GC Jobs

IT Analyst, Software Solutions or IT Analyst, Infrastructure Operations

Reference number: CSD22J-016249-001834
Selection process number: 2021-CSD-EA-NHQ-0195924
Employment and Social Development Canada - Innovation, Information and Technology Branch
Various locations
Acting, Assignment, Deployment, Indeterminate, Secondment, Term
$75,129 to $91,953

For further information on the organization, please visit Employment and Social Development Canada

Closing date: 10 March 2023 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Update: COVID-19 vaccination requirement suspended.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.


Employment and Social Development Canada (ESDC) is one of the largest departments in the Government of Canada, with over 27,000 people from coast to coast. You could work in a forward thinking, transformative service delivery Department that includes Service Canada, and the Labour Program, which continuously strives on innovation and supporting Canadians. ESDC has been recognized as one of Canada's Top 100 Employers (2021), Canada's Top Family-Friendly Employers (2021) and National Capital Region's Top Employers (2021).

Your new ideas and fresh perspective can make a difference in the services provided to Canadians. Being one of the largest departments in the Government of Canada, we offer many opportunities to be challenged, to develop and to make an impact! We value our employees by creating a healthy work environment, by encouraging work-life balance and by supporting ongoing development, training and promotional opportunities for our employees.

Innovation, Information and Technology Branch (IITB) is a national organization, with a wide variety of work that can be performed regardless of geographic location. IITB's Hub locations outside of the National Capital Region are located in: St-John's, Dartmouth, Charlottetown, Bathurst, Fredericton, Miramichi, Moncton, Boucherville, Jonquière, Laval, Montréal, Shawinigan, Belleville, Chatham, Cornwall, London, Toronto, Mississauga, Windsor, Vaughan, Winnipeg, Regina, Edmonton, Calgary and Vancouver. Part-time or full-time telework and virtual work arrangements are available but are subject to management approval. Furthermore, some positions may require working from an IITB office.

The Policy on COVID-19 Vaccination for the Core Public Administration (CPA) Including the Royal Canadian Mounted Police will be suspended as of June 20, 2022. Federal employees of the CPA will no longer be required to be vaccinated as a condition of employment. This follows a review of the current public health situation, notably the evolution of the virus and vaccination rates in Canada.

NOTE: As a result of the COVID-19 pandemic, most IITB employees are teleworking for the foreseeable future. These temporary work arrangements are determined on a case by-case basis dependent on operational requirements of the position at the time of hiring. As the situation with the pandemic evolves, there might be changes to the available work arrangements.

Intent of the process

A pool of partially or fully qualified candidates may be established through this process to staff identical or similar positions at Employment and Social Development Canada with various tenures, various linguistic requirements, various security requirements, various conditions of employment and for various locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

1) Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2) Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3) At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency


STREAM 1: IT Analyst, Software Solutions AND STREAM 2: IT Analyst, Infrastructure Operations
EX1 - Significant* experience in IT programming solution.

* Significant refers to a minimum of 18 months combined programming experience in two (2) or more of the following within the last five (5) years. (Note 1: You must provide concrete examples and relevant timelines)

Experience in:
• Web Services and XML
• Notepad++
• Git
• Subversion
• Ant / Unix Shell Scripts
• JIRA / Confluence
• Jenkins
• AIX / Linux / Windows
• Oracle Fusion Middleware
• Oracle Database
• Application Programming Interfaces (API)
• Java
• JavaScript and /or framework based on JavaScript
• Python
• Mobile application development or frameworks
• Agile frameworks (Scrum, Lean, Kanban)

STREAM 2 (ONLY): IT Analyst, Infrastructure Operations
EX2: Significant* experience in providing advice, recommendations and technical support to various stakeholders concerning the resolution of various IT problems.

