GC Jobs

IT Technician, Software Solutions

Reference number: CSD22J-016249-001838
Selection process number: 2022-CSD-EA-NHQ-0032598
Employment and Social Development Canada - Innovation, Information and Technology Branch (IITB)
Various locations
Acting, Assignment, Deployment, Indeterminate, Secondment, Term, Casual
$60,696 to $78,216

For further information on the organization, please visit Employment and Social Development Canada

Closing date: 1 February 2023 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Update: We would like to inform you that this inventory will close February 1, 2023 at 23:59, Pacific Time.

The final selection of applications will be made on February 2, 2023. Selected applicants will be assessed and those who meet all the essential qualifications will be placed in the pre-qualified pool. If you would like to be considered for the upcoming selection please make sure to submit your completed application no later than February 1, 2023 at 23:59, Pacific Time.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Now is the time to build your career at Employment and Social Development Canada (ESDC).

Why work for one company when you can work for an entire country?

At ESDC we are dedicated to creating a positive and dynamic working environment—one that supports career aspirations and where employees with new ideas and fresh perspectives can make a difference and excel. If you are awesome and love innovation, this is the place for you!


The Innovation, Information Technology Branch (IITB) has over 2,500 employees working on multiple projects to help deliver social benefits to Canadian citizens. We provide innovative solutions, which power ESDC digital services to Canadian citizens and employers. We are a diverse, national organization driven by innovative thinking and approaches, delivering efficient, reliable and secure services and solutions.


Are you an ambitious programmer looking to expand your skills and take your career to the next level?

o ESDC is on a mission to meet business and citizen digital service expectations by leveraging and embracing the latest leading edge technologies such as Artificial Intelligence, Open Source, Cloud, and Blockchain, and by using development methodologies such as DevOps while also expanding further into the mobile space.
o ESDC offers career advancement opportunities. Our 28,000 employees work in various fields and locations across the country.

Do you want to make a difference and serve Canadians in a meaningful way?

o ESDC helps millions of Canadians every year through Employment Insurance, Canada Pension Plan, Old Age Security, and other social benefits.
o The department is in the midst of a digital transformation, aimed at delivering more client-centered services using the latest technologies.

Do you value work-life balance?

o We offer flexible hours, telework opportunities and work locations in Gatineau, Quebec and in dozens of other vibrant cities across Canada, allowing you to work close to home or even at home.


As an IM/IT Programmer you play a key role in designing and developing solutions on multiple platforms for Canadians to use our services throughout their lifespan. The results of your work play an important role in helping Canadians by supporting the development and delivery of key social and labour market policies and programs.

The position is responsible for the design, development, testing, implementation and maintenance of application systems; participating in quality assurance activities; and producing programming specifications, writing new or modifying existing code and producing technical documentation.


The Innovation, Information and Technology Branch (IITB) is hiring.

As part of IITB, you will help shape the department’s Information Technology (IT) projects, along with technology selection and delivery, ensuring best practices are followed from the onset.


When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

PRE-SCREENING QUESTIONS: The pre-screening questions MUST be completed when applying for this selection process. It is your responsibility as a candidate to answer these questions explaining and substantiating in detail: HOW, WHERE and WHEN (MM-YYYY to MM-YYYY) you meet each of the essential qualifications (for education and experience) associated with the position you are applying for. We cannot make any assumptions about your experience, please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities. You must provide concrete examples, which illustrates how you meet each qualification. Resumes may be used as a secondary source to validate the education and the experiences described in candidates’ answers to the pre-screening questions. Failure to provide this information in the requested format will result in your application being rejected. Candidates will not be solicited for incomplete or possible missing information.

THE ABILITY TO COMMUNICATE EFFECTIVELY IN WRITING could be assessed through pre-screening questions.

Candidates who do not meet the essential experience criteria and who are eliminated in the screening phase can update their application in the inventory for another extraction.

Candidates who will be eliminated in subsequent evaluations can update their application in the inventory for another extraction; however, they will not be reassessed unless three (3) months have passed since they were last eliminated from consideration.

The Policy on COVID-19 Vaccination for the Core Public Administration (CPA) Including the Royal Canadian Mounted Police will be suspended as of June 20, 2022. Federal employees of the CPA will no longer be required to be vaccinated as a condition of employment. This follows a review of the current public health situation, notably the evolution of the virus and vaccination rates in Canada.

