GC Jobs

Student IT Client Support Assistant

Reference number: CAP21J-020954-000022
Selection process number: 2021-03-CAP-STU-OC-001
Parks Canada Agency - Strategic Policy And Planning Directorate
Fort Chipewyan (Alberta), Moncton (New Brunswick), Rocky Harbour (Newfoundland and Labrador), Terra Nova (Newfoundland and Labrador), Fort Simpson (Northwest Territories), Inuvik (Northwest Territories), Baddeck (Nova Scotia), Ingonish Beach (Nova Scotia), Iqaluit (Nunavut), Midland (Ontario), Ottawa (Ontario), Peterborough (Ontario), Thunder Bay (Ontario), Gaspé (Québec), Havre-Saint-Pierre (Québec), Québec (Québec), Prince Albert (Saskatchewan), Val Marie (Saskatchewan)
ST-UDE-NT - Student position
Term (Student) employment from May 2021 to September 2021
$15.40 to $24.77 per hour

For further information on the organization, please visit Parks Canada Agency

Closing date: 10 April 2021 - 23:59, Pacific Time

Who can apply: To be considered for employment under one of the student employment programs, the student must be:

• Registered as a full-time post-secondary student in a recognized institution (prior to employment) and be returning to full-time studies for the next academic term (post-employment). Proof of full-time student status will be required. The proof of full-time enrollment must include the student's official name, name of the educational institution and identify clearly the full-time enrollment status. The following are recognized as proof of full-time enrollment: Proof of registration with or without registrar's seal, proof of tuition, and proof of student status. A list of registered classes is not considered a proof of full-time enrollment. If the proof of full-time status cannot be obtained immediately, students can fill out and submit the Statement of intent to return to full-time studies until proof can be obtained.
• Between 15 and 30 years old.

Parks Canada Agency considers applications from students who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian Citizenship, permanent resident status, or work permit

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

. Students will be required to cover all travel expenses to and from the location of work.
. Living accommodations will not be provided. Students must be able to find their own accommodations.
. Hours of work: 37.5 per week during the summer; part-time hours when during the school year.

While there may be a requirement for the work to be performed via telework on a temporary basis due to COVID-19, the expectation is that the work will be performed in person in the various locations listed above of Parks Canada, when health protocols permit.

We will only accept on-line applications received via the jobs.gc.ca site. To submit an application on-line, please select the button "Apply Online" below.

⚠ Persons who are unable to apply on-line must contact the email listed below prior to the closing date.

Candidates are required to:
- Complete the on-line application;
- Include their resume with their application which should demonstrate how you meet the essential education, experience, ability and personal suitability criteria.

That's it!

Here are some tips to help you with your application:


Students will build upon skills supporting Windows 10 systems and providing software assistance, in addition to project work that will include: manage user accounts, support seasonal IT activities, maintain IT knowledgebase, perform inventory of local IT asset management including recycling, support various IT projects/initiatives as required.

Work environment

Parks Canada protects and presents some of Canada's most iconic places.
Watch this video and get an idea of what Parks Canada is all about!

Parks Canada is looking for youth for jobs this year! The Youth Employment and Skills Strategy is a Federal Government jobs initiative targeted at young Canadians aged 15 to 30. It supports the creation of job opportunities, with a particular focus on young people facing barriers. The purpose is to increase employment for youth, enabling them to gain work experience, to develop skills, and to extend their networks. Parks Canada is really excited to participate in this initiative, and youth can make a difference in our national parks, national historic sites and our sites across Canada! Parks Canada is committed to being a diverse and inclusive workplace by embracing this initiative, and encourages applications by youth facing barriers to employment, in particular Indigenous, visible minorities, and persons with disabilities.

Are you 30 or younger? Do you face barriers to employment as a person with a disability, due to your social-economic status, race, gender identity, or for other reasons? If you answered yes to any of these questions, and are legally entitled to work in Canada, then Parks Canada would like to talk to you! We have student opportunities to allow you to build your work experience and we would be happy to contribute to your employment journey! If you are interested in this job opportunity or know of someone that would be, please apply or spread the word. We want to count you among us!

Intent of the process

The results may be used in the future to fill other temporary student vacancies that may arise in various locations, with full or part-time hours, depending on status of the selected candidate.

Preference will be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal Persons, Visible Minorities and Persons with Disability.

Positions to be filled: 18

Information you must provide

Your résumé.

Contact information for 3 references.

The following will be applied / assessed at a later date (essential for the job)

English or French

Information on language requirements


Currently registered as a full-time student in a recognized post-secondary institution in a program leading to a degree in a field related to computer science, information technology, information management or another specialty relevant to the position AND returning to full-time studies for the next academic term. Proof of full-time student status will be required.

Degree equivalency



• Providing front line customer service



• Client & Team Focus: providing service excellence to clients and co-workers
• Concern for Safety: identifying hazards and potential hazards and taking action to ensure a safe environment
• Attention to Detail: working in a conscientious, consistent and thorough manner
• Interactive Communication: listening to others and communicating clearly and effectively
• Problem Solving: identifying problems and solutions & ability to trouble-shoot and solve basic problems
• Teamwork: working collaboratively with others, readily sharing information, knowledge and personal strengths, and seeking to understand the perspectives of others to achieve common goals



• Ability to communicate effectively
• Ability to prioritize work assignments
• Dependable with proven initiative

The following may be applied / assessed at a later date (may be needed for the job)


• Help desk experience
• Troubleshooting network, hardware and software issues
• Providing support to clients via phone, email, tickets, instant messaging and in person



• Possession and maintenance of a valid driver’s license;
• Willing and able to wear Parks Canada identifier clothing and personal safety equipment;
• Willing and able to work shifts, weekends, holidays and overtime.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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