GC Jobs

Various Student Positions – Visitor Experience

Reference number: CAP23J-131196-000024
Selection process number: 2023-CAP-BNP-EA-SU-115
Parks Canada - Visitor Experience
Banff (Alberta)
ST-UDE-NT - Student
Term - Various position lengths commencing May to September 2024
$22.29 to $25.52 per hour

Closing date: 31 March 2024 - 23:59, Pacific Time

Who can apply: Parks Canada Agency considers applications from students who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status, or work permit.

To be considered for employment under one of the student employment programs, the individual must be:

• registered as a full-time or part-time secondary or post-secondary student in an accredited academic program;
• or participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution;
• and should meet the minimum age requirement to be employed in the province or territory of work.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

***Important Information and Instructions***

1. Applications for this inventory competition will be pulled on December 4, 2023. Subsequent applications will be pulled if and when required.

2. Students will be required to cover all travel expenses to and from the location of work.

3. Living accommodations may not be provided.

No cover letter required – Respond to questions in the on-line application.

Additional information may be requested after closing date for screening and/or assessment purposes.

NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the essential qualifications (education and all essential experiences).

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application. Additional information may be requested after closing date for screening and/or assessment purposes.


Student Day Use Area Attendant:
Provides traffic management, visitor services, revenue collection, and site cleaning and maintenance at key day use areas in Banff National Park. This includes but is not limited to: flagging and other traffic management, providing information to the visiting public, litter picking and group cleaning, and regulation and safety compliance.

Student Entry Gate and Visitor Centre Attendant:
Revenue collection at various visitor service locations including visitor centres, entry gates, day use areas and retail locations. This includes providing comprehensive information to the visiting public on a wide variety of topics including but not limited to: campgrounds, trails, points of interest, safety, wilderness travel, park regulations and policies, selling a variety of passes, and properly accounting for revenue received.

Student Campground Attendant:
Provides visitor services to enhance visitor experience, and cleans and maintains Parks Canada Agency area buildings, facilities and grounds. This includes but is not limited to the daily cleaning of; campground washroom facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking, emptying of trash and recycling receptacles. May also include greeting & orienting visitors, revenue collection, providing information and basic administrative tasks.

Student Visitor Information Program Survey Attendant:
Conducts surveys with visitors at various locations in Banff National Park as part of Parks Canada’s official national visitor feedback survey program, which provides information on Parks Canada’s visitor base. This includes but is not limited to: interviewing visitors, following surveying procedures, maintaining detailed and accurate records, and ensuring completed surveys are prepared and mailed for processing.

Intent of the process

The results may be used in the future to fill other temporary student vacancies that may arise in the Banff Field Unit, in various locations, with full or part-time hours for various tenures, depending on status of the selected candidate.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Open to students currently enrolled in secondary or post-secondary school in an accredited institution and/or those participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution.

Degree equivalency

• Providing front line customer service;
• Cleaning and maintenance practices.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications:
The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.

• Handling cash and operating point of sales
• Working in a team oriented environment
• Experience managing social media content (Facebook, Twitter, Hootsuite)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential; Bilingual

Information on language requirements

• Parks Canada, its mandate and values and principles;
• Banff National Park and the surrounding areas including visitor experience operations and facilities.

• Client Focus: Provide service excellence to visitors and external/internal clients (responds to immediate client needs)
• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others (follows the health and safety guidelines)
• Team Work: Work collaboratively with others, readily shares information, knowledge and personal strengths, and seeks to understand the perspectives of others to achieve common goals
• Decision Making: Making decisions involving various levels of risk and ambiguity

• Exercises sound judgment
• Communicates effectively
• Demonstrates Integrity
• Strives for excellence
• Personally connects with people

The following may be applied / assessed at a later date (may be needed for the job)

• Willing and able to work shifts, weekends, holidays and overtime
• Willing and able to perform repetitive tasks such as: lifting heavy boxes, picking litter, and site maintenance
• Willing and able to work outdoors and be exposed to various weather conditions
• Make moderate physical effort to sit and stand for prolonged periods and/or clean facilities/grounds
• Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions
• Possession and maintenance of a valid Alberta Class 5 driver’s license or equivalent
• Willing and able to dust, wash walls and windows, and clean washrooms

Conditions of employment

• Successful completion and maintenance of reliability security clearance including fingerprints
• Willing and able to wear a Parks Canada uniform and safety equipment

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. In support of achieving a representative workforce, preference may be given to qualified candidates who self-identify as belonging to an employment equity group such as Indigenous peoples, persons with disabilities, LGBTQ2+ youth, minority Francophones, and members of racially minoritized groups and encourage applicants to self-identify in their application.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Kim Feaster, Visitor Experience Team Leader II
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