GC Jobs

IT Analyst - Various Positions

Reference number: PEN24J-013988-000437
Selection process number: 2024-PEN-EA-NAT-187251


We regret to inform you that this job opportunity has been cancelled.

Restored in order to give all applicants the opportunity to save their applications in order to be able to apply to the staffing process 2024-PEN-IA-NHQ-187819 which will replace the current process.

Correctional Service Canada - Information Management Services
Drumheller (Alberta), Edmonton (Alberta), Grande Cache (Alberta), Maskwacis (Alberta), Red Deer (Alberta), Abbotsford (British Columbia), Agassiz (British Columbia), Mission (British Columbia), New Westminster (British Columbia), Vancouver Island - Other locations (British Columbia), Vancouver Region - Other locations (British Columbia), Stony Mountain (Manitoba), Winnipeg (Manitoba), Dorchester (New Brunswick), Moncton (New Brunswick), Renous (New Brunswick), St. John's (Newfoundland and Labrador), Dartmouth (Nova Scotia), Springhill (Nova Scotia), Truro (Nova Scotia), Campbellford (Ontario), Gravenhurst (Ontario), Kingston (Ontario), Kitchener (Ontario), Ottawa (Ontario), Toronto (Ontario), Eastern Ontario - Other locations (Ontario), Cowansville (Québec), Donnacona (Québec), Drummondville (Québec), Joliette (Québec), La Macaza (Québec), Laval (Québec), Port-Cartier (Québec), Sainte-Anne-des-Plaines (Québec), Sainte-Thérèse (Québec), Montréal - Other locations (Québec), Maple Creek (Saskatchewan), Prince Albert (Saskatchewan), Saskatoon (Saskatchewan)
IT-02 - STREAM 1:Software Solutions (Cloud Services & Application Services), STREAM 2: IT Security (Cyber and IT Security), STREAM 3: Service Support (Enterprise Client Services)
$75,129 to $91,953

For further information on the organization, please visit Correctional Service Canada

Closing date: 8 March 2024 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

***VERY IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that some or all of the asset qualifications could be used at the screening phase.

Work environment

The Correctional Service of Canada (CSC) believes in changing lives and protecting Canadians. Join our team to make a difference in your community! CSC has a wide variety of IT positions and work locations with unique challenges and opportunities.
The Correctional Service of Canada (CSC) is the federal government agency responsible for administering sentences of a term of two years or more, as imposed by the courts. CSC is responsible for managing institutions of various security levels and supervising offenders under conditional release in the community.
Our Mission:
The Correctional Service of Canada (CSC), as part of the criminal justice system and respecting the rule of law, contributes to public safety by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.
IMS' Mission is to provide CSC with the efficient and effective IM/IT services it requires to continually expand our capabilities to delivery improved business value.
IMS has a Hybrid work policy option where you can work a minimum of three (3) days in the office and two (2) days from home. In addition, certain exemptions permitting five (5) days a week working from home may be permitted for certain areas such as IT Software Solutions, IT Security and IT Cloud Solutions.

Intent of the process

The intent of this advertisement is to create a pool of partially or fully assessed candidates to fill current and future IT-02 vacancies at Correctional Service of Canada (CSC) .

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency


Recent* and significant** experience in the design, development, maintenance, and/or support of desktop applications and/or web-based multi-tier applications.

Recent* Experience conducting technical research or analysis on IM/IT issues and providing technical advice, guidance and/or recommendation to supervisors, clients, and stakeholders.


Experience in one or more Cyber and IT Security activities such as Vulnerability Assessments, Threat Risk Assessments, Security Assessment and Authorization, Cyber and/or IT Security Policy, training and awareness programs, Event Monitoring, IT Security Investigations, Incident Management, or IT Security Project Management.


Recent* and significant** experience supporting end-users via telephone, email or in person.

