GC Jobs

Case Processing Agent - Inventory

Reference number: IMC21J-019800-000336
Selection process number: 2021-IMC-EA-37964
Immigration, Refugees and Citizenship Canada
Calgary (Alberta), Edmonton (Alberta), Surrey (British Columbia), Vancouver (British Columbia), Winnipeg (Manitoba), Fredericton (New Brunswick), St. John's (Newfoundland and Labrador), Yellowknife (Northwest Territories), Halifax (Nova Scotia), Sydney (Nova Scotia), Etobicoke (Ontario), Hamilton (Ontario), Kitchener (Ontario), London (Ontario), Mississauga (Ontario), Niagara Falls (Ontario), Ottawa (Ontario), Scarborough (Ontario), Toronto (Ontario), Windsor (Ontario), Charlottetown (Prince Edward Island), Gatineau (Québec), Montréal Island (Québec), Saskatoon (Saskatchewan), Whitehorse (Yukon)
$54,878 to $61,379

For further information on the organization, please visit Immigration, Refugees and Citizenship Canada

Need Assessment Accommodation? Information on accommodation for persons with disabilities

Why work with us? Careers at Immigration, Refugees and Citizenship Canada

Closing date: 16 December 2022 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Important messages


When you apply to an inventory you are submitting only one job application for the opportunity to be considered for various positions across Immigration, Refugees, and Citizenship Canada (IRCC). You are not applying for one specific position, but to an inventory of applicants to be considered for current and future vacancies. As positions become available, applicants who meet the criteria selected for assessment will be assessed further. The criteria selected for assessment will be based on the needs of the position(s) to be staffed.

Random selection may be used to identify which applicants will be assessed from this inventory. Please note that candidates' overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications.

To be successful in this inventory, you must:

① Read the job advertisement in full! Important information on the inventory and our requirements have been provided to help you succeed.
② Only select the work location(s) where you meet the area of selection.
③ Answer the screening and text questions honestly and thoroughly. Be sure to read the provided definitions and/or instructions before responding.
④ Provide the 'when, where and how' for all questions concerning your experience. When did you obtain this experience? Where did you obtain this experience? How did you obtain this experience (concrete examples)? Your résumé may only be used as a source of validation of the information provided.
⑤ Provide accurate contact information in your application.
⑥ Respond within the specified time frame if we contact you to solicit your interest in being considered for an opportunity or for further assessment of your candidacy.

Still have questions? Additional information can be found in the Frequently Asked Questions section under 'Other Information' below.

How to apply?

1. If you think that you meet the qualifications listed below:
● Click "Apply online"
● Upload your resume
● Respond to the screening questions

2.For tips on how to apply, check out this video:

Please note that the list of candidates in this selection process is cross-referenced with the list of candidates in selection process 2021-IMC-EA-37964 and 2021-IMC-IA-37963 (A,B,C,D,E). Candidates will only be assessed under one of these selection processes.

Work environment

Why join IRCC?

Come join a team of people who are dedicated to building a stronger and better Canada. Our work helps to reunite families and protect displaced and persecuted people, while attracting top talent from across the globe to contribute to our economy. Whether we are working on temporary entry, permanent residency, citizenship, passports, or the many internal services that enable our work, we are helping to shape the welcoming, diverse, and prosperous country we are today.

What’s in it for you:

-Various locations across Canada
-Many active diversity, equity and inclusion groups (Anti-Racism Task Force, Pride@IRCC, Indigenous Peoples Circle, Circle for Visible Minorities, IRCC Champions, Persons with Disabilities and more!)
-Career Development in the Department
-One of Canada’s Best Employers (Forbes 2021)

If you share our vision on a strong Canada, come be a part of the IRCC Team!

Intent of the process

This inventory will be used to establish a partially or fully qualified pool of candidates within Immigration, Refugees & Citizenship Canada which may be used to staff positions at the PM-01 level or equivalent with various linguistic profiles, various security profiles, various tenures, using various staffing actions across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


ED1. A secondary school diploma OR *employer-approved alternatives.

* The employer-approved alternatives to a secondary school diploma include:
1. A satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or
2. An acceptable combination of education, training and/or experience.

