GC Jobs

Service Canada Bilingual (French/English) Officer Positions BC, AB, SK, MB, YT, NWT & NU

Reference number: CSD22J-009575-001018
Selection process number: 2022-CSD-EA-WT-0105693
Employment and Social Development Canada - Service Canada
Various locations across British Columbia, Alberta, Manitoba, Saskatchewan and Territories

Payment Services Officer (Processing Center/Call Centre)
Citizen Services Officer (Service Canada Offices)
Passport Officer (Service Canada Passport Offices)
Program Services Officer (Pension Processing Center)
Permanent (Indeterminate), Temporary (Term) and Acting
$54,878 to $61,379

For further information on the organization, please visit Employment and Social Development Canada

Curious about who we are and what the job entails? Learn what your new career could be here

Closing date: 12 September 2022 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

***Please ensure that your information is updated and remains current in your GC Jobs Applicant Account ***

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. We know our workplace is stronger when we hire qualified individuals from different backgrounds with diverse experiences, cultures and perspectives. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

Work environment

ESDC/Service Canada touches every Canadian at some point in their lives through our diverse programs and services offered at hundreds of locations across the country. Working for our team is an incredible opportunity to learn, find your career path and help Canadians every day. We were voted one of Canada’s Top 100 Employers for 2021! This is the third year in a row we have won this honour.


Although English is the primary language of work in the Western/Territories (WT) region, we have taken concrete action to enhance our own internal work culture and create a workplace where the use of French language is encouraged and embraced.


New employees start with paid training geared towards individual success. Within a few months of hire, a comprehensive package becomes available that includes paid holidays, medical/dental benefits, sick leave, and a pension. There is also as a bilingual bonus from day one!


An entry-level bilingual position with Service Canada is the starting point to many promising and rewarding career options. Once you join Service Canada, you will be eligible to apply on internal merit based opportunities for career advancement. Your opportunities end with your ambition.

Intent of the process

The goal of this process is to find bilingual talent and create a pool of qualified candidates to fill a number of bilingual positions within Service Canada – Western/ Territories (WT) region. This pool could also be used to staff similar positions of various tenures within Employment and Social Development Canada.

Initially a random selection among applications may be made. Randomly selected applicants will be assessed and those who meet all the essential qualifications will be placed in the qualified pool. Subsequent random selections may be made from the remaining applications and assessments may be conducted at a later date, and qualified candidates will be added to the same pool to fill future vacancies.

Positions to be filled: 200

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer-approved alternatives:
• an acceptable combination of education, training and/or experience
• an acceptable score on the PSC approved test

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC, BBC/BBC
(Level A-beginner, B-intermediate and C-advanced)

We are looking for bilingual candidates who are able to serve Canadians in the official language of their choice. This means our ideal candidate will be bilingual at a proficient and professional level in both reading and writing, as well as orally.

Information on language requirements

As part of the application process candidates will take an online Second language Evaluation test.

If you want to see if you can meet the bilingual requirements for the position, we encourage you to take a self-assessment before we send you a request to take the official Second Language Evaluation Test. Please copy and paste the following link into your browser to view the self-assessment.


Further, an informal oral communication test may be performed in your first official language if your interview is performed in the other official language.

• Showing Initiative and Being Action-Oriented
• Thinking Things Through
• Working Effectively with Others
• Communication

The following may be applied / assessed at a later date (may be needed for the job)


Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

Conditions of employment

Willing and able to travel
Willing and able to work overtime, as required
Willing and able to work variable hours, including working weekends and/or shift work and/or overtime, and/or part-time or full time hours based on operational requirements

Canadian residents trust us with their personal information. We ensure that our employees meet the level of security required for the position.

Various Security Clearances:
Reliability Status
Enhanced Reliability
Enhanced Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity


ESDC is committed to providing a workplace environment that supports productivity and the personal goals, dignity and self-esteem of every employee. In the workplace, you have the right to be treated fairly and with respect, in an environment free of discrimination, harassment and offensive behaviour. Employees will be expected to conduct themselves in a professional manner, being respectful in all interactions and promoting civility in the workplace.

The Values and Ethics Code for the Public Sector as well as the ESDC Code of Conduct outline expected behaviours for all staff. Please copy and paste the following link into your browser to view the Code of Conduct: https://www.canada.ca/en/employment-social-development/corporate/code-conduct.html

It is imperative that you provide a current email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) written exam, c) oral interview.

Proof of Canadian citizenship or Permanent Residence will be required.

We accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605 or ESDC.W-T.2022.CSD.EA-WT.0105693.EDSC@hrsdc-rhdcc.gc.ca


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

If you have questions, we are available!
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