Visitor Services Attendant II
Selection process number: 2022-CAP-CBC-EA-293
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DAY IN THE LIFE
Imagine yourself spending your summers working primarily outdoors on evenings and weekends, traveling by boat or vehicle throughout the southern Gulf Islands with a tight-knit team or independently, assisting visitors at campgrounds and communicating national park conservations objectives to the public. Yes, it is hard work and you should expect to be very active; visiting anywhere between 2-5 campgrounds a day rain or shine, walking for long periods of time carrying a backpack, and responding to fluctuating visitor demands. But is it worth it? Yes!!! The payoff is great and you will experience a summer that you will never forget.
Gulf Islands National Park Reserve’s Visitor Services team is looking for individuals who are passionate about the outdoors, demonstrate a high degree of customer service, and are keen on educating visitors about the local natural and cultural history of one of Canada’s most unique places.
As a Visitor Services Attendant, your work is focused on facilitating exceptional national park experiences by interacting with local and international visitors, selling camping permits and firewood, registering boaters at mooring buoys and docks, cleaning and maintaining campgrounds, as well as providing information about the park reserve in person, by phone and electronically. Your daily schedule involves working closely with other team members regularly on evenings and weekends as you travel to campgrounds and mooring locations throughout the national park reserve, the majority of which are in stunning and remote island locales. You are a valued member of a small team of dedicated staff, and you may provide occasional mentorship to student positions.
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.
Diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.
Intent of the process
A qualifying list will be established and may be used to fill similar positions of various tenures (indeterminate, seasonal, temporary, full-time, part-time) and various locations within the Parks Canada Agency.
Positions to be filled: Number to be determined
Information you must provide
Contact information for 3 references.
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
A secondary school diploma or an acceptable combination of education, training and/or experience.
• Experience in interacting with the public in a reception/orientation capacity.
• Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions.
• Experience handling cash and operating point of sales.
• Experience working collaboratively in a small team environment.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential and/or Bilingual Imperative (--B/--B)
• Knowledge of Parks Canada operations and the natural and cultural history of Gulf Islands National Park Reserve.
• Knowledge of Gulf Island National Park Reserve programs, visitor services operations, fees, and services.
• Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and register reservations.
• General knowledge of visitor experience prevention or compliance guidelines.
• Attention to Detail – Working in a conscientious, consistent and thorough manner.
• Client Focus – Providing service excellence to internal and/or external clients.
• Concern for Safety –Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Interactive Communication – Listening to others and communicating articulately, fostering open communication.
• Problem Solving– Identifying problems and the solutions to them.
• Exercises sound judgment
• Personally connects with people
• Takes responsibility
• Communicates effectively
The following may be applied / assessed at a later date (may be needed for the job)
The following is not essential to the job, but would be an asset in carrying out the duties of the position. It may be used in screening, assessment or determining right fit for this selection process:
• Experience operating vessels in a marine environment.
• Experience in the cleaning and maintenance of facilities.
• Experience working outside in a variety of weather conditions.
Conditions of employment
CONDITIONS OF EMPLOYMENT:
• Obtain and maintain Reliability Status security clearance.
• Possession of a valid class 5 driver’s license.
The position requires the incumbent to :
• Make moderate physical effort to sit and/or stand for prolonged periods and/or to clean facilities/grounds.
• Perform certain strenuous physical tasks as per job requirements (e.g. lifting up to 25 kg/55 lbs. and walking multiple kilometers a day.
• Be exposed to noxious odours from car and/or boat fumes; to dust, cleaning products and wet conditions.
• Be exposed to variable weather conditions.
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements.
• Be exposed to minor injury when performing cleaning and maintenance activities.
• Occasionally demonstrate tasks to others.
• Wear a Parks Canada uniform and abide by uniform policy.
• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays.
• Work/ travel in varied terrain, marine and weather conditions throughout the GINPR work area and by vessel and vehicle.
• Operate marine vessels and obtain successful certification in Small Vessel Operator Proficiency, Marine Emergency Duties A3, and ROCMC - Restricted Operator's Certificate - Maritime (training provided).
• Willingness to obtain and maintain valid First Aid and CPR certification (training provided).
• Willingness to respond to urgent situations and emergencies (e.g. Provide first aid, communicate with visitors and other staff during emergencies, report incidents to authorities).
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.
Persons are entitled to participate in the appointment process in the official language of their choice.
Travel cost for individuals who are not Federal Public Servants will not be covered.
Parks Canada housing is not available for students occupying positions in Sidney or on Pender Island. However, affordable Parks Canada housing may be available for positions on Saturna Island. Students are responsible for their own food, transportation, and other costs.
We thank all those who apply. Only those selected for further consideration will be contacted.
|Human Resources, Coastal BC Field Unit|
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