2 Streams: Visitor Facilities Attendant (Cleaner) & Visitor Services Attendant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

We will only accept on-line applications received via the jobs.gc.ca site, or during local hiring fairs that we are attending. Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

Applications for this inventory competition will be pulled on April 28, 2023. Subsequent applications will be pulled if and when required.

Need help with your application? Check out our video for tips and advice! https://www.youtube.com/watch?v=0GW7P3g9hhI

📢 The advantage of an inventory is to apply only once. In addition, you will be considered for several job offers. Do not worry, even if your application is not selected for a job immediately, you remain in the inventory and you will still have opportunities to be selected. We therefore encourage you to submit an application ASAP as we have ongoing needs!

What to expect after you apply?
• Your application will be placed in the inventory;
• When there are job openings, managers could use the inventory to fill their positions;
• If your application is selected for further consideration, you’ll be notified by phone or email.

Duties

Experience work-life balance in the mountain landscape of the Canadian Rockies! Start a career with Parks Canada, where you can work, live and adventure among Canada’s natural wonders.

Visitor Attendant positions are a great way to spend a summer or to get your foot in the door for a career with Parks Canada. Become part of a team dedicated to protecting and enjoying Canada’s natural and cultural heritage. Form long-lasting connections with team members and share the parks’ rich environment with visitors from all over the world. Many long-term Parks Canada team members start in attendant positions and grow into many diverse roles, here and all over the country!

Visitor Facilities Attendant (Cleaner) duties:
• Travel through the park to provide daily maintenance and cleaning of day-use areas, visitor centres, office buildings, staff accommodations and grounds
• Cleaning washrooms and pit privies, litter picking, emptying of garbage and recycling bins, sweeping, mopping, and shovelling snow
• Interacting with park visitors, providing basic information and direction

Visitor Services Attendant duties:
• Various duties associated with positions in campgrounds, visitor centres, entry gates, or traffic teams
• Interacting with visitors to support a quality experience, providing information, direction and sales of goods and services
• Addressing and resolving visitor concerns and complaints
• Cleaning washrooms, showers and pit privies, litter picking, emptying of garbage and recycling bins, sweeping and mopping
Conducting facility rounds to ensure visitor compliance with park regulations

Work environment

Working in the Rocky Mountain National Parks UNESCO World Heritage Site is not just any job. It allows you to live and play in some of Canada’s most iconic locations. Are you an energetic person, who thrives working in a team and has a passion for the outdoors? Do you take pride in caring for our most significant natural places and sharing your knowledge and experience with others? While working in some of Canada’s oldest national parks you will contribute to the quality experience of millions of visitors and learn first-hand what Parks Canada does. Spend your summer maintaining park sites and facilities surrounded by lake views and mountain vistas. Share your knowledge and experience with visitors to help them see more in their time here. Enjoy chats with visitors about railway history, grizzly bear travel patterns, or the abundance of 500-million-year-old fossils on mountain slopes.

Parks Canada fosters a diverse and inclusive work environment. You can make a difference by bringing your unique experience, background, and perspective to our work. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

Intent of the process

This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country. Positions starting as early as April 2023.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of secondary school according to provincial standards or acceptable combination of education, training, and experience.

Degree equivalency

Experience (both streams)
• Experience interacting with the public or co-workers; responding to questions or complaints
• Experience working in a team environment

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential or Bilingual Imperative - Level (- - B/--B)
*Arrangements may be made for the administration of the Public Service Commission Second Language Evaluation (SLE) to test candidate’s bilingualism in their second language (French or English).

Information on language requirements

Knowledge (both streams)
• Knowledge of Banff, Yoho and/or Kootenay National Parks and surrounding areas
• Knowledge of safe cleaning practices

Knowledge (only Visitor Services Attendant)
• Knowledge of cash handling practices

Abilities (both streams)
• Concern for safety: ability to identify potentially hazardous situations and take appropriate action to maintain a safe environment for self and others
• Client and team focus: ability to provide service excellence to visitors and co-workers
• Initiative: ability to deal with situations and issues proactively and persistently, seizing opportunities that arise
Problem Solving: ability to identify problems and the solutions to them

Personal Suitability (both streams)
• Exercises sound judgment
• Takes responsibility
• Communicates effectively
• Demonstrates integrity
• Personally connects with people

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements
• Willing to perform custodial tasks such as cleaning washrooms, facility/site maintenance, and picking litter
• Willing to work outdoors in variable weather conditions
• Willing to work irregular hours, overtime, weekends and/or statutory holidays
• Willing to use physical effort to lift up to 50 lbs with frequent lifting/carrying up to 25 lbs
• Willing to conduct repetitive tasks
• Willing to be exposed to noxious odours from cleaning chemicals, vehicle fumes, and dust
• Willing to demonstrate tasks to others
• Willing to learn and demonstrate Parks Canada’s Code of Values and Ethics in all aspects of work
• Willing to learn First Aid for the workplace

Conditions of employment

Must be met prior to employment:
• Reliability Status security clearance –obtain and maintain a security clearance throughout your employment with the Parks Canada.
• Possession and maintenance of a valid Class 5 Driver's licence or provincial equivalent.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
Each person is entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information