Degree equivalency


EX1. Experience in data entry or data verification using a database system, such as Excel, Access, Oracle, GCMS, etc.
EX2. Experience in providing client service.


C1. Written Communication Skills

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)


Depending on the position being staffed, the hiring manager may deem one or more of the following qualifications to be an essential qualification "must have" or as an asset qualification "nice to have." In cases where a qualification is deemed to be “essential” only candidates, veterans and persons with a priority entitlement who possess that specific qualification in addition to the stated essential qualifications will be considered. This does not mean that you must meet all of the following qualifications. Please answer yes only to those that apply.

If you have any questions, contact us at the email address listed below.


ED2. Bachelor’s degree from a recognized post-secondary institution.

Degree equivalency


EX3. Experience creating, verifying, and updating information in an electronic records/case management information system such as Global Case Management Systems (GCMS)
EX4. Experience in decision making and applying regulations, legislation, policies, or procedures
EX5. Experience in working with the Access to Information Act or Privacy Act
EX6. Experience in working with the Citizenship Act
EX7. Experience in working with the Immigration Refugee Protection Act (IRPA)
EX8. Experience using various software systems (such as Microsoft Excel, Word, etc.) to prepare correspondence and/or produce reports
EX9. Experience in delivering services or programs to the general public in a “front office” setting which involves obtaining and providing information requiring further explanation or clarification
EX10. Experience using the Integrated Retrieval Information System (IRIS)
EX11. Experience in the processing of applications for Canadian Citizenship
EX12. Experience in the processing of applications for the Permanent Resident Card (PRC)
EX13. Experience in the processing of applications for sponsorship under Family Class
EX14. Experience in the processing of paper-based applications for permanent residence under the Economic Class
EX15. Experience in the processing of Express Entry applications for permanent residence under the Economic Class
EX16. Experience working at Immigration Refugees and Citizenship Canada


OR1. Availability, willingness and ability to work overtime, as required.
OR2. Availability, willingness and ability to travel, as required.
OR3. Availability, willingness and ability to work shift work, as required.
OR4. Successful completion of the Passport Officer course.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual Imperative- BBB/BBB, BBC/BBC, CBC/CBC

Information on language requirements


C2. Focus on Quality and Details
C3. Values and Ethics
C4. Adaptability and Flexibility
C5. Judgement and Analytical Thinking
C6. Effective Interactive Communication (oral)

IRCC Behavioural and Technical Competency Dictionary: https://www.canada.ca/en/immigration-refugees-citizenship/corporate/careers/job-opportunities/competency-dictionary.html

The following may be applied / assessed at a later date (may be needed for the job)


IRCC is committed to having a Diverse and Inclusive workforce. As such, Preference may be given to under-represented Employment Equity Groups:
• Indigenous Peoples*
• Persons with disabilities
• Racialized persons**, and
• Women

*referred as Aboriginal peoples in Employment Equity Act
** referred as Members of Visible minorities in Employment Equity Act
Link: https://www.laws-lois.justice.gc.ca/eng/acts/e-5.401/page-1.html

Information on employment equity

Conditions of employment

COE1. Security: Reliability status or secret security clearance.
COE2. All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.
COE3. Availability, willingness and ability to work shift work, as required.
COE4. Availability, willingness and ability to speak publicly in front of large groups (100-150) of people several times per week.

Other information

At IRCC we believe that our diversity is our strength! Through our staffing processes we are taking clear action to build a skilled and diverse workforce that reflects the diverse perspectives of Canada’s population that we serve.

If you identify as Indigenous*, Racialized**, Person with a Disability or a Woman please let us know by filling out the self-declaration section in your application.

*referred as Aboriginal peoples in Employment Equity Act
** referred as Members of Visible minorities in Employment Equity Act
Link: https://www.laws-lois.justice.gc.ca/eng/acts/e-5.401/page-1.html

More information on employment equity can be found here: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html

Written Communication Skills will be assessed via your application.

Please note that your overall conduct and communications, including e-mail correspondence, throughout the entire process will be used in the assessment of qualifications and competencies.

Candidates must provide proof of education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at https://www.cicic.ca/2/home.canada


We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.


