GC Jobs

Information Management and Technology Positions – Inventory!

Reference number: PEN22J-021225-000122
Selection process number: 2022-PEN-EA-NAT-171799
Correctional Service Canada - Information Management Services
Drumheller (Alberta), Edmonton (Alberta), Grande Cache (Alberta), Maskwacis (Alberta), Red Deer (Alberta), Abbotsford (British Columbia), Agassiz (British Columbia), Mission (British Columbia), New Westminster (British Columbia), Vancouver Island - Other locations (British Columbia), Vancouver Region - Other locations (British Columbia), Stony Mountain (Manitoba), Winnipeg (Manitoba), Dorchester (New Brunswick), Moncton (New Brunswick), Renous (New Brunswick), St. John's (Newfoundland and Labrador), Dartmouth (Nova Scotia), Springhill (Nova Scotia), Truro (Nova Scotia), Campbellford (Ontario), Gravenhurst (Ontario), Kingston (Ontario), Kitchener (Ontario), Ottawa (Ontario), Toronto (Ontario), Eastern Ontario - Other locations (Ontario), Cowansville (Québec), Donnacona (Québec), Drummondville (Québec), Joliette (Québec), La Macaza (Québec), Laval (Québec), Port-Cartier (Québec), Sainte-Anne-des-Plaines (Québec), Sainte-Thérèse (Québec), Montréal - Other locations (Québec), Maple Creek (Saskatchewan), Prince Albert (Saskatchewan), Saskatoon (Saskatchewan)
IT-03, IT-04
IT-03: $88,683 to $110,182 / IT-04: $101,541 to $126,390

For further information on the organization, please visit Correctional Service Canada

Closing date: 21 July 2023 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.


There are seven (7) divisions within Information Management Services (IMS), and one (1) division in the Policy Sector. For duties of each division, please see the “Other Information” section below:

Information Management Services:
• Application Services
• Business Transformation and Innovation
• Enterprise and Client Services
• Enterprise Architecture
• Enterprise Data and Information Management
• IMS Strategic Planning
• IT Security

Policy Sector:
• Performance Measurement and Management Reports

Work environment

The Correctional Service of Canada (CSC) believes in changing lives and protecting Canadians. Join our team to make a difference in your community! CSC has a wide variety of IT positions and work locations with unique challenges and opportunities.

The Correctional Service of Canada (CSC) is the federal government agency responsible for administering sentences of a term of two years or more, as imposed by the courts. CSC is responsible for managing institutions of various security levels and supervising offenders under conditional release in the community.

Our Mission:
The Correctional Service of Canada (CSC), as part of the criminal justice system and respecting the rule of law, contributes to public safety by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

IMS' Mission is to provide CSC with the efficient and effective IM/IT services it requires to continually expand our capabilities to delivery improved business value.

Intent of the process

A pool of qualified candidates may be established and may be used to staff similar positions within the Information Management Services Branch, the Policy Sector, and the Correctional Operations and Programs Sector of Correctional Service of Canada across the country, with various linguistic profiles and/or requirements, various security clearance levels, as well as various tenures, according to the position being staffed.

What makes this inventory different from other job advertisements?

Applying once means you can be considered for many job opportunities. If your application is not selected for one job, your application remains in the inventory and could be selected again for other job opportunities that come up while the inventory remains open. As an applicant, you can also go back and update your resume at any time and change your application.

The inventory will be updated every 120 days. You will receive a notice in your applicant account 10 days before the end of your active period to determine whether or not you wish to keep being considered for an additional 120 days.

Please note: responses to the screening questions will be used to provide appropriate referrals to managers.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized postsecondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English essential
- French essential
- English or French essential
- Bilingual imperative BBB/BBB
- Bilingual imperative CBC/CBC
- Bilingual imperative CCC/CCC

Information on language requirements

Demonstrating integrity and respect
Thinking things through
Working effectively with others
Showing initiative and being action-oriented
Leading Change
Developing People

Ability to communicate effectively in writing
Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

CSC is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Indigenous People, Visible Minorities, Women and Persons with Disabilities.

OPERATIONAL REQUIREMENTS - depending on the position being staffed
Willingness to work overtime.
Willingness to travel, on occasion.

Conditions of employment

Conditions of employment may vary according to the position being staffed:
- Valid Driver's License
- Various security clearance: Reliability or Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

How to apply:
• Click on "Apply Online" and complete all sections within the job advertisement.
• Ensure that your personal information is complete and accurate.
• Confirm that you are able and willing to self-declare as Indigenous, member of visible minority, person with disability, woman. The self-declaration is completed as part of the job application under the “Employment Equity” tab.
• Upload the latest version of your résumé.
• If you are unable to complete an online application, please contact the email address below.

