GC Jobs

Visitor Services Attendant

Reference number: CAP24J-061097-000040
Selection process number: 2024-CAP-SSM-EA-TERM-07
Sault Ste. Marie Canal National Historic Site - Parks Canada
Sault Ste. Marie (Ontario)
GS-MPS-04 - Term position from May to September 2024
$26.86 to $29.20 per hour

For further information on the organization, please visit Sault Ste. Marie Canal National Historic Site

Closing date: 11 February 2024 - 23:59, Pacific Time

Who can apply: Persons employed by Parks Canada Agency in the Northern Ontario Field Unit and people residing within 80km of Sault Ste. Marie who have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You must apply online.

All candidates must clearly demonstrate in the online screening questions how they meet the education and experience factors listed in both the essential and asset qualifications listed.

Resumes will be used as a secondary source to validate the experience described in the screening questions and/ or email - as appropriate.

Three (3) references are required

4. CURRENT POSITION (FOR Government of Canada Employees) (if applicable)
Please identify clearly your substantive group and level and your employment status on your resume and/or application and/or email.

Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Provide concrete examples of WHEN, WHERE & HOW.

Failure to clearly demonstrate how you meet the Education and Experience factors may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information.

Candidates will be asked to provide proof of their education credentials at a later date.


• Interacting with visitors to support a quality experience, providing information, direction and sales of goods and services;
• Addressing and resolving visitor concerns and complaints;
• Routine cleaning of facilities, emptying of garbage and recycling bins, sweeping, vacuuming and mopping;
• Lead of Visitor Centre and gift shop operations.

Work environment

Completed in 1895, the Sault Ste. Marie Canal formed the last link in an all-Canadian navigation system stretching from the St. Lawrence River to Lake Superior. Designed and built by Canadians, the canal incorporated several engineering innovations. It was the world's longest lock and the first to operate with electrical power. It was also novel in using an emergency swing dam to protect the lock in case of accident. Electricity was generated on site in the powerhouse. Closed in 1987 owing to a lock wall failure, the canal was equipped with a modern lock and opened for recreational use in 1998.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• A secondary school diploma or acceptable combination of education, training and experience in a field related to the position

Degree equivalency

• Experience in interacting with the public in a reception/orientation capacity
• Experience in maintenance of facilities
• Experience with Point-of-Sale systems and cash handling
• Experience working within a team

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Knowledge of Parks Canada and the Sault Ste. Marie Canal National Historic Site
• Knowledge of health and safety procedures/processes in the workplace

• Client Focus - providing service excellence to internal and/or external clients
• Concern for Safety - identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
• Initiative - dealing with situations/issues proactively and persistently, seizing opportunities that arise
• Interactive Communication- listening to others and communicating articulately, fostering open communication;
• Problem Solving- identifying problems and the solutions to them

• Exercises sound judgement
• Personally connects with people
• Communicates effectively
• Strives for excellence

Conditions of employment

• Obtain and maintain Reliability Status security clearance including fingerprints
• Possession and maintenance of a valid Class G driver’s license

This position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged periods
• Be exposed to variable weather conditions
• Occasionally demonstrate tasks to others
• Work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays, when required
• Wear a Parks Canada uniform as per the uniform policy and/or dress in period costume as per Parks Canada requirements

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Each person is entitled to participate in the appointment process in the official language of their choice.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Northern Ontario Field Unit - Human Resources
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