GC Jobs

Visitor Services Attendant II

Reference number: CAP24J-011557-000379
Selection process number: 2024-CAP-ECO-GBINP-Term-008
Parks Canada - Georgian Bay Islands National Park
Midland (Ontario)
GS-MPS-04
Seasonal, Specified Period (0.34 fte)
$26.86 to $29.20 per hour (Under review)

For further information on the organization, please visit Parks Canada

Closing date: 4 March 2024 - 23:59, Pacific Time

Who can apply: Open to persons residing within a 100km radius of Honey Harbour, Ontario.

The distance between your residence or your employment location and the position location will be determined using data provided by the Natural Resources Canada, Geomatics Canada's website. For information on how to use this website, please visit: http://jobs-emplois.gc.ca/centres/rd-ry-eng

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

The work locations of a Visitor Services Attendant include Cedar Spring campground and/or outlying docks and campgrounds on Beausoleil Island. The work duties of a Visitor Services Attendant vary in the positions available. We are looking for an enthusiastic team member to work primarily in the Cedar Spring Visitor Centre who will: provide information and direction to day and overnight park visitors, check-in campers and boaters, handle cash and/or Point of Sales system. Visitor Services Attendants also perform routine cleaning of facilities (washrooms and pit privies, emptying garbage and recycling bins) and conduct facility rounds to ensure visitor compliance to park regulations. Positions may require the operation of a Parks Canada vessel to perform work duties.

Work environment

Georgian Bay Islands National Park is located in the heart of Ontario cottage country at the southern gateway to the world’s largest freshwater archipelago, the 30,000 islands. Within an easy drive to a huge potential market, this water access park offers stimulating opportunities and interesting challenges in ensuring visitors have access to a wide array of amazing island experiences.

Intent of the process

This process may be used to create a pool of qualified candidates to staff similar position(s) with various tenures, security levels and/or language requirements or in different locations.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

Experience
• Experience in interacting with the public in a reception/orientation capacity.
• Experience in meeting public needs, resolving complaints, and finding solutions in a customer service atmosphere.
• Experience in handling cash and operating point of sales.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge:
• Knowledge of visitor services, programs, and visitor services operations at Georgian Bay Islands National Park

Abilities:
• Communication – Ability to communicate effectively orally
• Teamwork – Ability to work safely and respectfully in a team environment
• Initiative – Dealing with situations and issues proactively, seizing opportunities that arise, leading by example, working with relatively low supervision
• Problem Solving – Ability to identify problems, communicating them and affectively finding solutions

Personal Suitability:
• Makes things happen
• Exercises sound judgment
• Personally connects with people
• Takes responsibility

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
• Possession of a Pleasure Craft Operating Card, MEDA3, and/or SVOP boating licence
• Experience boating and operating a powered vessel on Georgian Bay

Operational Requirements:
The position will require the incumbent to:
• Stand for extended periods (50-75% of the day)
• Be exposed to variable weather conditions when moving between facilities and working outdoors
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements
• Wear a Parks Canada uniform and abide uniform policy
• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays
• Willingness to obtain and maintain First Aid and Cardiopulmonary Resuscitation (CPR) certification, Occupational Health and Safety Training, Workplace Hazardous Material Information System training and Quality Visitor Experience Training
• Willingness to obtain MEDA3 and SVOP vessel operating certifications
• Travel for work and/or training purposes

Conditions of employment

Reliability Status security clearance - • Obtain and maintain Reliability Status security clearance.

• Possession of a valid class G Driver’s Licence.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Indigenous peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.


HOW TO APPLY

You must apply online.

1. ONLINE SCREENING QUESTIONS
All candidates must clearly demonstrate in the online screening questions how they meet the education and experience factors listed in both the essential and asset qualifications listed.

2. RESUMES
Resumes will be used as a secondary source to validate the experience described in the screening questions and/ or email - as appropriate.

3. REFERENCES
Three (3) references are required, including one from a recent* supervisor.
Recent* is defined as within the past two years.

4. CURRENT POSITION (FOR Government of Canada Employees) (if applicable)
Please identify clearly your substantive group and level and your employment status on your resume and/or application and/or email.

Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Provide concrete examples of WHEN, WHERE & HOW.

Failure to clearly demonstrate how you meet the Education and Experience factors may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information.

Candidates will be asked to provide proof of their education credentials at a later date.

ASSESSMENT
∙ An interview will be administered
∙ A written assessment may be administered
∙ Reference checks will be sought

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

ADDITIONAL INFORMATION

PLEASE NOTE: Our intention is to communicate with candidates via e-mail for competition purposes.
Please provide a valid e-mail address. It is the candidate's responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

The essential qualifications that are listed in the poster are mandatory. A pass mark will be established for each.

Successful candidate(s) must meet and maintain the conditions of Employment throughout their employment.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Jason Graham, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Only those selected for further consideration will be contacted.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Human Resources, Eastern and Central Ontario Field Unit
hrecofu-rhuecofu@pc.gc.ca
Date modified:
2024-04-15