GC Jobs

Visitor Services Attendant - Kejimkujik National Park and National Historic Site - Inventory

Reference number: CAP23J-019343-000111
Selection process number: 2023-CAP-MNS-EA-TERM-61
Parks Canada - Mainland Nova Scotia Field Unit
Kejimkujik National Park of Canada (Nova Scotia), Maitland Bridge (Nova Scotia)
GS-MPS-04
Anticipatory/Seasonal/Term 0.34 FTE or 0.50 FTE
$26.86 to $29.20 per hour

Experience Canada by joining the Parks Canada Agency! Parks Canada Web site

Closing date: 31 October 2024 - 23:59, Pacific Time

Who can apply: All individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

We will accept applications received online via the Public Service Resourcing System (GC Jobs site), by email at rhugnec-mnsfuhr@pc.gc.ca or by mail to the attention of Visitor Services Team Lead at Kejimkujik National Park and National Historic Site, P.O. Box 236, Maitland Bridge, Nova Scotia, B0T 1B0.

Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

If at any point you are struggling with your application or have questions about what we are asking for, please reach out to the Human Resources team (rhugnec-mnsfuhr@pc.gc.ca) listed at the bottom of this poster.

Since the hiring committee may decide to view job applications at any time, it is best to submit your application as soon as possible.

Communication for this process will be sent via email. Applicants MUST check their email accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.

****We will be pulling a first round of candidates for the 2024 operational season on January 14, 2024. If you want to be considered for the 2024 season, apply by this date.****
▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲▲

Duties

Working as part of the Visitor Experience team, you will provide front line services to visitors. You will help promote special events and programs and assist in duties at visitor services facilities and day-use areas. Duties include but are not limited to:
- Greeting and orienting visitors; delivering reception, orientation, visitor safety, compliance, and interpretive messages. Collecting camping or entry fees and performing other miscellaneous duties.
- Providing small custodial duties. Responding to telephone inquiries.
- Performing end of day procedures with regards to revenue collection and deposit.
- Roving and promoting programs, events, and facilities.
- Delivering key messages (including prevention and safety messages) about the site in a positive way.

Work environment

We are currently seeking passionate and visitor-focused team members who will work with others to provide awesome opportunities to visitors at Kejimkujik National Park and National Historic Site. Join thousands of colleagues from across the country who do amazing things every day so that Canadians and visitors from other countries can discover the natural and cultural treasures protected and presented by Parks Canada.

If you have what it takes to make a strong connection between those visitors and Kejimkujik, please seize this opportunity and apply to join our team.

Parks Canada is a federal government agency responsible for the protection and presentation of outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process

Anticipatory/Seasonal/Term 0.34 FTE or 0.50 FTE

Part-time work can be considered.

This process is intended to fill existing vacancy(ies) and may be used to fill anticipated seasonal vacancy(ies) with the same work description.

This process is an inventory. We will be extracting the first round of applications for the 2024 operational season on January 14, 2024. If you want to work this upcoming season apply by this date or you may only be considered should we have staff shortages later in the season.

In support of achieving a diversified workforce, preference may be given to qualified candidates self-identifying as belonging to one of the Employment Equity groups: *Indigenous Peoples, Racialized Communities, and Persons with Disabilities. *We are using the terms “Indigenous peoples’’ and “Racialized communities” as they align with international usage and in this process, replace the legislative terms “Aboriginal peoples” and “Visible Minorities’’ that appear in the Employment Equity Act and the Employment Equity Regulations, as well as on the online application. The definitions have not changed.

Given that the positions are located in Nova Scotia, we encourage members of the African Nova Scotian and Mi’kmaq communities to apply and self-identify.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter "(500 words maximum) Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter. Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application. Normally, applicants will not be solicited for incomplete or possible missing information."

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
• A secondary school diploma (Grade 12) or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE
• Experience in interacting with the public in a reception/orientation capacity.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual - imperative --B/--B, English essential

Information on language requirements

KNOWLEDGE
• Knowledge of Parks Canada operations and the natural and cultural history of Kejimkujik National Park and National Historic Site.

ABILITIES AND SKILLS
• Client focused
• Concern for Safety and prevention
• Interactive communication
• Problem solving
• Teamwork

PERSONAL SUITABILITY
• Exercises sound judgment
• Reliability

The following may be applied / assessed at a later date (may be needed for the job)

ADDITONAL EXPERIENCE (non-essential)
• Experience operating point-of-sale system
• Experience in using an inventory or reservation facilities

OPERATIONAL REQUIREMENTS
• Requirement to work shift work, evenings, weekends, and/or statutory holidays and provincial/territorial holidays
• Requirement to wear a Parks Canada uniform
• Requirement to work in adverse weather conditions
• Requirement to complete mandatory training related to the job such as First Aid and Quality Visitor Experience
• May be exposed to potential hazards when performing tasks
• May be required to wear Personal Protective Equipment
• May be required to work overtime
• Ability to safely lift and carry materials and equipment

Conditions of employment

Reliability Status security clearance - A security status screening is undertaken by Parks Canada for candidates who are successful in the competition. Our Human Resources team (rhugnec-mnsfuhr@pc.gc.ca) is available to answer any questions applicants may have on this process and are able to make accommodations during this process if requested.

• Valid class 5 Nova Scotia Driver’s Licence or provincial equivalent

Other information

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Indigenous peoples, persons with disabilities and members of racialized communities to self-identify in their application.

Information on employment equity:
https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html

For tips to navigate the application process step by step, refer to the following site:
https://www.youtube.com/watch?v=0GW7P3g9hhI.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Katie Bowdridge, A/ Human Resources Advisor
rhugnec-mnsfuhr@pc.gc.ca
Date modified:
2024-05-09