GC Jobs

Anticipatory Visitor Services Attendant II

Reference number: CAP24J-011557-000377
Selection process number: 2023-CAP-ECO-TINP-RM-055
Parks Canada - Thousand Islands National Park
Mallorytown Landing (Ontario)
GS-MPS-04
Seasonal term
$26.86 to $29.20 per hour

For further information on the organization, please visit Parks Canada

Closing date: 19 February 2024 - 23:59, Pacific Time

Who can apply: Open to persons residing within a 75km radius of Mallorytown Landing, Ontario. The distance between your residence or your employment location and the position location will be determined using data provided by the Natural Resources Canada, Geomatics Canada's website. For information on how to use this website, please visit: http://jobs-emplois.gc.ca/centres/rd-ry-eng

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

Visitor Services Attendants are important front-facing team members. They should be prepared to orient visitors in a welcoming manner and to keep the park and its facilities in top condition. Their work includes:

• Greeting visitors in both official languages and providing information
• Verifying camping reservations
• Performing routine maintenance of park facilities such as cleaning and groundskeeping
• Ensuring rules and regulations are followed by performing visitor compliance.
• Working with a point-of-sale system; sell passes and merchandise
• Collecting revenue and process payments
• Assisting visitors with registration
• Operating vehicles and/or watercraft to access park facilities

Work environment

Located in the Thousand Islands region, the park sits in the corridor between Toronto, Montreal, and Ottawa. The park offers boating, camping, hiking, and day-use experiences on the mainland and island locations.

With many visitors stopping for a visit each day, this can be an energetic work environment. Members of our visitor experience team can anticipate frequent and varying interactions with the public. We have a team who is passionate about their role as ambassadors of Thousand Islands National Park and the region, helping visitors connect with nature.

Intent of the process

This process may be used to create a pool of qualified candidates to staff similar position (s) with various tenures, security levels and/or language requirements or in different locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

• Experience in interacting with the public in a reception/orientation capacity.
• Experience in meeting public needs by resolving complaints, and/or finding solutions in a customer service atmosphere.
• Experience in cleaning and maintenance of grounds and facilities
• Experience in cash handling

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative (--B/--B)

Information on language requirements

• Communication: ability to communicate effectively
• Teamwork: Ability to work safely and respectfully in a team environment
• Independent: ability to work with minimal supervision
• Initiative: Dealing with situations and issues proactively, seizing opportunities that arise, leading by example
• Problem Solving: Ability to identify problems, communicating them and affectively finding solutions

• Dependability
• Exercises sound judgment
• Personally connects with people
• Takes responsibility

The following may be applied / assessed at a later date (may be needed for the job)

• Possession of Pleasure Craft Operator Card
• First Aid and Cardiopulmonary Resuscitation (CPR) certification
• Knowledge of safe vessel operating practices and procedures
• Experience operating a powered vessel in a variety of weather and marine conditions. Please include any relevant certifications and/or training received
• Willingness to obtain MEDA3 and SVOP vessel operating certifications

• Stand for extended periods (50-100% of the day)
• Wear a Parks Canada uniform and/or PPE and abide uniform policy
• Perform certain physical tasks as per job requirements lifting and carrying up to 30lbs
• Willingness to work and/or travel in varied terrain, isolated locations, variable weather conditions
• Be exposed to fluctuating, unpredictable visitor demands and requirements
• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays
• Willingness to obtain and maintain Occupational Health and Safety and Workplace Hazardous Material Information System training
• Willingness to obtain and maintain Quality Visitor Experience Training

Conditions of employment

Reliability Status security clearance - Reliability Status security clearance - Obtain and maintain Reliability Status security clearance

Possession of a valid class G Driver’s Licence

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

HOW TO APPLY

PLEASE READ CAREFULLY – SCREENING OF APPLICATIONS:

1. Please note that it is not sufficient to only state that you meet the qualifications, or to provide a listing of current or past responsibilities.

2. Resumes will be used as a secondary source to validate the experience as described in the screening questions. Candidates who fail to demonstrate that they meet the ‘essential’ screening criteria (i.e., Essential Education and Essential Experience) will be screened out of the competition.

3. Candidates will not be solicited for incomplete or missing information.

4. OTHERS (if applicable): Please clearly identify your substantive group and level and your employment status on your resume and/or application form. All application material may be used to assess writing skills.

ASSESSMENT:

• A verbal interview will be administered.
• A written assignment or presentation may be requested
• Reference checks will be sought

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

If you require an accommodation at any stage of the process, please advise us as soon as possible.

Those selected for an interview should be prepared to provide the following information:
• Names of their references (2 supervisors, 1 subordinates)
• Proof of education credentials, in the form of a diploma or official transcript.

Please submit your completed application, including all the above-mentioned documentation. Failure to do so may result in your application being rejected.

Additional Information:

PLEASE NOTE: Our intention is to communicate with the candidates via e-mail for screening/assessment purposes (including issuing screening results, sending invitations for written tests and interviews).

Candidates who apply on this selection process must also include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users. It is the candidate’s responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

Successful candidates must meet and maintain the conditions of Employment throughout their employment.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or Education Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such a reappointment or hiring, to the end of the original period for which the TSM and educations allowance was paid. Please contact Jason Graham, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7931) in order to determine the impact of an appointment on their pensions benefits entitlements.

The Parks Canada Agency is established as a separate employer in the Federal Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with the paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse process. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities, and members of a visible minority group to self-identify in the cover letter.

Only those selected for further consideration will be contacted.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Larissa Rammeloo
hrecofu-rhuecofu@pc.gc.ca
519-596-1418
Date modified:
2024-04-15