Indigenous Services Canada is hiring, come join us to make a difference! (Ongoing inventory)
Selection process number: 21-IAN-NCR-EA-392576
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
This inventory may be used to staff positions located across Canada where Indigenous Services Canada and Crown-Indigenous Relations and Northern Affairs Canada have locations. Please only select locations where you are able / interested in working.
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
The intent of this process is, in part, to respond to the Clerk of the Privy Council’s Call to Action for leaders in the Public Service to appoint, sponsor, support and recruit Indigenous candidates to build a more diverse and inclusive workforce. This opportunity provides a step forward in creating a staff complement reflective of the peoples, communities, First Nations, Inuit and Métis partners we work with and for.
This inventory is targeted to First Nations, Inuit or Métis who will self-declare as such. For the purpose of staffing within the federal public service, the term Aboriginal is used, as per the Employment Equity Act, to define a North American Indigenous person as members of First Nations, Inuit or Métis. North American Indigenous people or members of First Nation include treaty, status or registered Indigenous people, as well as those non-status and non-registered. However, please note that the terms Aboriginal and Indigenous are used interchangeably within this job advertisement. Both terms include First Nations, Inuit and Métis.
The Self-declaration is completed as part of the job application under the “Employment Equity” tab and your affiliation as a member of First Nations, Inuit or Métis will be verified via an Affirmation of Indigenous Identity Form to be provided later in the staffing process.
¤ It is important that your education and experience are clearly outlined in your résumé.
¤ During the application process, you will be asked to provide a response to some questions in relation to your education and experience.
¤ You must meet all essential qualifications in order to be appointed to the position. Other qualifications and operational requirements may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each screening qualification.
¤ During the application process you will be asked to identify the locations you are interested in working. It is important to only include those areas you would be willing to accept.
¤ Our greatest hiring needs are at the following locations:
Ottawa, ON; Gatineau, QC; Toronto, ON; Brantford, ON, Sudbury, ON; Sioux Lookout, ON; Thunder Bay, ON; Montréal Island, QC; Quebec City, QC; Edmonton, AB; Calgary, AB; Iqaluit, NU; Yellowknife, NT; Whitehorse, Yukon; Halifax, NS; Winnipeg, MB; Regina, SK.
OUR MISSION: In the spirit of reconciliation, we are committed to creating an inclusive, diverse and representative workforce of Indigenous peoples. We aim to contribute to making Canada a better place for all peoples, particularly, First Nations, Inuit and Métis communities.
WHY CHOOSE CIRNAC and ISC? We want to be an employer of choice for First Nations, Inuit or Métis peoples. To be effective and culturally competent in delivering our mandates, CIRNAC and ISC require your unique Indigenous knowledge and experience. Providing excellent services and programs requires an understanding of the priorities and aspirations of partner Indigenous communities in areas such as education, health, economic development, housing, community infrastructure and social support. Join a workplace committed to reconciliation with First Nations, Inuit and Métis peoples.
These departments offer a rewarding, diverse and enriching work environment for First Nations, Inuit and Métis employees. There are a wide range of resources and services available to Indigenous employees including: English/French language training, social and cultural activities, access to Elders, Indigenous career counselors, etc. These resources are in place to enhance your experience as a CIRNAC or ISC employee.
Examples of the types of positions to be staffed include:
Program Support (CR-04)
Administrative Assistant (CR-04)
Financial Assistant (CR-05)
Administrative Officer (AS-01)
Non-Insured Health Benefits Analyst (CR-05) (please note this is a call center agent position)
NOTE: Remote work arrangements may be available and will be determined on a case-by-case basis dependent on operational feasibility at the time of hiring. This may mean working from an ISC/CIRNAC office within a regional or national headquarters building. Due to the COVID-19 pandemic, our teams are currently working remotely, though this may change in the future.
Intent of the process
This is a continuous intake to create and maintain an inventory, as well as, to establish partially assessed pools for current and future opportunities in various locations at Indigenous Services Canada (ISC) and Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC).
Positions to be filled: Number to be determined
Information you must provide
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
STEP 1: What is required for the job?
CR-04 and CR-05:
Successful completion of two years of secondary school (high school) or acceptable** combination of education, training and/or experience
**An acceptable combination of education, training and/or experience defined as some secondary school or high school, and relevant training courses and work experience.
A secondary school diploma (high school)* or acceptable** combination of education, training and/or experience
* Will accept General Educational Diploma
** An acceptable combination of education, training and/or experience defined as some secondary school or high school, and relevant training courses and work experience.
