GC Jobs

Conflict Management Practitioner

Reference number: DND23J-100095-000014
Selection process number: 23-DND-EA-NAST-510475
National Defence - Chief, Professional Conduct and Culture
Cold Lake (Alberta), Edmonton (Alberta), Esquimalt (British Columbia), Winnipeg (Manitoba), Gagetown (New Brunswick), Greenwood (Nova Scotia), Halifax (Nova Scotia), Borden (Ontario), Kingston (Ontario), Ottawa (Ontario), Petawawa (Ontario), Toronto (Ontario), Trenton (Ontario), Bagotville (Québec), Montréal Island (Québec), Saint-Jean-sur-Richelieu (Québec), Valcartier (Québec)
$96,235 to $104,044

We invite you to watch this short video (2.5 minutes) to learn more about how to submit your job application online: Cracking the Code

Closing date: 25 September 2023 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

📢 How does this work?

✅ Step 1: Read the entire advertisement. Want to join our team? Let us know you’re interested! Click “Apply Online”

✅ Step 2: Tell us about yourself! Attach your resume and answer the screening questions in the online application.
• Please provide complete and thorough details of your education and experience;
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each experience element, as applications will be screened only on the information provided;
• Failure to provide sufficient information may result in your application being screened out of the process.

✅ Step 3: We will carefully review all your qualifications. If your talent matches one of our immediate or upcoming opportunities, we may contact you for further information or assessment.

Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying to which employment equity group(s) you belong. In order to self-declare, please ensure to indicate this by checking off the appropriate box within the online application as part of the Employment Equity section.


↪ Provides subject matter expertise, advice and recommendations to clients on conflict
management policies, standards, practices and guidelines.

↪ Provides Alternate Dispute Resolution (ADR) intervention services to individuals and/or groups presenting issues of limited complexity; facilitates opportunities for clients wishing to use an interest-based approach to address work-place conflict issues; and provides follow-on support and guidance to prevent or manage existing or potential conflicts.

↪ Develops and delivers Alternative Dispute Resolution (ADR) information and awareness sessions, or briefings for general audiences. Promotes understanding and access to all services offered by the organization; contributes to the development of communication and promotion tools and training.

↪ Plans and delivers conflict management training; advises on, develops and delivers customized
workshops based on client needs.

↪ Coaches supervisors, managers, and personnel on conflict management skills, and on the use of related dispute resolution tools and processes.

↪ Participates in committees and work groups/projects with a conflict management component.

**Due to the sensitive nature of this helping profession, candidates must understand that there will at times be exposure to cases involving discrimination, sexual misconduct, and suicidality. Ongoing self-care and peer support is essential.

Work environment

Who are the Chief, Professional Conduct and Culture (CPCC) ?

The Chief, Professional Conduct and Culture (CPCC) promotes and supports professional conduct and an inclusive culture across the Defence Team. Their mandate is to establish an enduring capability to continuously align Defence culture to ensure professional conduct meets the standards expected of the profession of arms and the Defence Team.

The Chief, Professional Conduct and Culture (CPCC) was established to align the Department of National Defense (DND) and Canadian Armed Forces (CAF) culture and professional conduct with the fundamental values the departments strive to uphold. As an employee of CPCC, you will be a part of a team embarking on a mission to lead a fundamental transformation in the way systemic misconduct is understood and addressed in the department. The values we ascribe to as an organization must be aligned with how we live those values.

What do we offer?

🍁 At DND we foster a work environment where employees have opportunities to grow, learn, progress in their careers and have job satisfaction over the long-term. You’ll enjoy:

✅ A career among a dynamic and dedicated team
✅ Opportunities for advancement
✅ A diverse, respectful and inclusive work environment
✅ A total benefits package including a competitive salary, health and dental insurance plans, pension plan and a variety of leave entitlements

As per the TBS common hybrid work model for the Federal Public Service, there is an in-person requirement of at least 2 days per week in the office. Locations will vary across Canada depending on the position.

