GC Jobs

Inland Enforcement Officer - Inventory

Reference number: BSF23J-069395-000111
Selection process number: 2023-EA-PRA-FB_03-961
Canada Border Services Agency - Intelligence and Enforcement, Detentions, Immigration Holding Centre
Surrey (British Columbia), Toronto (Ontario), Laval (Québec)
$75,100 to $89,068 (plus an annual meal premium of $5,000)

For further information on the organization, please visit Canada Border Services Agency

Closing date: 31 December 2024 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Detentions is in the process of increasing its staffing complement across Immigration Holding Centres, which will house detainees of various risk profiles.

Your application in this inventory will be active for 6 months. A notice that your application is about to expire will be posted to the My Jobs menu of your account 10 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

All applications must be submitted electronically through the Public Service Resourcing System (PSRS) on jobs.gc.ca. If there are limitations or special circumstances preventing you from submitting your application via the PSRS online portal you must contact IHC_STAFFING_ENQUIRIES-DEMANDES_DE_RENSEIGNEMENTS_SUR_LA_DOTATION_CSI@cbsa-asfc.gc.ca prior to the closing date and receive approval to apply via an alternate means.


Key activities including but not limited to:
• Active case management of detainee files;
• Ensure static and dynamic security of detention facility;
• Maintain care, control and well-being of detainee population;
• Diffuse situations through de-escalation techniques and use force as needed for conflict intervention;
• Making detention and/or release decisions, and/or executing authorized releases;
• Conducting risk assessments and making recommendations on detention placement;
• Respond to inquiries, complaints and requests from detained clients or related to contracted employees;
• Monitor, report and interact with detainees;
• Liaise with internal stakeholders, non-government organizations, correctional partners and contractors;
• Reviewing and revising internal detention procedures;
• Assisting with oversight and monitoring of contracts;
• Complete transports of detainees by land or air, as required.

Work environment

The Canada Border Services Agency (CBSA) is the first point of entry for travellers and goods arriving to Canada. We are, in effect, the face of Canada. The CBSA was established in December 2003. Its creation integrated border functions related to customs, immigration, enforcement, and food, plant, and animal inspection. Today, we are the second-largest law enforcement organization in the country.

The CBSA supports both national security and economic prosperity by preventing the entry of those travelers or goods posing a potential threat to Canada while at the same time facilitating the flow of people and legitimate goods across the borders.

Why work for us? It’s simple. Our mandate is unique. We are a diverse, inclusive and respectful workforce. As one of the largest public service organizations in Canada, we can offer a variety of interesting and challenging opportunities; and we take your professional development to heart.

An Overview of the Inland Enforcement Officer position at the Immigration Holding Centre:

Primarily an Inland Enforcement resource, the CBSA Officer working at an Immigration Holding Centre (IHC) reports to the assigned Manager, Intelligence & Enforcement Operations, responsible for the administration of the Detentions program and conducting activities related to operating an Immigration Holding Centre (IHC). The CBSA Officer working in an IHC is responsible for a variety of different duties including administrative, contract monitoring and reporting, detainee case management, detainee intervention and liaising with internal and external stakeholders.

The CBSA administers the Immigration and Refugee Protection Act, which allows for the arrest and detention of foreign nationals and permanent residents. Canada’s immigration laws permit the Canada Border Services Agency (CBSA) to detain individuals with an unestablished identity, for being a flight risk, and for being a danger to the public. Officers working in an IHC engage with detainees, which may include families in limited circumstances, vulnerable persons, detainees with criminality and/or mental health conditions, members of the legal community and other community supports, such as non-governmental organizations.

CBSA officers working in an IHC may be required to work a variety of different shifts that include afternoons, midnight, weekends and/or statutory holidays CBSA officers working in an IHC may be required to wear a uniform and wear defensive equipment. CBSA officers working in an IHC hold a wide range of delegated authorities under the Immigration and Refugee Protection Act (IRPA) including the authorities to arrest, detain and/or release an individual under the IRPA.

An officer working in an IHC may be the primary point of contact for the CBSA for a variety of contracted services during non-business hours. In general, contractors working within the IHC include security guards, food, medical, housekeeping and maintenance services. As such, a CBSA Officers working at an IHC are required to exercise a high degree of decision making and judgement as it relates to detainee and facilities management.

Intent of the process

This selection process will be used to staff Inland Enforcement Officer positions within the Immigration Holding Centres (IHC) only and will not be used to staff other FB-03 positions within CBSA. The training associated to this position is specific to the Inland Enforcement Officer role at the Immigration Holding Centres. Successful candidates who are appointed to an Inland Enforcement Officer position at an Immigration Holding Centre, and wish to deploy to other position(s) in the future will be required to participate in additional training, which may include attending the CBSA College in Rigaud, QC.

The intent of this process is to create a pool of fully qualified candidates for where positions are available or vacancies are anticipated. The pool may be used to staff similar positions on a permanent (indeterminate) or temporary basis (specified period) only within the IHC’s.

CBSA operates IHCs in (1) Surrey, British Columbia (2) Laval, Quebec and (3) Toronto, Ontario. Future IHC or detention locations may be identified in the future.

IMPORTANT: Pulls will be done on an as needed basis.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• The minimum standard is a secondary school diploma or employer-approved alternatives (See Note).