* Recent experience is defined as experience gained within the last five (5) years.
** Significant experience is defined as experience that was a core part of the applicant’s employment for a period of two (2) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)


Information Technology security certification such as Certified Information System Security Professional (CISSP).


Certification relevant to information technology such as: Information Technology Infrastructure Library (ITIL), A+, Networking +, Microsoft Certified Systems Engineer (MCSE).


Recent* experience in the analysis and evaluation of client requirements and developing solutions.

Recent* experience in the deployment, maintenance, and configuration of cloud-based resources to support applications.

Experience in the development and/or maintenance of desktop and/or web-based applications using any of the following technologies: Java, Angular Framework, C# using .NET, and Microsoft Dynamics.

Experience building applications on MEAN (Mongo, Express, Angular, Node) stack technologies.

Experience with software testing principles.

Experience using Azure DevOPS.

Experience in the development and/or maintenance of cloud-focused scripts using any of the following languages: Powershell, bash, Azure CLI, or Python.


Experience using Cloud Security tools e.g., Microsoft Sentinel.

Experience with security issues, processes and procedures related to Information Technology systems.


Recent* experience participating on multi-disciplinary teams or committees.

Recent* experience with the development and implementation of standard operating procedures and/or process documentation in an IT operational environment.

Experience in IT equipment lifecycle and asset management.

Experience in the use and/or Administration of IT Service Management tools such as Assyst, Remedy, etc.

Experience analyzing and presenting data using various Business Intelligence tools.

Experience managing and packaging software via Microsoft Endpoint Configuration Manager (MECM).

Experience managing Group Policy Objects (GPO).

Experience engineering an enterprise windows OS environment.

Experience using scripting languages such as PowerShell.

Experience performing access management using Active Directory.

Recent* and significant** experience in performing remote analysis and recommending or implementing corrective solutions.

Recent* experience supporting IT infrastructure.

Recent* and significant** experience providing hardware and software technical support to clients in an enterprise IT environment.

Experience working in a help desk or call-centre environment.

Experience supporting and troubleshooting networked Multi-Function Printers (MFP).

Experience using Microsoft System Center Configuration Manager (SCCM).

Experience supporting Public Key Infrastructure (PKI) (e.g. MyKey and/or GCKey).

Experience with supporting and configuring video conferencing.

Experience supporting and troubleshooting smartphones in an enterprise environment.

Experience working in a high security environment.

Experience working in a provincial or federal correctional environment.

* Recent experience is defined as experience gained within the last five (5) years.
** Significant experience is defined as experience that was a core part of the applicant’s employment for a period of two (2) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- English Essential
- French Essential
- English or French Essential
- Bilingual Imperative BBB/BBB

Information on language requirements


Knowledge of Software Development Lifecycle (SDLC)

Knowledge of IT security best practices, such as ITSG-33 standards.

Knowledge of Microsoft Windows 10 and Microsoft Office M365, internet and client/server environments, LAN software, TCP/IP, intranet environments.


Demonstrating integrity and respect
Thinking things through
Working effectively with others
Showing initiative and being action-oriented

Client Focus

The following may be applied / assessed at a later date (may be needed for the job)


Knowledge of cloud services and how those services are provided within Microsoft Azure and M365.


Knowledge of basic project management principles and practices.

Knowledge of correctional operations and policies.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Operational Requirements:

Willingness to work occasional, unexpected overtime including on-call, standby, call-back or after-hours work on short notice.

Willingness to travel/need to travel occasionally.

Valid driver’s license.

Conditions of employment

Various security profile (varies based on position being staffed)
- Reliability
- Enhanced Reliability
- Secret Clearance

Various work arrangement (varies based on position being staffed)

- Full time onsite

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We may assess the essential and asset qualifications using interviews, written tests (take home assignments or other), references or a combination of these or other assessment methods. Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to inform the assessment of the criteria identified on the Statement of Merit Criteria.

An assignment, secondment, or acting appointment requires approval of your supervisor.

Please identify clearly for which position(s) you are submitting an application.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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