What to expect after you apply:
• The hiring manager will contact you as positions become vacant or needs arise. If you are interested in being considered for the opportunity, you may be asked to provide proof of education or your
• Second Language Evaluations (SLE) results.
• You may not be contacted immediately after submitting your application, but please be assured that your information will be retained for the duration that the inventory is open.
• If you are hired, you will be required to complete an Affirmation of Indigenous Affiliation Form. For more information on this requirement please consult the Frequently Asked Questions page: https://www.canada.ca/en/public-service-commission/services/appointment-framework/employment-equity-diversity/affirmation-aboriginal-affiliation/expansion-affirmation-aboriginal-affiliation-form-frequently-asked-questions.html

We may assess the essential and asset qualifications using interviews, written tests (take home assignments or other), references or a combination of these or other assessment methods. Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to inform the assessment of the criteria identified on the Statement of Merit Criteria.

An assignment, secondment, or acting appointment requires approval of your supervisor.

Please identify clearly for which position(s) you are submitting an application.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

------ 🌟 DUTIES 🌟 ------

► Application Services (AS)
• Takes those sector partners needs identified through business relationship management that are considered ‘run and grow’ business and individual user requests;
• Designs, develops, configures and/or tests solutions, including data design to meet partner expectations; and
• Manages releases and technology change management for all operational solutions.

► Business Transformation and Innovation (BTI)
• Configures, adapts, develops and maintains software solutions;
• Supports or develops foundational solution architectures to use as templates on private or public Cloud; and
• Adds BTI/Business Relationship Management (BRM) essential experience from BRM Staffing processes.

► Enterprise and Client Services (ECS)
National Headquarters:
• Supports service delivery for end user in all CSC regions and at National Headquarters;
• Provides national service desk support, desktop and computing device management;
• Supports service management including incident, request, asset, and change management processes;
• Delivers training, support and data quality services for offender based applications; and
• Works in partnership with Shared Services Canada to support CSC infrastructure needs.

• Supports IT Client Service delivery to staff at National and Regional Headquarters, Federal Correctional Institutions, Community Offices and external partners across Canada;
• Provides desktop support on various networks including; Corporate, Operational Technology, and Offender networks;
• Provides national service desk support, desktop and computing device management; and
• Maintains a productive relationship with Shared Services Canada in support of CSC's infrastructure needs.

► Enterprise Architecture (EA)
• Interprets Government of Canada policies and directives, gathers data from the enterprise, and keeps current with industry standards to inform the development of architectural domains, target and reference architectures, guidance and standards, and to inform strategic planning activities;
• Advises projects on proposed architectures and offers guidance and advice on project proposals to governance bodies and ultimately the Enterprise Architectural Review Board (EARB); and
• Manages the Application Portfolio Management (APM) Program gathering data about the application portfolio to make recommendations for strategic initiatives.

► Enterprise Data and Information Management (EDIM)
• Develops and maintains data and information strategies aligned to the Government of Canada direction;
• Provides the processes, governance, policies and standards to ensure the security and safekeeping of CSC information; and
• Supports the effective management of information (records, documents, etc.) with the right capabilities and resources.

► IMS Strategic Planning (ISP)
• Gathers data from Business Relationship Management (BRM); aligns IM/IT human and financial resources to operational and strategic plans;
• Creates, maintains and manages effective program and project delivery methodologies and processes;
• Leads CSC IT Software Licensing requests approval process; liaise with internal stakeholders; liaise with other departments’ procurement teams; and
• Manages IT Cloud Brokering requests; liaises with Shared Services Canada Cloud Brokering teams.

► IT Security (ITSEC)
• Provides advice and guidance on IT security policies, standards and best practices;
• Conducts Security Assessment and Authorization (SA&A) activities as it relates to on-boarding applications to the CSC corporate network;
• Monitors departmental computing environments, investigates security incidents, oversees proactive measures and implements corrective actions; conducts technical research, participates in cyber event analysis; provides guidance, to clients following approved IT security standards and procedures; and
• Develops, provides and maintains security documentation.

► Performance Measurement and Management Reports (PMMR)
• Provides specialized technical advice, guidance and support in the maintenance of CSC’s corporate performance measurement and management reporting under the Policy Sector;
• Planning, design, development and implementation of data definitions, logic models, software and database solutions on various technology platforms;
• Consults with technical staff, program specialists, subject matter experts and clients to interpret government and CSC policies, standards, guidelines and data in order define, develop and support corporate data definitions and standards; and
• Leads or participates in project teams and working groups composed of technical staff, program specialists, subject matter experts and clients to facilitate the development, testing, implementation, maintenance and resolution of issues related to departmental/agency software and database management solutions.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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