Visitor Services Team Leader II

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We will only accept on-line applications received via the jobs.gc.ca site.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information (including the job questionnaire and a complete statement of qualifications) that are only available when applying on-line.




To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.



We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation : https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page/how-to-request-assessment-accommodation.html

Employees at the same group and level or equivalent and with the same employment tenure may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Duties

- Staffing and training of seasonal and student employees
- Supervision of the team of heritage presenters
- Scheduling
- Management of the gift shop
- Support for the management of service operations and visitor activities, etc.

Work environment

OBADJIWAN–FORT-TÉMISCAMINGUE NATIONAL HISTORIC SITE (Duhamel-Ouest)

This national historic site is a former trading post, an enchanted forest, a beach along an immense lake, 6,000 years of Indigenous presence and two centuries of rivalry for control of the fur trade. Above all, it is a magnificent work environment located near Ville-Marie in Abitibi–Témiscamingue.

Intent of the process

This process could also be used to create a pool of qualified candidates to staff similar positions with different employee statuses, security levels or linguistic profiles, in these same locations or elsewhere in the country.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Degree from a recognized university or college with specialization in administration, recreation, tourism, or another relevant discipline, or an acceptable combination of education, training and experience in a field related to the duties of the position.

Degree equivalency

- Experience in delivering cultural and/or natural heritage

- Experience in training and supervising staff and managing financial resources

- Experience in collaborating and communicating with stakeholders

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (--B/--B)

Information on language requirements

* KNOWLEDGE *
- Knowledge of human and financial resource management techniques and practices

* ABILITIES *
- Ability to address situations and issues proactively.
- Ability to determine what needs to be done to achieve objectives and ensure optimal use of resources to do so.
- Ability to mobilize staff and create a positive work environment.
- Ability to understand visitors’ needs and expectations and provide programs, activities and services to meet them.
- Ability to listen to others, communicate effectively and encourage open dialogue.

* PERSONNAL SUITABILITIES *
- Judgement
- Responsibility
- Teamwork
- Adaptability
- Autonomy

The following may be applied / assessed at a later date (may be needed for the job)

* ASSET *
- Knowledge of current trends in tourism and visitor experience

* OPERATIONAL REQUIREMENTS *
- Agree to wear the Parks Canada uniform as required.
- Be willing to work irregular hours, overtime, weekends, statutory holidays and provincial/territorial holidays, as required.
- Be willing to be exposed to variable weather conditions while travelling between facilities and to work outdoors.
- Deal with the stress of meeting visitors’ varied and unpredictable requests and requirements.

Conditions of employment

Reliability Status security clearance

- Possess and maintain a valid class 5 driver’s licence

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Each person is entitled to participate in the appointment process in the official language of their choice.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

For tips to navigate the application process step by step, refer to the following short video: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Conseils à l’intention des candidats:

Veuillez fournir des renseignements complets et détaillés sur vos études et votre expérience.
Ne présumez pas que le jury de présélection connaît déjà vos antécédents, vos qualifications ou votre expérience professionnelle. Vous devez être précis et fournir des exemples/ détails concrets pour chacun des critères relatifs à l’expérience, étant donné que la présélection sera fondée sur l’information qui figure dans votre demande.
Tous les renseignements nécessaires doivent être fournis, faute de quoi votre candidature pourrait être rejetée.

We thank in advance all those who apply. Only the persons selected for further consideration will be contacted.

Travel costs for individuals who are not Federal Public Servants will not be covered.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some (essential or other) qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information