GC Jobs

Visitor Services Attendant

Reference number: CAP19J-010737-000046
Selection process number: 2019-PKS-LLYK-RM-074
Parks Canada - Lake Louise, Yoho & Kootenay Field Unit – Visitor Experience
Lake Louise, AB, Radium Hot Springs, BC or Field, BC
$24.39 to $26.51 per hour

Experience Canada by joining the Parks Canada Agency! Parks Canada Web site

Closing date: 16 June 2021 - 23:59, Pacific Time

Who can apply: Persons who work or reside within a 500 km radius of Lake Louise, Alberta.

Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status, or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

We will only accept online applications received via the GC Jobs website.

Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications. Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter.

Applications will be screened for interviews, based on the “essential” education, language and experience criteria identified below. Following the interview process, successful candidates who are assessed as having met all the “essential” qualifications outlined below, will be placed in a qualified pool of candidates. Both “essential” and “additional” qualifications will be assessed through the interview process. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification during this interview process.

When a new work position becomes available, supervisors will then review the full assessments of the qualified candidate’s (looking at both “essential” and “additional” qualifications) to determine which qualified candidate is the “best fit” for a given position. Supervisors may undertake additional evaluation measures (interview, reference check etc) with a short-listed group of two or more individuals, to further refine their understanding of the best fit at that time.

Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications, may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Applications received on this inventory will be reviewed on the following dates:
February 10, 2020
March 9, 2020
January 15, 2021
February 22, 2021


Visitor services and revenue collection at entrance gateways, information/visitor centres, campgrounds, kiosks and on park, historic site or marine conservation area grounds to enhance the visitor experience.

Visitor Services Attendant positions are available in a several capacities and at various locations as detailed below. Right fit candidates are team and safety-minded; service oriented; self motivated problem solvers who like to work outdoors as much as indoors. Shifts include evenings, days, weekends and holiday weekends. Training is provided in
all tasks.

Campground Attendants prioritise safety in all aspect of their tasks as team members may work alone or in remote campgrounds along various travel corridors in the heart of the Canadian Rockies. Campground attendants are responsible for all campground services including but not limited to: greeting and orient visitors to campground services, collecting camping fees; informing campers of etiquette and safety regulations such as bear campsite programs, quiet hours; resolving camper complaints. Attendants are responsible for cleaning shower and washroom facilities, grounds keeping and performing minor maintenance; using small tools and machinery.
Areas are as follows:
• Radium Hot Springs, BC (Kootenay National Park)
• Lake Louise, AB (Banff National Park)
• Highway 93 North, (Saskatchewan Crossing, AB) Banff National Park
• Field, BC (Yoho National Park)

Work environment

Visitor Reception Centre Attendants: Visitor Reception Centres are the hub of any National Park. Attendants welcome and orient visitor to the National Parks of Canada. They will be familiar with parks regulations, recommend activities and excursions appropriate to visitors’ interests and abilities; interpret safety messages; consult on backcountry planning; resolve visitor dilemmas/complaints; collect revenue for a variety of different pass types, merchandise and other products available to visitors. Majority of visitor information services are performed indoors. Locations include:
• Radium Hot Springs, BC (Kootenay National Park)
• Lake Louise, AB (Banff National Park)
• Field, BC (Yoho National Park)

Lake Louise Shuttle Attendants work outdoors for the majority of their shifts at one of 3 key locations for the Lake Louise Shuttle service: Lake Louise lakeshore, Moraine Lake, and the Park and Ride. This service now carries 500,000 visitors annually to iconic locations where parking is not available in peak hours. Duties include assisting visitors with loading and unloading, safety and wayfinding briefs, data collection, answering questions and resolving issues. Location is Lake Louise exclusively.

Lake OHara Services: Lake O’Hara Attendants help orient visitors who have reservations to visit Lake O’Hara for the day or to camp overnight. They greet people at the bus and ensure everyone who visits the area is prepared. They look after the Lake O’Hara Campground and in doing so perform the duties of a campground attendant. They also perform office duties such as taking and modifying some reservations, answering questions, processing revenue and entering statistical data. They work both indoors and outdoors.
• Lake O’Hara and the Yoho National Park Visitor Centre, Field, B.C.

Entry Gate Attendants and Mobile Compliance Team are often the first encounter many visitors will have with a National Parks employee. They offer a friendly welcome for visitors in need of travel information, brochures and/or maps. Attendants are responsible for Selling Parks Canada entry passes, accurate cash and inventory handling. Locations include:
• David Thompson Entry Gate (Saskatchewan Crossing, 80km north of Lake Louise, AB)
• Niblock Entry Gate (2km North of Lake Louise)
• Lake Louise Village – Mobile Compliance Team
• Kootenay Entry Gate (Radium Hot Springs, BC)
• Yoho National Park (Near Field, BC)

Intent of the process

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of secondary school according to provincial standards or acceptable combination of education, training and experience.

Degree equivalency

• Experience providing information and service to the public, including complaint resolution;
• Experience in point of sale equipment operation, cash handling, and balancing daily sales;
• Experience in basic computer applications including word processing, web and spreadsheet programs;
• Experience in cleaning washrooms and facilities in a commercial setting.

• Knowledge of Parks Canada, its objectives and mandate;
• Knowledge of Banff, Yoho & Kootenay National Parks and surrounding areas;
• Knowledge of cash handling practices;
• Knowledge of safe cleaning practices.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential or Bilingual Imperative - Level (- - B/--B)
*Arrangements may be made for the administration of the Public Service Commission Second Language Evaluation (SLE) to test candidate’s bilingualism in their second language (French or English).

Information on language requirements

• Client & Team Focus: Providing service excellence to visitors and co-workers. For example, providing added value.
• Concern for Safety: Identifying hazards and potential hazards and taking action to ensure a safe environment. For example, making recommendations to improving workplace safety.
• Sound Decision Making: making decisions involving different levels of risk and ambiguity. For example, basing decisions on rules and policies.
• Interactive Communication: Listening to others and communicating articulately. For example, using open, two-way communication.
• Problem Solving: Identifying problems and solutions. For example, trouble-shooting and solving basic problems.

Personal Suitability:
• Makes things happen;
• Exercises sound judgement;
• Personally connects with people;
• Takes responsibility;
• Communicates effectively.

The following may be applied / assessed at a later date (may be needed for the job)

Additional Occupational Certification
• Willingness to obtain and maintain a valid First Aid Certificate.

Additional Abilities:
• Ability to work alone.

Operational Requirements:

• Willingness to wear a Parks Canada uniform and personal protective equipment;
• Willingness to work in variable weather conditions;
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.
• Medium physical effort to lift 50 lbs maximum with frequent lifting/carrying up to 25 lbs.

The position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged periods and/ or to clean facilities and grounds;
• Be exposed to variable weather conditions;
• Be exposed to noxious odours from car fumes, dust, cleaning products and wet conditions;
• Be exposed to potential for minor injury when performing cleaning and maintenance activities;
• Occasionally demonstrate tasks to others.

Conditions of employment

• Obtain and maintain Reliability Status;
• Possession and maintenance of a valid driver’s license OR possession & Maintenance of a valid Class 7 (Graduated Driver’s License) depending on operational requirements.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted

Travel cost for individuals who are not Federal Public Servants will not be covered.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Roxanne Lafontaine
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