Please Note – the experience qualification below can be gained through full or part time employment, volunteer or charity work, work within your community, school, life experiences or similar areas.
Experience in using one or more of the following: word processing software (ex. Google Docs, Microsoft Word), spreadsheet applications (ex. Microsoft Excel), email applications (ex. Gmail, Microsoft Outlook, etc.), and other online data retrieval applications
If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)
STEP 2: You will be asked to provide responses to questions regarding the education and experiences below. Your application will still be considered, even if you do not possess the following.
CR-04 and CR-05:
A secondary school (high school) diploma.
A post-secondary school degree and/or diploma and/or certificate from a recognized post-secondary institution in a field relevant to the position being staffed.
Please Note – the experience qualifications below can be gained through full or part time employment, volunteer or charity work, work within your community, school, life experiences or similar areas.
1. Experience in working with First Nations, Inuit and/or Métis
2. Experience in finance (includes but is not limited to: processing financial transactions in a financial system)
3. Experience in human resources (examples include but are not limited to: recruitment, staffing and labour relations)
4. Experience in accounting (examples include but are not limited to: accounts payable, accounts receivable)
5. Experience in organizing travel arrangements and the preparation of reimbursement claims
6. Experience in a client or customer service environment
7. Experience working in a call centre environment
8. Experience in determining eligibility and entitlements to benefits and/or services.
9. Experience with grants and contributions
10. Experience in using advanced Microsoft Excel Skills*(*Advanced Microsoft Excel skills are defined as, for example, but not limited to: Pivot tables, pivot charts, formulas, group data, functions and data analysis)
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
STEP 3: These competencies will be assessed later in the process.
Demonstrating fairness, compassion and respect
Definition: Behaving in a matter that promotes transparency, fairness, compassion and inclusiveness, while respecting Traditional teachings (for example, Seven Grandfather Teachings) or the Public Service values and ethics.
Exercising good judgement in order to address issues, resolve problems or make decisions
Definition: Evaluates ideas and information after consideration and deliberation of the situation to reach a rational conclusion.
Having positive and productive relationships with others
Definition: Establishing and maintaining positive and productive relationships with others. Treating others with respect and working collaboratively.
Working with precision and attention to detail
Definition: Demonstrates conscientiousness, consistency and thoroughness by verifying work, information, roles and functions.
Openness and adaptability amongst continuous change
Definition: Adjusts one’s behavior to work efficiently and effectively in light of new information, changing situations or different environments. Understands and appreciates diverse perspectives.
Speaking and Active Listening skills
Definition: Expresses oneself clearly in one-on-one or group situations and adapts style and content to each unique individual, audience and situation.
Definition: Writes in clear and concise manner, which accurately and appropriately conveys the message to the intended audience.
ONLY FOR NON-INSURED HEALTH BENEFITS ANALYST CR-05:
Definition: Providing service to others in order to fulfill the needs of the client or customer within the mandate of the program policy being delivered.
The following may be applied / assessed at a later date (may be needed for the job)
1. Ability to communicate orally in an Indigenous language
2. Ability to communicate in writing in an Indigenous language
1. Client Service
• For certain positions, you may be required to occasionally travel to remote and/or isolated communities in small aircraft, off road vehicles or by boat in varied weather conditions.
• Certain positions will require overtime and/or shift work*
• Certain positions will require the willingness and ability to work overtime or extended hours.
* Hours of work vary for positions in Non-Insured Health Benefits.
Conditions of employment
Reliability Status security clearance - Security clearance may be either Reliability or Secret level depending on the position beingstaffed. The incumbent must obtain and maintain security clearance throughout employment.
• Some positions, if located in a remote and/or isolated post, will require candidates to undergo medical clearance, including their dependents.
• Some positions will require candidates to consent to call monitoring.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
If you are unable to complete an online application please send us an email at firstname.lastname@example.org.
What to expect after you apply:
• Be willing to participate in further assessment to establish your qualifications for the position being
• We will be requesting your proof of education and Affirmation of Indigenous Identity Form (AIIF).
• Ensure that your online application includes current contact information that remains updated.
• Our intention is to communicate with candidates via email. Applicants should check their email account regularly as there may be new communication regarding this inventory or a timeline for responses.
• You may not be contacted immediately after submitting your application, but please be assured that your information will be retained for the duration that the inventory is open.
•A random or top down selection of candidates may be used in the determination of those to be given further consideration in the screening process.
The inventory will be updated every 120 days. You will receive a notice in your applicant account 15 days before the end of your active period to determine whether or not you wish to keep being considered for an additional 120 days.
Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
We thank all those who apply. Only those selected for further consideration will be contacted.
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