GC Jobs

Administrative/Clerical positions CR04- Come join IRB's registry team!

Reference number: IRB23J-072695-000047
Selection process number: 23-IRB-EA-BD-09-157034
Immigration and Refugee Board of Canada - Operations and Regional Service Branch
Calgary (Alberta), Vancouver (British Columbia), Ottawa (Ontario), Toronto (Ontario), Montréal Island (Québec)
$50,821 to $54,857

For further information on the organization, please visit Immigration and Refugee Board of Canada

Closing date: 17 May 2023 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

As the Immigration and Refugee Board of Canada is committed to conducting inclusive and barrier-free staffing processes, if you have a functional limitation or a disability that may impact your performance at any steps of the process, such as when submitting your application online, completing an exam or a written exercise and/or participating in an interview, you may request an accommodation.

Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed, and to allow candidates to fully demonstrate their abilities.

Should you be invited to participate in an exam, a written exercise, or an interview, you will receive an e-mail including additional information on the assessment format so that you can determine if you may require an accommodation.

All information received will be kept confidential.

If you require accommodation, support in completing and submitting your application, or if you are unable to apply online, please make your request as soon as possible to the address listed below under Contact information prior to the closing date of this employment opportunity.

For more information on the “Assessment accommodation” process, please refer to the hyperlink mentioned above.

Expedited process - Stay tuned to our communications.

If you possess Public Service Commission second language evaluation results, you are required to submit a copy of your results to the email address identified in the Contact information of the poster by the closing date.

Proof of education credential(s) is required. If candidates were educated outside of Canada, they must have their certificates and/or diplomas assessed against Canadian educational standards. The Canadian Information Centre for International Credentials assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

Proof Canadian Citizenship or Permanent Resident status will be required.

Education and Canadian Citizenship/Permanent Resident status MUST have been acquired at the time of application.


- Distribute and process correspondence
- Provide general administrative support services
- Data entry
- Assists with logistics of hearings
- Provide client reception services
- Provide operational support services to internal and external clients, in a quasi-judicial environment
- Sort and file documents according to established filing systems
- Work with physical (paper) and digital files

Work environment

Who we are...

The Immigration and Refugee Board of Canada (IRB) is Canada's largest independent administrative tribunal. It is responsible for making well-reasoned decisions on immigration and refugee matters, efficiently, fairly and in accordance with the law. The IRB decides, among other responsibilities, who needs refugee protection among the thousands of claimants who come to Canada annually.

We have an employee-focused culture and recognize the importance of continuous learning, professional development opportunities and work-life balance in a diverse and respectful workplace.

At IRB, we don’t just accept difference - we celebrate it!

We proudly, passionately, and actively strive to make IRB more reflective and inclusive of the society that we serve. The decisions we make today will reverberate in Canada for generations to come. We will only be able to deliver better, more accessible, and more inclusive public services by having an inclusive workforce with a diversity of experiences, perspectives and backgrounds that reflects Canada's now and in the future. We are committed to helping diverse talent thrive. Are you a member of one or more of the following groups: Indigenous Peoples, Black and other Racialized People, Persons with a disability, Women or LGBTQ2+? Are you looking for continuous opportunities for advancement and to make a difference? If you share our vision for a strong and inclusive Canada, come be a part of the IRB Team!

Intent of the process

Create a pool of qualified candidates that will be used to staff positions on a TEMPORARY (term) and PERMANENT (indeterminate) basis with various language requirements.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma

Degree equivalency

- Ability to communicate effectively in writing

- Client Service Orientation
- Dependability
- Attention to detail
- Reasoning

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications

AEX1. Experience in providing administrative services.
AEX2. Experience in working in the Federal Government
AEX3. Experience at the Immigration and Refugee Board of Canada (IRB).
AEX4. Experience in the service of Archives or mailroom

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- Montreal: BBB/BBB
- Ottawa: BBB/BBB / English Essential
- Toronto: BBB/BBB / English Essential
- Vancouver: BBB/BBB / English Essential
- Calgary: BBB/BBB / English Essential

If you will be required to complete three (3) tests (Reading Comprehension, Written Expression and Oral) to determine your second official language proficiency, you will receive an email from "irb.SLE-ELS.cisr@irb-cisr.gc.ca" inviting you to a test to evaluate your reading comprehension and written expression skills. Should you fail to respond to this email, you will be automatically excluded from the process. If you are successful in the first two tests, you will receive an email from "irb.Assessment-Evaluation.cisr@irb-cisr.gc.ca" to assess your oral proficiency. If you do not respond to this email, you will be automatically excluded from the process. In this context, we strongly suggest that you look in your mailbox regularly (including the Junk Mail folder).

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

The IRB would like its workforce to be reflective of the population it serves. As a result, preference may be given to candidates who are members of an Employment Equity group: Aboriginal persons, visible minorities, persons with disabilities. Therefore, we encourage candidates to indicate voluntarily on their application if they are a member of one of these groups.

Operational Requirements:

- Willingness and ability to work on a flexible schedule
- Willingness and ability to work overtime on short notice
- Willingness and availability to work onsite as required operationally

Conditions of employment

Reliability Status security clearance


Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Qualifications indicated on this advertisement may be assessed and/or validated throughout the selection process effective from the time you submit your application. This includes any correspondence (written or oral) with Human Resources and Management.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

Applicants will be required to provide proof of their education in the form of a diploma (i.e., an official transcript of the diploma or a copy of the diploma obtained) or equivalent (for more information, please see the Foreign Credential Validation against Canadian Standards link at https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/degree-equivalency.html ).

A third party digital recruitment platform may be used for portions of the assessment process.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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