Intent of the process

The intent of this process is to fill immediate and future vacancies in locations across Canada.

A pool of partially or essentially qualified candidates may be established through this process and may be used to staff identical or similar positions at the Department of National Defence.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


EX1. Experience leading Alternative Dispute Resolution (ADR) processes as a third-party neutral (including a minimum of five (5) mediations)
EX2. Experience delivering training and presentations in a professional or personal capacity in a group setting

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, French Essential, Bilingual Imperative BBB/BBB, CBC/CBC

Information on language requirements


EDU1: Completion of a degree from a recognized post-secondary institution with acceptable specialization in conflict management, human resources management, or another field relevant to the position


EDU2: A minimum of one hundred (100) hours of acceptable training in conflict management which must include forty (40) hours of mediation training


An acceptable* combination of education, training and experience

*Acceptable combination of education, training and experience is defined as:
↪ A secondary school diploma, and
↪ One hundred and eighty (180) hours of training in conflict management, which must include forty (40) hours of mediation training, and
↪ A minimum of ten (10) mediations as the lead mediator

Degree equivalency


C1. Demonstrating integrity and respect
C2. Thinking things through
C3. Showing initiative and being action-oriented
C4. Communication


A1. Ability to work under pressure and manage competing priorities
A2. Ability to effectively apply Alternative Dispute Resolution (ADR) skills
A3. Ability to effectively deliver training

The following may be applied / assessed at a later date (may be needed for the job)


AC1. Certificate in Conflict Coaching
AC2. Certificate in Group Processes
AC3. Certificate in Adult Education


AEX1. Experience providing conflict coaching and group processes
AEX2. Experience conducting restorative practices
AEX3. Experience providing support, or interventions to vulnerable populations (ex. Trauma)
AEX4. Experience working in a mixed military and civilian environment


The Department of National Defence is committed to providing an environment where justice, fairness and the elimination of barriers helps build a skilled, diverse and representative workforce reflective of Canada. We welcome diversity in all its forms, promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply. Please note that preference for hiring will first be given to candidates who are members of the above mentioned designated groups.

Information on employment equity

In support of Strong, Secure, Engaged (SSE) initiative #24, consideration may be given to the spouses or common-law partners of CAF members.


OR1. Willing to work overtime or accept alternative hours (including evenings and weekends) on occasion
OR2. Willing and able to travel and work at various sites

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

✅ Our organization will only accept on-line applications for this opportunity. Please click “Apply online” to submit your application. Should you have a disability or an exceptional circumstance that requires an alternative application method, please contact us for guidance. If there are limitations or special circumstances preventing you from submitting your application via the PSRS online portal, you must contact us and receive approval to apply via an alternate means prior to the closing date.

✅ Persons are entitled to participate in the appointment process in the official language of their choice.

✅ Depending on the position being staffed:
↪ Additional qualifications, operational requirements and/or conditions of employment may be required
↪ Varying degrees of breadth and depth of experience may be deemed essential
↪ Asset qualifications may be invoked as essential qualifications
↪ You may be contacted and asked to submit information or be further assessed

✅ A variety of assessment tools may be used. This may include application screening, interviews, role play scenarios, written assessments, reference checks, board knowledge, interactions with internal staff during the process, etc.
↪ Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

✅ Appointment decisions may be based on one or more of the following criteria:
↪ Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team;
↪ Matching of the individual's experience or qualifications to the specific duties of the position being staffed;
↪ Depth, breadth, type of work-specific experience;
↪ Level/degree of one or more competencies/qualifications;
↪ Organizational Needs.

✅ Applicants who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users.

✅ The term “Aboriginal” is used within this job advertisement as it relates to the Employment Equity Act and other legislative frameworks. The term “Indigenous” is used where possible, in alignment with the United Nations Declaration on the Rights of Indigenous Peoples.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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