GC Jobs

Visitor Services Team Leader II – Anticipatory

Reference number: CAP24J-023462-000023
Selection process number: 2024-PKS-LLYK-EA-009
Parks Canada - Lake Louise, Yoho & Kootenay Field Unit – Visitor Experience
Radium Hot Springs, BC or Field, BC or Lake Louise, AB

*Note: if not already residing in the area, the selected candidate will be required to relocate and will not be considered to be on travel status. Work locations are non-negotiable.
Seasonal Indeterminate, Term (temporary), Acting, Assignment-at-level. Positions are from April to October.
$67,539 to $72,767

Closing date: 19 February 2024 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

NOTE: if you are interested in this opportunity and have previously qualified on a PM02, Visitor Services Team Leader II selection process, please contact Kyla McDowell at kyla.mcdowell@pc.gc.ca.

📢 We will only accept on-line applications received via the jobs.gc.ca site.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

Failure to clearly demonstrate in the screening questions on how you meet the Education and Experience factors found on the Statement of Qualifications, may result in the rejection of your application.

Successful candidates who are hired from this process will not be considered to be on travel status, and will be expected to report for work in Radium Hot Springs, BC or Field, BC or Lake Louise, AB.


Plans, organizes, schedules, provides coaching/mentoring, and manages performance of team members. Delivers visitor services operations to provide park visitors with opportunities to discover, appreciate, learn about and enjoy the place and its natural and/or cultural resources, and understand their significance to Canada.

Work environment

Visitor Experience Operations in the Lake Louise, Yoho and Kootenay Field Unit operates in Yoho and Kootenay National Parks, Lake Louise area, Icefields Parkway, and portions of Banff National Park. Our services for visitors include: front country campgrounds, entry and mobile gates, information centers and facility cleaning. As a Team Leader you could lead one of our ten visitor experience operations units, supervising up to 20 team members.

We are looking for candidates that can work in fast-paced environments, problem solve under pressure, and lead a team to success! As a supervisor with Parks Canada you will make lasting relationships with co-workers and foster long lasting connections between visitors and our country’s natural and cultural heritage.

Top 10 reasons to work for Parks Canada:
✅ Job stability
⚖️ Work-life balance
📅 Paid vacation and leave
💰 Pension and retirement benefits
🩺Health and dental benefits
📚 Training and professional development
🏞️ Working in beautiful locations
📈 Transfer and promotion opportunities
🤝 Diverse and inclusive workplaces
🍁 Contribution to public service

Intent of the process

The results of this process are intended to create a qualified list to staff similar positions, temporary or permanent, that may arise at the Lake Louise, Yoho & Kootenay Field Unit, with full or part-time hours and various tenures, depending on the status of the selected candidate.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A minimum of 2 years post-secondary education or acceptable combination of education, training and experience relevant to the position.

Degree equivalency

• Experience in planning and/or providing services to the public.
• Experience in assessing and ensuring quality of services.
• Experience in giving instructions and/or delivering training.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Knowledge of scheduling, performance evaluation, recruitment and training processes.
• Knowledge of prevention guidelines and health and safety programs.

• Initiative - dealing with situations and issues proactively and persistently.
• Managing Resources - manages resources (time, financial, human, physical and information) to achieve planned goals.
• Leadership - assuming a leadership role in helping others achieve excellent results; leading and coordinating the work of multi-functional teams.

Personal Suitability
• Exercises sound judgment.
• Personally connects with people.
• Makes things happen.
• Takes responsibility.
• Communicates effectively.

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements.
• Supervise a team of up to 20 persons at various locations within a park.
• Wear a Parks Canada uniform and personal protective equipment.
• Work in variable weather conditions.
• Work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.

Conditions of employment

• Obtain and maintain Reliability Status security clearance.
• Possession of a valid class 5 driver’s license or equivalent.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Each person is entitled to participate in the appointment process in the official language of their choice.

For tips to navigate the application process step by step, refer to the following short video: https://www.youtube.com/watch?v=0GW7P3g9hhI.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Kyla McDowell - Visitor Services Team Leader IV - LLYK Field Unit
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