GC Jobs

IT Technician

Reference number: CAP22J-025787-000013
Selection process number: 2022-CAP-SPP-EA-7001
Parks Canada - Strategic Policy and Planning Directorate - Office of the Chief Information Officer
Various Parks Canada locations.
IT-02 - As a separate agency, Parks Canada has its own classification system and Collective Agreement. While posted as a position in the IT category, successful candidates will be appointed to a position in the Parks’ ‘CS’ category at the advertised rate of pay.
$75,042 to $91,868 (Salary under review)

Experience Canada by joining Parks Canada! Parks Canada Website

Closing date: 9 September 2022 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

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HOW TO APPLY
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You will fill out an online form describing your profile. The answers of your application must clearly demonstrate how you meet the education and experience criteria (including Asset Experience - i.e. AEX1 to AEX6 - if you meet them). You must provide concrete examples that clearly illustrate that you meet each of the qualifications. It is not enough to state that you have the required qualifications, or to list your current responsibilities. The CV may only be used as a secondary source to validate the qualifications described. However, a statement such as "please see my attached resume" is not acceptable, and may result in your application being rejected. All necessary information must be provided or your application may be rejected. Also, if you have valid Second Language Evaluation (SLE) results, please provide them to us along with their expiry dates.

Job applications should be submitted through the Public Service Resourcing System (via the jobs.gc.ca site). Following are some of the benefits associated with applying on-line.

- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

For tips to navigate the application process step by step, refer to the following site:
https://www.youtube.com/watch?v=0GW7P3g9hhI

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ASSESSMENT
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You may be assessed using a variety of assessment tools, such as, but not limited to: written exams, interviews, reference checks, recent and past performance evaluations, self-assessments, candidate achievement record, etc.

We strongly encourage you to demonstrate how you meet the Asset Experience (i.e. AEX1 - AEX6) at the time of your application. Depending on the number of applicants, strategies such as random selection, a top-down approach, and/or setting passing scores to determine who will continue in the staffing process may be used to manage the volume of applications. Please note that while you may achieve the established pass mark for any of the assessments used in this staffing process, management may decide to use a higher pass mark.

The Text question (Written Exercise) will be used to evaluate:
Ability to communicate effectively in writing.

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications.

Work environment

Help build the future of Parks Canada!

Be part of a Parks Canada IT team that does innovative work that matters.

We provide the latest tools and technologies to help Parks Canada protect, present and celebrate our special places and better serve Canadians and visitors.

There are many different ways you can become involved with Parks IT. We work on some pretty amazing things – here are some examples:
• Network connectivity in some of the most remote areas of our country
• Managing data that helps science research
• Making our parks and sites 'smart'
• Building apps and testing software that help our parks tell stories
• Using geomatics in archaeology
• Developing new tech for our wardens

Join us and be part of a friendly and highly-skilled team that is passionate about taking Parks Canada into the future ways of working.

Grow your digital career with opportunities for career advancement across a broad range of specializations. We welcome new ideas and approaches and support continuous learning.

Jobs available in locations across Canada. Parks Canada employs over 6,000 people in over 200 places across the country.

Be part of a collaborative and progressive team of professionals working to transform Parks Canada and the Government of Canada.

Intent of the process

This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.

From the work locations currently listed on the poster, please clearly identify in your application the work location(s) in which you are prepared to work.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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EDUCATION

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

OR

An acceptable combination of education, training and/or experience in a field relevant to the position.

Degree equivalency

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EXPERIENCE

EX1: Significant and recent* experience in installing, configuring, troubleshooting, or providing detailed support for software and/or hardware;
EX2: Significant and recent* experience providing technical assistance, training and advice to clients with varying degrees of IT technical knowledge.

*Significant and recent experience is defined as having the depth and breadth of experience normally associated with the performance of the duties during a period of approximately two (2) years in the last three (3) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative (BBB/BBB)
English or French Essential

Information on language requirements

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ABILITIES

AB1: Teamwork;
AB2: Client Service;
AB3: Problem Solving;
AB4: Ability to Communicate Effectively Orally and in Writing;
AB5: Ability to Transmit Information;
AB6: Planning Skills.

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PERSONAL SUITABILITY

PS1: Exercise Sound Judgment;
PS2: Takes Responsibility.

The following may be applied / assessed at a later date (may be needed for the job)

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ASSET EXPERIENCE

AEX1: Significant and recent* experience with Windows 10 configuration and deployment;
AEX2: Significant and recent* experience with M365 Cloud and M365 Azure Active Directory;
AEX3: Significant and recent* experience in implementing, monitoring and administering Azure cloud services;
AEX4: Significant and recent* experience documenting user and troubleshooting guides as well as writing installation procedures;
AEX5: Significant and recent* experience in providing advanced technical support to VIP/Senior Management;
AEX6: Significant and recent* experience in cybersecurity.

*Significant and recent experience is defined as having the depth and breadth of experience normally associated with the performance of the duties during a period of approximately two (2) years in the last three (3) years.

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ASSET KNOWLEDGE

AK1: Knowledge of cloud fundamentals and common Azure cloud services;
AK2: Knowledge of automated application deployment methods;
AK3: Knowledge of Citrix Virtual Desktop environment;
AK4: Knowledge of IT Infrastructure Library (ITIL) basic principles and best practices;
AK5: Knowledge of IT Asset Management principles and best practices;
AK6: Knowledge of Cybersecurity;
AK7: Knowledge in managing Windows server storages;
AK8: Knowledge of computer network fundamentals;
AK9: Knowledge of Active Directory.

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OPERATIONAL REQUIREMENTS

OR1: Must be willing to work occasionally during weekends and statutory holidays;
OR2: Must be willing to travel and work extended hours.

Conditions of employment

Reliability Status security clearance - Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the organization continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Date modified:
2022-09-26