* Significant refers to a minimum of 18 months combined experience within the last five (5) years. (Note 1: You must provide concrete examples and relevant timelines)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative, level BBB / BBB
English Essential
French Essential
English or French Essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

K1 - Application Development/Support and maintenance

A1 - Planning and organizing
A2 - Analytical thinking
A3 - Communicate effectively in writing
A4 - Communicate effectively orally
A5 - Continuous Learning

PS1 - Integrity and Respect
PS2 - Teamwork
PS3 - Initiative
PS4 - Adaptability
PS5 - Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Willingness and ability to work overtime as needed, sometimes on short notice.

Conditions of employment

SECURITY CLEARANCE: Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Application process

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below.

Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

By answering online screening questions, it is your responsibility, as a candidate, to provide CONCRETE AND DETAILED EXAMPLES to clearly demonstrate how you meet the education and experience requirements listed in the Other Qualifications sections, as well as the competencies (text questions).

Candidates must clearly explain in detail in their answers to the screening questions how they meet each required education and experience criterion including the asset qualifications. The answers must include where and how you obtained the required education and experience, as well as the period(s) in which you performed those duties. Please note that stating the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation.

Candidates must provide concrete examples that clearly illustrates how they meet each one of them. Each answer must be different from one another (NO COPY PASTE) and must address the specific question. During the application or assessment process both cheating and plagiarism are considered forms of misconduct and are not permitted. Any person found cheating, including those who help others to cheat, may be subject to removal from the staffing process.

Only the information provided in the answers to the questions will be used for screening purposes. Candidates will not be solicited for incomplete or possible missing information. Resumes will only be used as a secondary source to validate the education and/or experience described in the answers to the screening questions. Failure to provide the above information as instructed in the requested format will result in candidates’ applications being rejected.

You may save your application as a draft and return to it at a later date. Your application must be completed and submitted in order to be considered. Partially completed applications, or those in draft cannot be considered. You can make modifications to your submitted application at any time, but once your application has been selected for screening, you will no longer be able to make modifications and your submission will be considered final.


A variety of assessment tools may be used in the assessment of candidates, such as: written test, practical test, situational exercise, oral interview, simulation, presentation, role play, work samples, performance appraisals, reference checks, and/or assessment board member personal/direct knowledge of candidates’ qualifications. Some assessment tools may be administered electronically, others, in-person.

Please note that asset qualifications, obtained results, top-down and/or random selection may be used to identify which applications will be given further consideration.

Candidates must meet the essential qualifications to be appointed to a position. The essential qualifications that are listed in the statement of merit criteria are mandatory. Applicants may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Pass marks will be established for each qualification. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. A cut-off score or a top-down approach may be used at any step if there is a sufficient number of candidates to meet immediate and anticipated staffing needs.

Travel status - Travel costs

Please note you will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

Proof of education

Proof of your education credentials will be requested during the assessment phase of this process.

Candidates with foreign education credentials are required to provide proof of Canadian equivalency.
Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

If you studied abroad, you must have your certificates and / or diplomas assessed against Canadian education standards. This will allow you to provide proof that your foreign credentials are comparable to Canadian standards when applying for a job in the public service. This recognizes diplomas obtained abroad that are considered comparable to Canadian standards through a recognized credential assessment service.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.

Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.


Acknowledgment of receipt of applications will not be sent.

PLEASE NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes. It is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.

Official languages- Bilingual positions

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language for each of the following: a) correspondence, b) written exam, and c) interview.

To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation results (proof will be required).

Candidates are asked to identify which they are interested in being assessed for on their application. Bilingual candidates will be asked to undergo the PSC Second Language Evaluation (SLE) exam or provide valid SLE results with their application. To obtain a copy of SLE results, candidates may make a request at the following web-site:

For more information on SLE, visit the following web-site:

Other information

An assignment, secondment or an acting appointment is a temporary resourcing option.
The approval of your substantive supervisor will be required before an offer can be made.

What do you need to know about diversity and accommodation?

Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.If you are selected for further consideration, please advise the person who will contact you of any accommodations you may require during the selection process.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Date modified: