GC Jobs


Reference number: DIS21J-024115-000014
Selection process number: 21-DIS-NCR-EA-409728
Indigenous Services Canada
Gatineau (Québec)
$125,900 to $148,100

For further information on the organization, please visit Indigenous Services Canada

Closing date: 22 December 2021 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

►Only applications received directly via the Public Service Resourcing System will be accepted. If you require accommodations, please contact the HR Advisor listed below before the closing date.

►Communications for this appointment process will be sent via e-mail. It is your responsibility to ensure to communicate any changes related to your coordinates.

►Candidates must answer screening questions for each essential and asset qualifications (education and experience). Candidates must provide concrete examples, for each question demonstrating how they meet this qualification. It is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities. The résumé may be used as a secondary source to validate your responsibilities. Failure to clearly demonstrate in your answers how you meet the qualification may result in the rejection of your application. We will not contact you to request additional information that is missing from your application.

►We encourage you to watch this video for tips when applying: https://youtu.be/0GW7P3g9hhI.

►Candidates must make themselves available during the different phases of this selection process.

► All correspondence or interactions throughout the process may be subject to evaluation.



Reporting directly to the Deputy Minister of Indigenous Services Canada (ISC), the Ombuds is accountable for providing national leadership for the establishment and ongoing development, implementation and delivery of Ombuds Services across ISC to facilitate the resolution of work-related issues and concerns by providing all employees with a confidential, impartial and informal resource in an independent manner; providing executive leadership for the development and implementation of integrated services supporting the “raison d'être” of the Ombuds; promoting the department's commitment for the improvement of people management in ensuring a work environment that encourages fairness, productivity, safety, inclusiveness where systemic issues are being addressed by senior management; and building departmental capacity and managing effective relations with external, i.e., Canadian Forum of Ombudsman, academic, and internal organizations on related issues.

Work environment


At Indigenous Services Canada (ISC), we work collaboratively with partners to improve access to high quality services for First Nations, Inuit and Métis. Our vision is to support and empower Indigenous peoples to independently deliver services and address the socio-economic conditions in their communities.

Intent of the process

►The process will be used to staff the Ombuds position at Indigenous Services Canada (ISC). It may also be used to staff similar positions at ISC and Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) with various language requirements and profiles, and in various locations in Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


►Graduation with a degree from a recognized post-secondary institution or an acceptable combination of education, training and/or experience.

For more information:

Degree equivalency


►Significant* experience in managing Ombuds services, which can also include some of the following functions:
• Informal Conflict Management Services (ICMS);
• Values and Ethics; or
• Providing counselling or coaching services.

►Significant* experience in leading change management activities.

►Experience in leading reviews related to a wide range of complex** files or issues and in providing recommendations for resolution.

►Experience in providing strategic advice, recommendations and briefings, including presentations and written reports to senior management.

►Experience in establishing and maintaining collaborative working relationships with a broad range of clients and stakeholders (such as but not limited to other government departments or bargaining agents).

►Experience in managing human*** resources.

*Significant experience is defined as the depth and breadth of the experience normally acquired over a period of three (3) years.

**Complex is defined as having some of the following characteristics: multidimensional, sensitive, confidential, affecting many partners or stakeholders, precedent setting or having major impact on the public service, or having a potential for significant media coverage.

***Human resources management: Applicants must clearly demonstrate that they have managed human resources and were responsible for a team for a period of at least three (3) years. Some examples of managing human resources may include: assigning work, establishing performance objectives, developing resourcing plans, determining needs and approving training, etc. Applicants must indicate the number of employees they supervised.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

►Certificate in Dispute Resolution and/or mediation.
►Ombuds services training.
►Training in delivering coaching services.

Degree equivalency


►Experience in managing financial**** resources.

►Experience in delivering coaching services.

►Experience in managing and promoting a departmental wide program.

****Financial resources management: Applicants must clearly demonstrate that they have managed financial resources and were accountable for a budget for a period of at least two (2) years. Some examples of managing financial resources may include full delegation for a budget, forecasting, planning, reporting and budget allocation, etc. Applicants must also indicate the size of the budget they managed.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements


►Knowledge of best practices leading an Ombuds office.

►Knowledge of alternative dispute resolution and conflict resolution models, applications and trends.

►Knowledge of Government of Canada legislations, policies, processes and challenges related to human rights.

►Create vision and strategy
►Mobilize people
►Uphold integrity and respect
►Collaborate with partners and stakeholders
►Promote innovation and guide change
►Achieve results

For more information:

The following may be applied / assessed at a later date (may be needed for the job)

►Indigenous Services Canada is committed to having a skilled and diversified representative of the population we serve. In support of our strategy to achieve employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following employment Equity groups: Indigenous peoples, members of visible minorities and persons with disabilities.

►Willingness and ability to travel across Canada.

Conditions of employment

Secret security clearance

►The Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police requires you to be fully vaccinated against COVID-19, and that you attest to your vaccination status prior to the date of your appointment unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act. You can find more specific information on the collection and use of your personal information when you submit your attestation.

►All appointments and deployments (except acting appointments) to and within the Executive (EX) Group within the core public administration that take place on or after April 1, 2020 are subject to the Agreement to be Deployed provision as a mandatory condition of employment. Further information on conditions of employment for executives can be found in the Directive on the Terms and Conditions of Employment for Executives and guidance tools at www.gcpedia.gc.ca/wiki/Executive_Management_and_Leadership_Development_Resources.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

►Acknowledgment of receipt of applications will not be sent.

►We may use any assessment method deemed appropriate to determine whether you meet the qualifications outlined on the poster.

►One (1) or several asset qualification(s) may be used at any stage during the selection process.

►The Top Down ranking approach may be used in the process. Only the top-scoring candidates will be invited to the next phase of the process.

►For information on preparing for the selection process, internal candidates can visit www.canada.ca/en/public-service-commission/services/staffing-assessment-tools-resources/human-resources-specialists-hiring-managers/human-resources-toolbox/personnel-psychology-centre/assessment-counselling-services/executive-counselling-services.html.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Vincent Pelletier-Lacroix, Senior Executive Resourcing Advisor Marie Soleil Lagace Trudel, Executive Resourcing Assistant
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