GC Jobs

Are you the Support Clerk that we are looking for?

Reference number: CSD20J-018430-000749
Selection process number: 2020-CSD-EA-QC-0133809
Employment and Social Development Canada - Benefit Delivery Services Branch
Boucherville (Québec), Laval (Québec), Québec (Québec), Thetford Mines (Québec), Ville de Saguenay (Québec)
Who can apply: Persons residing within a radius of approximately 60 km of the work place for which they are applying (Quebec, Boucherville, Laval, Saguenay or Thetford Mines). If the quantity of candidates is insufficient, we will consider the persons residing in Canada and Canadian citizens residing abroad.
$45,869 to $49,478

For further information on the organization, please visit Employment and Social Development Canada

Discover this video to better understand how to apply

Closing date: 3 December 2022 - 23:59, Pacific Time

Update: Further to changes made to the Public Service Employment Act (PSEA) to address systemic barriers for equity-seeking groups in public service staffing, permanent residents now have the same preference as Canadian citizens when appointments are made through external advertised hiring processes. The following statement replaces the statement in the ‘’Preference’’ section located at the bottom of the job advertisement (i.e. correct statement includes permanent residents):

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

By joining us, you will evolve within a dynamic, inclusive and welcoming organization that makes service to citizens its main mission. The organization establishes itself as an employer of choice by being named one of Canada's Top 100 Employers. We offer several benefits to our employees : competitive salaries, flexible work schedules, paid leaves, health and dental benefits, pensions, multiple career development opportunities, etc.

You are the person we are looking for if :
• You like to work in a team and manage a large volume of forms and paper or electronic documents;
• You are interested in working in different teams supporting the pension processing operations of the Old Age Security program or the Employment Insurance program;
• You have a customer-oriented attitude, are positive and have an eye for detail.

The Policy on COVID-19 Vaccination for the Core Public Administration (CPA) Including the Royal Canadian Mounted Police will be suspended as of June 20, 2022. Federal employees of the CPA will no longer be required to be vaccinated as a condition of employment. This follows a review of the current public health situation, notably the evolution of the virus and vaccination rates in Canada.


The Support Clerk provides support to the day-to-day operations of the Regional Operational Center for Old Age Security (ROC-OAS) in Québec or an Employment Insurance processing center.

The Records Management area, where all support clerks work, is responsible for managing thousands of paper/electronic forms and documents weekly. Several teams are in place to handle shipping, receiving, archiving, scanning, and to perform computer data entry. A support clerk may be required to work in multiple teams. They may work either seated in front of a computer or in various positions in work areas (standing, sitting, squatting or sitting on a small bench).

Work environment

Located in the heart of the Lebourgneuf district, the Regional Operational Center for Old Age Security (ROC-OAS) is close to the Galeries de la Capitale and its restaurants. The location is easily accessible by public transport or by bicycle through the cycle paths. The center also offers a bright work environment and has a dynamic social club.

For the position in the ROC-OAS, you would have to be able to get to your workplace every day at 1305, Blizzard Street, Québec

Québec, QC

Here are descriptions of the workplaces for the positions in the various Employment Insurance processing center:

The Boucherville Processing Center is located in a neighbourhood composed of commercial, residential and green areas, near an artificial lake. It is close to all services (restaurants, financial institutions, pharmacies, grocery stores, etc.). The location is easily accessible by car via highways 20 and 132, by public transit by various bus lines or by bicycle as it is near bicycle paths. The Center features a large free parking area, which includes outdoor bike racks.

Boucherville, QC

The Laval Processing Center offers many services within walking distance (grocery stores, library, shopping center, restaurants). The center has a dynamic social club and provides you with a large bright cafeteria, bike racks and showers. The location offers quick access to highways 13, 15 and 440 and has free parking.

Laval, QC

The Saguenay Processing Center is located in the Gilles-Marceau building, one of the largest federal buildings in Eastern Quebec, with more than 700 employees! The environment is constantly monitored to ensure the well-being of its occupants. The Center offers spacious rest areas and a cafeteria and is located on a large lot with green spaces, a large terrace for lunch and free parking. The location is easily accessible by car from anywhere in the region due to its proximity to Highway 70 or by bicycle via the bike path (bike racks and showers are available). A daycare center (CPE) is located directly in front.

Saguenay, QC

The Thetford Mines Processing Center is located 1 hour from Quebec City and the Beauce region, is in a dynamic city where traffic problems do not exist! A "family" atmosphere is present at this Center. The location of the office makes it possible to get to several different restaurants for dinner in 5 minutes. Parking is free and offers direct access to the office.

Thetford Mines, QC

Intent of the process

To create a pool of qualified candidates to staff at least 20 positions in Québec city during the 2020-2021 winter. The assessment of the candidates will start in December 2020. Depending on the organization’s needs, other hiring may be done from this pool.

This selection process may be used to staff similar positions in various locations within Service Canada, including positions in Thetford Mines, Boucherville, Laval and Saguenay.

Positions to be filled: 20

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at www.cicic.ca.

Degree equivalency


Experience in using technology such as Microsoft Office (Word/Excel/Outlook), e.g. e-mail, Internet.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French essential
Bilingual imperative BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills


Thinking Skills
Verification and Accuracy
Working with Others
Client Focus

The following may be applied / assessed at a later date (may be needed for the job)


Experience of at least 3 months within the last 2 years in performing office duties;
Experience of at least 3 months within the last 2 years in working in an environment where services are offered to a large number of clients.


At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Information on employment equity


Willing and able to work overtime as required;

Willing an able to lift 10-23kg (for mail room positions).

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice.

Random selection and/or top-down selection may be used to identify which applicants will be further assessed.

Asset qualifications could be used at the screening stage.

Our messages will be sent to you from the following email address: EDSC.DGSRH.2020-CSD-EA-QC-0133809.HRSB.ESDC@servicecanada.gc.ca. Take the necessary actions to ensure that our emails are not redirected to your junk email folder.


Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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