Interpretation Officer Coordinator II / Visitor Services Team Leader III

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Assessment accommodation

We will accept on-line applications received via the jobs.gc.ca site as well as emailed submissions to rhtsono-swnwthr@pc.gc.ca. Please ask via this email for an application package.

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For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

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Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

Duties

▶▶▶Stream 1: The Interpretation Officer/Coordinator II (PM-02) will be responsible for the supervision of the Heritage Presenter(s). They will also lead the development and delivery of interpretive programs with a focus on cultural programming, in-park school programming and community-based events like Pine Lake Picnic and Dark Sky Festival.

▶▶▶Stream 2: The Visitor Services Team Leader (PM-03) will be responsible for the supervision of the Visitor Services Attendant. They also plan, implement and coordinate visitor services operations. These operations include the Pine Lake Campground, rental cabins and group camp, as well as the visitor center operations, Parks Canada shop and equipment rentals.

Work environment

If you have a passion for nature, culture and history, thrive in a customer focused environment and are a natural leader with a love of delivering quality visitor services, apply today!

Make a connection with the community and visitors alike by planning, organizing and delivering Wood Buffalo National Park’s special events or visitor services.

While Fort Smith, NT and Wood Buffalo National Park are the primary work locations, the successful candidate may have opportunities to travel to Fort Chipewyan, AB where there is a Parks Canada office and within the community of Fort Smith.

Work in the park will include both day trips, and overnight trips, such as a backcountry camping program with Junior High School students.

Positions to be filled: 2

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

🎓EDUCATION
▶▶▶Stream 1: Interpretation Officer/Coordinator II (PM-02): An acceptable and relevant combination of education, training, experience or traditional knowledge relevant to the position OR 2 years of post-secondary education.

▶▶▶Stream 2: Visitor Services Team Leader III (PM-03): An acceptable and relevant combination of education, training, experience or traditional knowledge relevant to the position OR graduation from post-secondary studies.

Degree equivalency

📢EXPERIENCE
▶▶▶Stream 1: Interpretation Officer/Coordinator II (PM-02):
● Experience in the development of interpretive programs for a variety of audiences;
● Experience in presenting interpretive programs (examples: educational, cultural and/or natural history-based);
● Experience in supervising staff, volunteers and/or students;
● Experience in working with stakeholders and partners (i.e. committees, cooperating associations, teachers, school board, communities and Indigenous groups).

▶▶▶Stream 2: Visitor Services Team Leader III (PM-03):
● Experience in providing input for the planning, implementation or delivery of visitor services;
● Experience in assessing the effectiveness of services provided and recommending improvements;
● Experience in supervising staff, volunteers and/or students;
● Experience in working with stakeholders and partners (i.e. committees, cooperating associations, teachers, school board, communities and Indigenous groups).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

📌ASSET EXPERIENCE
▶▶▶Stream 2: Visitor Services Team Leader III (PM-03):
● Experience in collecting, controlling and handling cash

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

📌KNOWLEDGE
▶▶▶Stream 1: Interpretation Officer/Coordinator II (PM-02):
● Knowledge of the role of interpretation relevant to delivering Parks Canada’s mandate;
● Knowledge of methods of communications and interpretive styles such as storytelling, demonstration, theatre programs or guided walk;
● Knowledge of the history and culture of Indigenous Peoples associated with the duties of the position.
*Indigenous knowledge, including language and culture of the area, will be considered an asset.

▶▶▶Stream 2: Visitor Services Team Leader III (PM-03):
● Knowledge of customer service best practices and anticipated needs and how to evaluate services;
● Knowledge of human resources management processes and general administrative procedures.

📌ABILITIES
▶▶▶Stream 1: Interpretation Officer/Coordinator II (PM-02):
● Adaptability - Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups;
● Client Focus - Providing service excellence to internal and/or external clients;
● Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise;
● Partnering - Seeking and building alliances that further the organization's objectives;
● Teamwork - Working collaboratively with others to achieve organizational goals;
● Communication through Interpretation - Listening to others and communicating articulately to inform, influence and involve.

▶▶▶Stream 2: Visitor Services Team Leader III (PM-03):
● Client Focus - providing service excellence to internal and/or external clients;
● Initiative - dealing with situations and issues proactively and persistently, seizing opportunities that arise;
● Interactive Communication - listening to others and communicating articulately, fostering open communication;
● Problem Solving - identifying problems and the solutions to them;
● Team Leadership - assuming a leadership role in helping others achieve excellent results.

📌PERSONAL SUITABILITY
▶▶▶Both Streams:
● Makes things happen;
● Exercises sound judgment;
● Personally connects with others;
● Takes responsibility;
● Communicates effectively.

📌OPERATIONAL REQUIREMENTS
▶▶▶Stream 1: Interpretation Officer/Coordinator II (PM-02):
The position requires the incumbent to:
● Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
● Wear a Parks Canada uniform as per the uniform policy as per Parks Canada requirements;
● Work and/or travel in varied terrains, weather conditions, isolated locations and by various means of transportation;
● Stand/walk/hike for prolonged periods;
● Travel extensively (including overnight, off site).

▶▶▶Stream 2: Visitor Services Team Leader III (PM-03):
The position requires the incumbent to:
● Sit during extended periods (50-75% of the day);
● Be exposed to variable weather conditions when moving between facilities and working outdoors;
● Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements;
● Supervise staff directly;
● Work shift work, and/or evenings and/or weekends and/or statutory holidays and/or provincial/territorial holidays.

Conditions of employment

Reliability Status security clearance - Obtain and maintain Reliability Status security clearance.

📌CONDITIONS OF EMPLOYMENT
● Required to wear Parks Canada Agency uniform and personal protective equipment/clothing as needed;
● Possession of a valid class 5 driver’s license;
● Willingness to obtain a class 4 driver’s license.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Tips for applicants:

• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.

Travel costs for individuals who are not Federal Public Servants will not be covered.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information