Work environment

The Innovation, Information and Technology Branch (IITB) is a national organization within Employment and Social Development Canada (ESDC), with a wide variety of Information technology (IT) work that can be performed regardless of geographic location; however, certain positions may require a physical presence at a specific location.

IITB's hub locations outside of the Gatineau/Ottawa National Capital Region (NCR) are located in: St. John's, Dartmouth, Charlottetown, Bathurst, Fredericton, Miramichi, Moncton, Boucherville, Jonquière, Laval, Montréal, Shawinigan, Belleville, Chatham, Cornwall, London, Toronto, Mississauga, Windsor, Vaughan, Winnipeg, Regina, Edmonton, Calgary and Vancouver.

NOTE: As a result of the COVID-19 pandemic, most IITB employees are teleworking for the foreseeable future. These temporary work arrangements are determined on a case by-case basis dependent on operational requirements of the position at the time of hiring. As the situation with the pandemic evolves, there may be changes to the available work arrangements.

Intent of the process

A pool of qualified candidates will be established and may be used to staff similar positions within ESDC with various tenures and/or various language requirements and/or locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

1) Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2) Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3) At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience in application development

(Note 1: you must provide concrete examples and relevant timelines to validate each experience criteria)
(Note 2: Experience obtained from school or personal projects will be considered relevant experience)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative, level BBB / BBB
English Essential
French Essential
English or French Essential

Information on language requirements

Knowledge in one or more of the following:
K1: Object oriented computer programming, design and concepts
K2: Procedural computer programming design and concepts

A1: Ability to communicate effectively orally
A2: Ability to communicate effectively in writing

C1: Analytical Thinking
C2: Results Orientation
C3: Planning and organizing

PS1: Teamwork
PS2: Adaptability
PS3: Initiative

The following may be applied / assessed at a later date (may be needed for the job)

Note: List any relevant certification such as or others:
• Microsoft Certified “Technology Specialist”
• Microsoft Certified “IT Professional”

• Experience in .NET (VB.NET, C# and/or ASP.NET)
• Experience in Java
• Experience in Curam
• Experience in PL/SQL (Oracle)
• Experience in T-SQL (MS SQL Server)
• Experience in Oracle Forms or Reports 10g and up
• Experience in Oracle SOA or BPM suite
• Experience in Oracle Portal Technologies (Oracle WebCenter)
• Experience in LINC (Unisys)
• Experience in PowerBuilder
• Experience in COBOL (Unisys, IBM)
• Experience in SAP
• Experience in PeopleSoft
• Experience in Cloud Native Technologies
• Experience in robotic processing automation using any of the following technologies: Automation Anywhere, Blue Prism, and UiPath (Studio and Orchestrator)
• Experience in MS Dynamics
• Experience in Web Services (XML/WSDL/SOAP/REST/XSLT)
• Experience in Python
• Experience in HTML (CSS, Javascript)
• Experience with the GC standards on Web Accessibility, Web Usability and Web Interoperability
• Experience in Mobile application development or frameworks
• Experience with software testing, including functional and/or non-functional, using various methodologies and tools (e.g., test planning and test case management, test environment and test data management, test automation (GUI and/or API), performance testing, security testing, system integration testing, etc.)
• Experience in Build automation
• Experience in Agile frameworks (Scrum, Lean, Kanban)
• Experience in automation of testing, builds, deploys, processes
• Experience in DevOps / Azure DevOps (previously known as TFS)
• Experience in Artificial Intelligence

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Willingness and ability to work overtime as needed, sometimes on short notice.

Conditions of employment

SECURITY CLEARANCE: Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity


Reference checks may be sought.

An interview may be administered.

A written examination may be administered.

No informal discussions will be held.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

You must provide proof of your education credentials.

Applicants must submit their applications on-line.

Assessment is planned to occur on an ongoing basis. Failure to attend assessments as scheduled may result in the rejection of your candidacy.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.

TRAVEL RELATED TO THE SELECTION OR APPOINTMENT PROCESS: Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

Persons are entitled to participate in the appointment process in the official language of their choice.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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