On October 6, 2021, the Government of Canada announced details (https://www.canada.ca/en/treasury-board-secretariat/news/2021/10/backgrounder-covid-19-vaccine-requirement-for-the-federal-workforce.html) of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32694), federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.


To avoid situations of conflict of interest and conflict of duties with the goal of upholding the values and ethics of the public sector and the public interest, applicants providing immigration consulting services (both registered and unregistered, paid and/or unpaid), would be required to recuse themselves from these duties for the duration of their employment, should they be appointed to a position within Immigration, Refugees and Citizenship Canada (IRCC). Moreover, prospective appointees who are Regulated Canadian Immigration Consultants (RCICs) would be required to resign from the College of Immigration and Citizenship Consultants. Of note, a “leave of absence” from the College does not meet IRCC’s requirement in the matter.


The selection decision(s) may be based on one or more of the following criteria:
• Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team;
• Matching of the individual's experience or qualifications to the specific duties of the position being staffed;
• Depth, breadth, type of work-specific experience;
• Level/degree of one or more qualifications;
• Other key factors considered by management for the right fit between candidates and the job to be filled out.


We are proud to announce that Immigration, Refugees and Citizenship Canada has partnered with VidCruiter, a specialized third-party service provider, to administer some assessments. Please note that you may receive communications from the following email address: no-reply@hiringplatform.ca. Please check your emails regularly, including your spam folder.


Q. Can I send my application to the email address provided on the job advertisement?
A. No, all applications must be submitted online through the Public Service Resourcing System (PSRS). Applications submitted by email will not be accepted or considered.

Q. What happens if I experience any technical issues with the GC Jobs website?
A. Should you experience any technical issues with the GC Jobs website, please contact 1-888-780-4444 (toll-free) or 1-800-465-7735 (TTY/TDD).

Q. What happens if I have a disability that prevents me from applying online?
A. Persons with disabilities preventing them from applying online are asked to contact 1-800-645-5605 (toll-free).

Q. What happens if my contact information changes?
A. It is the candidate's responsibility to keep their personal and contact information up to date, as well as any other information relevant to their application. Please ensure that the email address provided is valid, functional at all times and accepts messages from unknown users.

Q. What happens if my application is expired?
A. Your application to this inventory will be active for 90 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 14 days before the end of this 90 day period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Q. Why was my application automatically “screened-out“ when I submitted it?
A. In order to be “included in the inventory“ you must meet all the essential qualifications when submitting your application. Should you receive a "screened-out" message immediately after submitting your application, you have likely responded 'No' to a screening question assessing an essential qualification. If you incorrectly responded 'No' to a qualification you do in fact possess, simply retrieve your application and update your response to the screening question.

Q. What does it mean to be “included in inventory“?
A. When submitting your application, your status may be: Results available: included in inventory. This system-generated message that refers only to your application having been successfully submitted to the inventory.

Q. What does it mean when I receive a notification from PSRS stating that I have been screened-out/permanently eliminated from an inventory?
A. CINI - Human Resources Team may remove your name from the PSRS for volume-management purposes and you may receive a notification stating that you have been screened-out.

Your name may be removed permanently from the PSRS for one of the following reasons:
- You have been found qualified and do not need to undergo any of the assessments again.
- You have been exposed to the evaluation tools and have failed to meet the essential qualifications. Therefore, your application will no longer be considered as part of the selection process.

Q. Some advertisements state that random selection may be used to identify which applicants will be assessed during the appointment process. What is random selection?
A. Random selection is a strategy that is sometimes used to manage applicant volume. It identifies a sub-sample of applicants by applying the element of chance at some point during the appointment process, using criteria identified by the hiring organization.

Q. How is this sub-sample of applicants determined?
A. To determine the sub-sample of applicants, the hiring organization identifies the following:
- criteria that candidates must meet; and
- the number of candidates to be selected.

With the assistance of an electronic system that contains information on all applicants, candidates who meet these criteria are identified and the sub-sample is randomly selected from that group. The Public Service Resourcing System - the electronic system used to advertise job opportunities within the Public Service of Canada, and receive and select applications - performs the random selection function.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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