Visitor Services Attendant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Note: Staff housing is not available.

The hiring organization will accept job applications in various formats.

Applicants are strongly encouraged to submit their application on-line to take advantage of the many benefits in using this electronic recruitment system. Some of these benefits are that:
- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
- Persons who are unable to apply on-line can: fax it to (250) 654-4044, or email it to CoastalBC.HR@pc.gc.ca

Duties

Imagine yourself spending your summers working primarily outdoors, traveling by boat throughout the southern Gulf Islands, assisting visitors at campgrounds and communicating national park conservation objectives to the public? If this sounds like your dream job, look no further – it could be your reality!

Gulf Islands National Park Reserve’s Visitor Services team is looking for individuals who are passionate about the outdoors, demonstrate a high degree of customer service, and are keen on educating visitors about the local natural and cultural history of one of Canada’s special places.

As a visitor services attendant, your work is focused on facilitating exceptional national park experiences by interacting with local and international visitors, selling camping permits and firewood, registering boaters at mooring buoys and docks, cleaning and maintaining campgrounds, as well as providing information about the park reserve in person, by phone, or electronically. Your daily schedule involves working closely with other team members as you travel to campgrounds and mooring locations throughout the national park reserve, the majority of which are in stunning and remote island locales. You are a valued member of a small team of dedicated staff, and you may provide occasional mentorship to student positions.

For more information about Gulf Islands National Park Reserve, including camping and boating information, visit our website http://www.pc.gc.ca/eng/pn-np/bc/gulf/index.aspx or click
https://www.facebook.com/GulfIslandsNPR to access our Facebook page.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process

Anticipatory Staffing - A Qualifying List will be established and may be used to fill similar positions of various tenures (seasonal, temporary, full-time, parttime) and various locations within Gulf Islands National Park Reserve and various language profiles (English Essential, Bilingual Imperative, --B\--B).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience in interacting with the public in a reception/orientation capacity.

Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions.

Experience handling cash and operating point of sales.

Experience maintaining/restocking supplies and equipment.

Experience in the maintenance of facilities

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience operating vessels in a marine environment

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential and;
Bilingual Imperative (--B/--B)

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge of Parks Canada operations and the natural and cultural history of Gulf Islands National Park Reserve.

Knowledge of services, programs, emergency plans, visitor services operations and fees of Gulf Islands National Park Reserve.

Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and register reservation.

General knowledge of visitor experience prevention guidelines.

Attention to Detail - Working in a conscientious, consistent and thorough manner (Recognizes obvious information).

Client Focus - Providing service excellence to internal and/or external client (Provides added value).

Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others (Makes recommendations to optimize a safe and healthy environment).

Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise (Addresses current issues).

Interactive Communication - Listening to others and communicating articulately, fostering open communication (Fosters two-way communication).

Problem Solving- Identifying problems and the solutions to them (Solves basic problems).

Exercises sound judgment.

Personally connects with people.

Communicates effectively.

Takes responsibility.

Strives for excellence.

Conditions of employment

Reliability Status security clearance - The position requires the incumbent to:

Possession and maintain a valid class 5 driver’s licence.

Make moderate physical effort to sit and/or stand for prolonged periods and/or to clean facilities/ grounds.

Be exposed to noxious odours from car and/or boat fumes; to dust, cleaning products and wet conditions.

Be exposed to variable weather conditions.

Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements.

Be exposed to minor injury when performing cleaning and maintenance activities.

Occasionally demonstrate tasks to others.

Wear a Parks Canada uniform and abide by uniform policy.

Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or
provincial/territorial holidays.

Work/ travel in varied terrain, marine and weather conditions throughout the GINPR work area and by various means of transportation.

Willingness to respond to urgent situations and emergencies (eg. Provide first aid, communicate with visitors and other staff during emergencies, report incidents to authorities).

Willingness to obtain and maintain valid First Aid and CPR certification (training provided).

Operate marine vessels and obtain successful certification in Small Vessel Operator Proficiency, Marine Emergency Duties A3, and ROCMC - Restricted Operator's Certificate - Maritime. (training provided).

Perform certain physical tasks as per job requirements (e.g. lifting up to 20 kg).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.

Interviews will be conducted – Written test(s) may be administered - Reference checks will be conducted.

The work description is available on request.

You will be required to show how you demonstrate the essential qualifications and additional qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume, cover letter, and/or in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiated examples. Information on your described skills, experience, etc. provided in a cover letter or screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact CoastalBC.HR@pc.gc.ca if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information