GC Jobs

Manager, Information Management (IM)

Reference number: CSD22J-016249-001933
Selection process number: 2022-CSD-EA-NHQ-0169153
Employment and Social Development Canada - Innovation, Information and Technology Branch / Business Solutions and Information Management
Various locations
$85,476 to $92,412

For further information on the organization, please visit Employment and Social Development Canada

Closing date: 21 December 2022 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Update: Veuillez noter que la date de clôture de cette annonce a été prolongée du 7 décembre 2022 au 21 décembre 2022.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You can apply for any or all (AS-05) streams advertised:


You must clearly indicate in your application for which stream(s) you wish to apply and demonstrate how you meet the Experience factors for each stream. These are listed in the Essential Qualifications section below.

Applicants MUST submit their application online. No other mediums will be accepted. Failing to do so will result in your application being rejected. Candidates in situations preventing them from applying online and needing special accommodations must advise the selection board prior to the closing date (see Contact section below).

You must include your resumé with your application; however, avoid referring us to your resumé as it may only be used as a secondary source of information.

You must clearly demonstrate in your application how you respond to the factors of Education and Experience that are included in the essential qualifications listed below. It is your responsibility to provide concrete examples (including dates) illustrating how you respond to each qualification. Failing to do so, your application may be rejected as applicants will NOT be solicited for incomplete or missing information.

You must clearly demonstrate in your application how you meet the Education requirements listed in the Essential Qualifications section below. You must indicate:
• Institution name, City, Province / State, Country
• Program name and duration
• Period of time spent at the institution (Month/Year to Month/Year)
• Successful completion of program (degree, diploma, certificate received).

You must clearly demonstrate in your application how you meet the Experience factors listed in the Essential Qualifications section below. For each experience factor, please indicate:
• Name of the employer where the experience was acquired.
• The period of time in which you have gained the experience (Month/Year to Month/Year).
• The title of the position held. Provide concrete examples of the tasks you have completed which show how the experience was acquired.

This is a crucial step of the process. We can’t make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough; your answers must be specific, detailed and self-contained as your resume will not be reviewed. The depth and breadth of experience of an applicant may be considered as part of screening or selection of a candidate, which is why it is recommended you quantify your experience.

Please clearly identify your substantive group and level, and your employment status.

The selection board may waive some of the selection process steps based on the candidate’s depth of experience. Please ensure that your answers to the screening questions clearly describe your experience.

The application may be used to evaluate the ability to communicate effectively in writing.

Intent of the process

A pool of partially qualified candidates will be created to fill similar positions at Employment and Social Development Canada subject to different terms and/or conditions of employment and/or in different regions.

STREAM 1: The positions require to work on site in the National Capital Region.
STREAMS 2 AND 3: Positions could be located across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDU1. Successful completion of high school diploma or an acceptable combination of education, training, and/or experience relevant to the position.

Degree equivalency

EXP1. Experience in managing human resources, including day-to-day supervision of employees, setting priorities, assigning and monitoring tasks and evaluating performance.
EXP2. Experience in the fields of Information Management, interpreting, linking and analyzing information to understand issues, responding to current and future client needs while meeting organisational objectives
EXP3. Experience in leading and undertaking physical information management projects, initiatives or teams.
EXP4. Experience in analyzing physical information management requirements and providing recommendations to business clients.

EXP5. Experience in managing human resources, including day-to-day supervision of employees, setting priorities, assigning and monitoring tasks and evaluating performance.
EXP6. Experience in the fields of Information Management, interpreting, linking and analyzing information to understand issues, responding to current and future client needs while meeting organisational objectives.
EXP7. Experience in the development of training or training documents such as procedures, manuals (including training manuals/guide and PowerPoint presentations, reports, correspondence).
EXP8. Experience in the development and implementation of internal communication products and/or change management tools.

EXP9. Experience in the development and analysis of HR documentation delivery of either corporate (e.g. human resources planning, learning, talent management, performance management) or operational human resources services (e.g. classification or staffing services).
EXP10. Experience in planning, coordinating work and activities related to finance or administration such as but not limited to preparing and reviewing of briefing notes, business cases, options analyses or report.
EXP11. Experience managing financial operations and transactions (such as verifying financial data, budget tracking, and monitoring expenditures) and planning, coordinating work and activities related to administration such as but not limited to preparing and reviewing of briefing notes, business cases, options analyses or reports.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
STREAM 1 AND 2: Bilingual Imperative: CBC/CBC
STREAM 3: English essential or French essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

K1. Knowledge of current issues and trends in information management (IM) within the Government of Canada (GoC).
K2. Knowledge of the new Treasury Board Secretariat policy and directive on Service and Digital.

