Visitor Services Attendant II - Grand-Pré National Historic Site
Selection process number: 2022-CAP-NNBFU-GP-T-023
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. In support of achieving a representative workforce, preference may be given to qualified candidates who self-identify as belonging to an employment equity group such as Indigenous peoples, persons with disabilities, LGBTQ2+ youth, minority Francophones, and members of racially minoritized groups and encourage applicants to self-identify in their application.
Work location: Grand-Pré / Wolfville, Nova Scotia
APPLICATIONS WILL ONLY BE ACCEPTED THROUGH THE PUBLIC SERVICE RESOURCING SYSTEM.
Please DO NOT send applications directly to firstname.lastname@example.org.
Please note: Housing is not provided.
Employees will be required to cover all travel expenses to and from the location of work.
Visitor Services – Visitor Information Centre / Entrance Gates / Camping- Welcome visitors in person or over the phone and give them information and directions regarding facilities, services, programs, events and regulations. Record, process and collect fees, issue permits, make reimbursements, sell and assign campsites where applicable. Work with a cash register, compile and record statistical data, fill out forms, sales reports and bank deposits, and use a computer system or point of sale and booking system.
Perform routine cleaning and maintenance of oTENTik and facilities, report supply deficiencies and maintenance requirements. Also may be requested to complete other related duties.
Grand-Pré National Historic Site, a powerful symbol of resilience, commemorates the deportation of the Acadians in 1755 and is a testament to the Acadian way of life between 1682 and 1755.
Located in the heart of a UNESCO World Heritage Site, these picturesque grounds offer a meaningful memorial, interpretive centre and manicured green space and Victorian Gardens—a place to celebrate regional heritage and to bring to life the triumphs and trials of the past.
Tour a landscape of weeping willows, flower bushes and orchard trees to view a statue of Evangeline, Longfellow’s famous heroine. Marvel at the vibrant stained glass of a Memorial Church. Sit inside the hull of a Deportation Ship and uncover, through a multimedia presentation, the depth of this tragic tale. Appreciate a reconstructed dyke and aboiteau and understand how the Acadians reclaimed the salt marshes. See history illuminated through unearthed artefacts. Gaze over the vast dykelands and contemplate this deep story. Connect with Grand-Pré – Canada’s most important tribute to Acadie.
Canada's national parks, national historic sites and national marine conservation areas offer opportunities to work, live and play in wonderful places and live the ultimate Canadian experience. Come and see what everybody from coast to coast to coast is talking about! http://www.pc.gc.ca/en/agence-agency/emplois-jobs
We offer a comprehensive benefits package and one of the best pension plans in the country. We also offer the opportunity to: play in the great outdoors on your free time; rediscover Canada through national protected areas, work for a well-respected federal organization; meet and work with new people, share and preserve Canada's cultural and natural history with people from around the world, be part of important work and research, and enjoy a rewarding job.
Intent of the process
This process is intended to fill existing vacancy(ies) and may be used to fill anticipated vacancy(ies) and/or used to create a pool of qualified candidates to staff similar positions with various tenures (Indeterminate, Acting, Assignment, Deployment, Secondment, Specified period, Seasonal), security levels or linguistic profiles.
Positions to be filled: Number to be determined
Information you must provide
A covering letter "Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter. You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected."
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Successful completion of secondary school education or Public Service Commission approved alternatives, or an acceptable combination of education, training and experience.
- Experience in interacting with the public in a reception/orientation capacity;
- Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions;
- Experience in handling cash and operating point of sales;
- Experience in cleaning and maintenance of facilities and maintaining/restocking supplies;
- **(Asset) Experience with information technology (computer, equipment, software).
The following will be applied / assessed at a later date (essential for the job)
Bilingual - Imperative (--B/--B)
Must be able to speak fluently English and French.
A Second Language Evaluation will be completed for your second official language.
Information on language requirements
Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.
For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills
- Knowledge of Parks Canada operations and the natural and cultural history of Grand-Pré National Historic Site;
- Knowledge of services, programs/activities, and visitor services operations and fees of Grand-Pré National Historic Site;
- General knowledge of visitor experience prevention guidelines.
The following may be applied / assessed at a later date (may be needed for the job)
ABILITIES AND SKILLS:
- Client Focus – Providing service excellence to internal and/or external client;
- Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others;
- Prevention – Understanding and applying prevention policies to detect violations of legislation, identify conditions and/ or persons responsible, and take appropriate action;
- Interactive Communication – Listening to others and communicating articulately, fostering open communication;
- Problem Solving– Identifying problems and the solutions to them.
- Shares our vision;
- Takes responsibility;
- Strives for excellence;
- Exercises sound judgment.
- Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/ territorial holidays;
- Willingness to work and/or travel in varied terrains, weather conditions, and by various means of transportation;
- Willingness to wear a Parks Canada uniform and prescribed protective equipment;
- Possession of a valid First Aid and CPR certification;
- Willingness to perform certain physical tasks as per job requirements (e.g. lifting up to 20 kg); Position requires moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds, bending, and stretching; lifting supplies, tools and equipment such as buckets; scrubbing and waxing floors; dusting and washing walls and windows; sweeping walkways and stairs; picking up litter and trash;
- Possession of a valid Driver's license.
Conditions of employment
CONDITIONS OF EMPLOYMENT:
- Reliability Status security clearance;
- Parks Canada prohibits smoking in the workplace.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Persons are entitled to be assessed in the official language of their choice.
1) Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.
2) Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
3) The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the Parks Canada representative in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
4) The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
5) In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
6) Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
7) Tips for applicants:
- Please provide complete and thorough details of your education and experience.
- Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
- Failure to provide sufficient information may result in your application being screened out of the competition.
8) Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact email@example.com if you are one of these individuals to find out how
this applies to your particular situation.
9) Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
10) Persons are entitled to participate in the appointment process in the official language of their choice.
11) We thank all those who apply. Only those selected for further consideration will be contacted
12) Travel cost for individuals who are not Federal Public Servants will not be covered.
13) We will only accept on-line applications received via the jobs.gc.ca site. All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.
- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line. To submit an application on-line, please select the button "Apply Online" below.
14) Persons who are unable to apply on-line must contact the person listed below prior to the closing date.
15) An assignment or an acting appointment is a temporary resourcing option. The approval of your substantive manager will be required before an offer can be made.
We thank all those who apply. Only those selected for further consideration will be contacted.
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