Capital Information Officer and Tour Guide
SELECTION PROCESS CANCELLED
We regret to inform you that this job opportunity has been cancelled.
The new advertisement will be posted later this month, so keep a look out on jobs.gc.ca.
Reference number: PCH15J-007018-000972
Number of Jobs Being Offered: The organization will hire up to 25 students full-time for the 2016 tourism season (May to Labour Day). The recruitment period to fill summer positions is from December 1, 2015 to February 1, 2016. There are also part-time opportunities during the school year.
Organization: Canadian Heritage
Capital Information Officers and Tour Guides are often the first point of contact for visitors to Canada's Capital. Our program surpasses the delivery of conventional tourist information services by providing high quality customer service, information and interpretation in a way that communicates to visitors the importance of the Capital as a reflection of our country.
You will be providing information to visitors about activities, services, monuments, attractions and events in Canada's Capital Region. As Capital Information Officers and Tour Guides, you will also deliver outdoor interpretive programs such as guided tours, activities for school groups and informal presentations in both official languages.
The successful delivery of our visitor services and interpretation programs requires flexible, dynamic and outgoing individuals, who appreciate working outdoors, with the public and who share high standards for quality service.
Capital Information Officers and Tour Guides work either on Parliament Hill, or in downtown Ottawa and Gatineau, including at the National War Memorial, and at the Capital Information Kiosk.
Hourly rates of pay: The hourly rate is $16.72, in accordance with the rates of pay established for student employment in the federal public service (http://www.tbs-sct.gc.ca/lrco-rtor/collective/lru-mnc/student-etudiants-eng.asp).
Duration of employment: Students are hired full-time for the summer season. Students must be available for the duration of the summer tourism season (May to Labour Day). There may be an opportunity to continue working part-time during the fall and winter.
Academic Level: Students must have completed at least one year of university education.
Bilingual - imperative
Capital Information Officers and Tour Guides must be fully bilingual and demonstrate that they possess advanced oral communication skills in both English and French. This requirement will be assessed in the interview.
Information to be provided:
You must provide the following information when submitting your application:
- Your résumé.
Additional Information and Conditions of Employment:
- Previous experience in dealing with the public, customer service, guided tours, heritage interpretation, group animation or tourism is considered an asset.
CONDITIONS OF EMPLOYMENT
Successful candidates will be required to provide copies of the following documents PRIOR to the employment start date:
1. proof of Canadian citizenship;
2. confirmation of current full-time student status in a recognized post-secondary institution (with Registrar's seal of proof) and attestation confirming the intent to return to school on a full-time basis subsequent to the work assignment.
If candidates encounter difficulties obtaining the above required documents they are asked to contact the Department as soon as possible.
Furthermore, successful candidates must:
1. meet the necessary security standard in order to obtain and maintain a valid Site Access Security Clearance (Parliament Hill) or Reliability Status;
2. wear and maintain a uniform;
3. be willing and able to work variable schedule that includes weekends, statutory holidays and overtime;
4. work outdoors in various weather conditions.
Training: Mandatory paid training will be provided at the beginning of employment.
Travel, Relocation and Living Expenses:
Candidates are responsible for paying their own travel expenses incurred to attend any assessments. In addition, no relocation expenses will be reimbursed if a successful candidate moves as the result of an offer of student employment.
Capital Information Officers and Tour Guides must pay for their own accommodations and other living expenses while in the National Capital Region.
All questions about this student job opportunity may be directed to: 1-844-878-8333 or firstname.lastname@example.org.
(Please indicate - Capital Information Officer and Tour Guide - in the subject of your email)
For more information, please visit: Capital Visitor Services
Successful completion of both an FSWEP work assignment and your educational program may lead to temporary or permanent federal public service positions for which you meet the merit criteria and conditions of employment.
We thank all those who apply. Only those selected for further consideration will be contacted.
Questions regarding travel and relocation.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
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