1. The employer-approved alternatives to a secondary school diploma are:
o A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
o An acceptable combination of education, training and/or experience.

Candidates who already meet the following criteria must be accepted as meeting the secondary school diploma requirement for the FB Group only:
a. Those who were converted on an indeterminate basis to a Border Services (FB) position; or
b. Those who were appointed or deployed on an indeterminate basis to a Border Services (FB) position and have already attained a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
c. Those who were appointed or deployed on an indeterminate basis to a Border Services (FB) position using an acceptable combination of education, training and/or experience.

Degree equivalency

• Significant* and recent** experience effectively de-escalating difficult situations within an enforcement or mental health environment.

* Significant experience is defined as the experience associated with having performed a broad range of related activities which would be acquired over one consecutive year.
** Recent is defined as experience acquired during the past five years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

• Judgement
• Analytical thinking
• Effective Interactive Communication
• Dealing with Difficult Situations
• Effective team player
• Collaborate with Partners and Stakeholders
• Uphold Integrity and Respect
• Ability to work under pressure

The following may be applied / assessed at a later date (may be needed for the job)

• Graduation with a degree from a recognized post-secondary institution with acceptable specialization in one of the following areas: social work, behavioural science, social services work, mental health, addictions, psycho education; or in a field related to the duties of the position.
• Graduation with a diploma from a post-secondary institution with acceptable specialization in one of the following areas: social work, behavioural science, social services work, mental health, addictions, psycho education; or in a field related to the duties of the position.

Degree equivalency

• Experience working in a border services, correctional, policing, security, military, or emergency response environment.
• Experience interpreting, administering and/or enforcing the Immigration and Refugee protection Act.
• Experience working with ethnocultural communities or organizations.
• Experience working with people who experience mental health issues, behaviours or crisis
• Experience working with vulnerable people in a work or volunteer environment (i.e. homeless, long-term care, people in conflict with the law).
• Experience in crisis negotiations or mediation.

The CBSA processes millions of travellers every day – people of all ages, sizes, shapes, backgrounds, and abilities. Consequently, we want to increase the representation of employment equity groups in order to maintain a diverse workforce that reflects the population we serve.

We are focused on hiring talented individuals from these communities to make our Agency better and continue to enhance diversity. In order to achieve our goal, we may first consider qualified candidates, who have self-declared, when applying, as belonging to one or more of the designated employment equity groups.

The CBSA promotes employment equity and encourages all candidates to indicate if they belong to one or more of the designated groups (women, members of visible minorities, Aboriginal peoples or persons with disabilities*) when they apply. For information on please visit: https://www.canada.ca/en/services/jobs/opportunities/government/self-declaring-government-canada-jobs.html.

*Note that the terms “Aboriginal peoples”, “persons with disabilities” and “members of visible minorities” are used, to align with the terminology defined in the Employment Equity Act. We understand and recognize that candidates may prefer to use other terms.

• Carry and use a cellular phone, and/or other mobile communication device and be available after hours on call back or stand-by basis, as required;

Conditions of employment

All applicants will be required to meet the following Conditions of Employment:
• Possess and maintain a valid unrestricted driver’s license that allows the holder to drive a motor vehicle in Canada;
• Obtain and maintain a Secret Security clearance as per CBSA Security Standards;
• Possess and maintain a valid Standard First Aid Certificate from a qualified provider approved by any province or territory in Canada, and as defined in Part XVI of the Canada Occupational Health & Safety Regulations;
• Carry, use and maintain CBSA-issued defensive equipment, in accordance with the CBSA's policies and directives, as required. (The duties of a CBSA Inland Enforcement Officer will require you to carry and use a duty firearm as well as other defensive equipment such as oleoresin capsicum (OC) spray and a baton in accordance with the CBSA’s policies and directives. You must meet and maintain the medical, behavioral, psychological and physical requirements and to re-certify in the use and maintenance of the duty firearm and defensive equipment.);
• Wear and maintain a uniform as per the CBSA Uniform Policy and Standards of Appearance;
• Work overtime, as required;
• Willingness to work a 24/7 rotational shift schedule or work various shifts on rotation, weekends as well as statutory holidays;
• Successful completion of the Canadian Firearms Safety Course (CFSC) and the Canadian Restricted Firearms Safety Course (CRFSC) as required;
• Travel as requested (in Canada, Continental USA and/or International);
• Possession of a valid Passport
• Obtain and maintain a Transportation Security Clearance as required;
• Operate a government vehicle;
• Accept deployments anywhere in Canada.

Training associated with meeting the conditions of employment may occur at a centralized location within Canada. Candidates may be required to attend training at the CBSA College in Rigaud, QC, or a satellite campus throughout Canada.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• Persons are entitled to participate in the appointment process in the official language of their choice.

• You must provide proof of your education credentials. You will be advised to provide the documents later in the process. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

• Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).Candidates are strongly encouraged to check their email on a regular basis.

• LEAVE/ABSENCES DURING THIS SELECTION PROCESS: It is the responsibility of the candidate to notify the Departmental contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations.
One alternate date will be possible only if requested for the following reasons:
1) Medical reasons with doctor’s certificate
2) Death in your immediate family
3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date)
4) Religious reasons
5) Participation in an assessment for another selection process.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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