AB1. Ability to communicate effectively orally
AB2. Ability to communicate effectively in writing
AB3. Ability to lead projects or teams effectively

PS1. Showing initiative and being action-oriented
PS2. Analytical thinking
PS3. Effective interpersonal relationships
PS4. Integrity and respect

The following may be applied / assessed at a later date (may be needed for the job)

AEDU1. Post-secondary degree in Information Management or in another specialty of field relevant to the position or other certification related to the field.

Degree equivalency

AEXP1. Extensive experience and knowledge of information management
AEXP2. Experience and knowledge of IM solutions such as, but not restricted to MS365 and Teams
AEXP3. Experience in digitization

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability or Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

📋 Assessment

A variety of assessment tools may be used to assess applicants, such as: written tests, skill tests, situational tests, oral interviews, simulations, presentations, role plays, work samples, performance evaluations, and/or reference checks, and/or personal/direct knowledge of candidates’ qualifications by assessment board members. Some assessment tools may be administered electronically and others, in person.

Please note that assessors may select candidates for the next screening round based on asset qualifications, scores obtained, top-down or randomly.

Essential qualifications listed in the advertisement are mandatory. An applicant may be appointed to the position whether or not they have all of the qualifications identified as assets. However, meeting these criteria is desirable: They could be the deciding factor in selecting the person appointed to the position. If the number of applicants who meet the essential qualifications is the same as the number of vacant positions, the manager may decide not to assess some or all of the asset qualifications.

A passing mark will be established for each qualification assessed. However, a passing mark is no guarantee that an applicant will be appointed to the position or referred to the next stage of the assessment process. A cut-off could be determined or a top-down approach applied if a sufficient number of candidates is available to meet immediate and anticipated needs.

All information gathered during the selection process, from submission of the application to the end of the process, may be used for applicant assessment purposes.

🧳 Travel Status – Travel Expenses

Please note that you will not be considered on travel status/government business, and that travel costs will not be reimbursed. Therefore, you will be responsible for travel costs.

🎓 Proof of Education

You must provide proof of your education. Applicants with foreign credentials must provide proof of equivalency in Canada.

Applicants must pay all applicable fees. Certificates and/or diplomas obtained abroad must be assessed against educational standards in Canada. The federal Public Service will accept any degree obtained

abroad on the condition that the degree in question meets Canadian standards as determined by a recognized degree evaluation service.

The Canadian Information Centre for International Credentials (CICIC) assists individuals who wish to obtain an assessment of their academic or professional credentials by referring them to the appropriate resources.

You can visit the CICIC website at: https://www.cicic.ca/2/home.canada? This website has links to a number of Canadian organizations that offer equivalency assessment services.

Original degrees or certified transcripts may be required. If so, they must be provided. Your application will not be accepted without the required documents. You could be disqualified from the process unless you submit a Canadian equivalency.

💬 Communication

No acknowledgment of receipt of the application will be sent. We will contact candidates by email for screening or assessment purposes. It is imperative that you provide a valid email address that accepts emails from unknown senders (which some email systems block). We strongly encourage applicants to check their electronic mailbox regularly. You are entirely responsible for notifying us of any change in your contact information.

🍁 Official Languages – Bilingual Positions

Candidates are entitled to participate in the appointment process in the official language of their choice. Candidates will be required to specify in their online application their language preference for: a) correspondence, b) written exams and c) interviews.

To be considered for a bilingual imperative position, you must be prepared to undergo

second language proficiency testing OR you must already have your second language proficiency test results (proof required).

If you have taken the Public Service Commission’s second language proficiency assessment, you can request a copy of your results at the following website:


For more information about second language testing, visit the following website:


You can complete an optional self-assessment of your writing skills in your second official language before submitting your application.


🛈 Other information

Assignments, secondments and acting appointments are temporary resourcing options. You must have the approval of your substantive position supervisor before an offer can be made.

What do you need to know about diversity and accommodation?

Employment and Social Development Canada is committed to employment equity. To build a representative workforce, the selection process could be limited to candidates who self-identify as members of one or more of the following employment equity groups: women, Indigenous persons, persons with disabilities or visible minorities.

If you are selected to move on to the next step in the process, please notify the

person who contacts you of any accommodation that you may require during the selection process.

The Public Service of Canada is committed to building a skilled workforce that represents the diversity of the Canadian population. It therefore promotes employment equity and encourages you to voluntarily self-identify in your application whether you are a woman, Indigenous person, person with a disability, or member of a visible minority.

The Public Service of Canada is also committed to developing inclusive, obstacle-free selection processes and work environments. If you are contacted about a job opportunity or for testing, please inform the representative of the Public Service Commission or the organization, in a timely manner, of your accommodation needs to ensure that you are assessed fairly and equitably. All information received concerning accommodation will remain confidential.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Date modified: