GC Jobs

Visitor Experience Manager II

Reference number: CAP23J-020764-000017
Selection process number: 23-07-GH-RM-022b
Parks Canada - Gwaii Haanas National Park Reserve, National Marine Conservation Area Reserve, and Haida Heritage Site
Skidegate (British Columbia)
Specified period
$94,406 to $102,060 (plus the applicable Isolated Post Allowance)

For further information on the organization, please visit Parks Canada

Experience Canada by joining the Parks Canada Agency! Parks Canada Web site

Closing date: 14 February 2024 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

✔️We also offer
- Isolated Post Allowances: Approximately $10,314 per year to $17,189 per year
- Vacation Travel Assistance: approximately $1,776.44 per year for each eligible member of the household
- Housing: Federal government housing may be available
- Relocation Assistance: Applicants may be eligible for relocation assistance and may wish to review the Relocation Directive: https://www.njc-cnm.gc.ca/directive/d6/en
- Training, Development & Education Opportunities: Multi-year career development plans which include opportunities for education assistance funding and training opportunities
- Pension & Benefits: Advantageous pension regime and health benefits. For more information, see: https://www.canada.ca/en/treasury-board-secretariat/topics/pension-plan.html
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Persons who are unable to apply on-line must contact the person listed below prior to the closing date.


We are seeking a knowledgeable, passionate and proactive individual to manage the development and delivery of captivating, client focused visitor experience opportunities for Gwaii Haanas National Park Reserve, Gwaii Haanas National Marine Conservation Area Reserve and Haida Heritage Site.

In your role as Visitor Experience Manager II, you will manage a range of activities, programs, services and facilities. Your team will work to welcome visitors, help them discover and learn about the place, increase their satisfaction and their numbers, while ensuring the place is protected for the enjoyment of future generations.

You need to have solid understanding and experience working in a complex tourism environment. You need to be capable of developing, delivering and evaluating opportunities that help visitors have amazing experiences. You need to enjoy motivating a large team of staff and working with a variety of partner and stakeholder groups.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.
Gwaii Haanas is a place of thriving Haida culture evident throughout the middens, village sites and welcoming smiles of the Haida Gwaii Watchmen. Located on the southern third of Haida Gwaii and accessible only by boat or air, Gwaii Haanas is a place of ancient forests and intact ecosystems, protected from the mountaintops to the ocean floor.

The Gwaii Haanas team continues to build on 30 years of cooperative management, founded on an equal partnership between the governments of Canada and the Haida Nation. The team is guided by the Archipelago Management Board (AMB), with members representing the Haida Nation, Parks Canada and Fisheries and Oceans Canada. The cooperative governance framework is based on Haida principles and emulated worldwide.

The Gwaii Haanas team office is in Skidegate, on the remote and stunning archipelago of Haida Gwaii, about 600 kilometers north of Vancouver Island and a roughly eight-hour ferry ride (depending on the wind and seas!) from Prince Rupert. Short-haul flights run from Vancouver International Airport to both Sandspit and Masset.

We’re a team of about 40 people year-round, and about 60 in the operating season. Marine and terrestrial conservation and protection work, as well as operations and maintenance support work, is typically done in multi-day field shifts, primarily in the spring and summer.

Are you interested in joining our team?

Intent of the process

The intent of the process is to fill one 1 year term year round position.

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


Graduation with a degree from a recognized university with specialization in business administration, marketing, recreation, leisure studies, tourism or other discipline relevant to the position;
An acceptable combination of education, training and experience.

Degree equivalency


EX1: Experience in strategic planning, developing and management of programs, products or services in a tourism related context.

EX2: Experience in providing leadership and advice on visitor experience programs, priorities or services.

EX3: Significant* experience in collaborating and maintaining partnerships with internal and external stakeholders;

EX4: Experience in managing human ** and financial *** resources;

EX5: Experience in developing and implementing cooperative public programming in an Indigenous cross-cultural environment.

*“Significant” is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of approximately two (2) years.

**Human resources management: Applicants must clearly demonstrate they have recruited and supervised staff, assigned work, managed and assessed performance, and implemented training plans for two (2) complete fiscal years. Applicants must indicate the number of staff they have supervised.

***Management of financial resources: Applicants must show evidence of managing and being accountable for a budget for two (2) complete fiscal years. This experience is defined as being responsible for sound financial management planning, forecasting and reporting. Applicants must also indicate the size of the budget they managed directly.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements


K1: Knowledge of current and emerging trends that relate to the development and delivery of recreational activities, special events, interpretive products and programs, accommodations, trails and supporting visitor experience facilities;

K2: Knowledge of Parks Canada, its mandate, corporate orientation, objectives, programs and related federal legislation and policies;

K3: Knowledge of the Gwaii Haanas Agreement/Gwaii Haanas Marine Agreement and its objectives.


A1: Ability to manage human and financial resources;

A2: Ability to communicate effectively both orally and in writing;

A3: Ability to identify potential partners and develop respectful and collaborative arrangements;

A4: Ability to plan, develop and deliver activities, programs and services consistent with national standards, local realities and evolving visitor demand;

A5: Ability to work cooperatively with Indigenous partners at the community level.

A6: Ability to work in a cross cultural work environment.

LA1: An effective leader who exercises sound judgment, personally connects with people, demonstrates integrity, strives for excellence, is innovative and is a passionate agent for change.

The following may be applied / assessed at a later date (may be needed for the job)


• Experience in the evaluation of tourism related projects, programs and initiatives;
• Experience in planning, implementing and management of Visitor Experience programs or services;
• Experience in the analysis, identification, development, coordination and evaluation of visitor experience opportunities;
• Experience in collaborating with staff, partners, and stakeholders in the context of visitor experience product development;
• Experience in preparing project plans.


• Knowledge of principles, theories, practices, tools and techniques associated with marketing, interpretation, recreation, tourism, and hospitality management;
• Knowledge of the principles, theories, practices, tools and techniques associated with the analysis, identification, development and evaluation of visitor experience opportunities;
• Knowledge of the techniques used to analyze and apply social science information and evaluate visitor experience opportunities.


 Change Management

Conditions of employment

Reliability Status security clearance - Obtain and maintain Reliability Status security clearance.

Obtain and maintain a pre-employment medical, as per the Isolated Post Policy.

Willingness to wear a Parks Canada uniform when required;

Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;

Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation;

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

Résumés will be used as a secondary source to validate the education and/or experience described in the screening questions.
Tips for applicants
-Please provide complete and thorough details of your education and experience.;
-Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided;

Failure to provide sufficient information may result in your application being screened out of the competition.

Applicants will not be solicited for incomplete or possible missing information.

Proof of education and references information must be submitted at the interview.

A written exam may be administered.

Interviews and reference checks will be conducted.

Successful candidates must meet and maintain the Conditions of Employment throughout their employment.

Persons are entitled to participate in the appointment process in the official language of their choice.

Please note that for this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Acknowledgment of receipt of applications will not be sent.

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Indigenous peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact your Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Gwaii Haanas Human Resources
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