GC Jobs

Visitor Services Attendant

Reference number: CAP24J-147795-000002
Selection process number: 2024-PCA-WA-TERM-EA-01
Parks Canada - Western Arctic Field Unit
Inuvik (Northwest Territories)
GS-MPS-04 - Visitor Services Attendant
Term, April 2024 to mid-January 2025 with possibility of extension
$26.86 to $29.20 per hour (plus the applicable Isolated Post Allowance **see OTHER INFORMATION - NOTES below)

Experience Canada by joining the Parks Canada Agency! Parks Canada Web site

Closing date: 14 February 2024 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

In the spirit of the Inuvialuit Final Agreement and the Sahtu Dene and Metis Comprehensive Land Claim Agreement, preference for this position will be given to the qualified beneficiaries of these agreements. We encourage applicants to self-identify.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We will only accept on-line applications received via the jobs.gc.ca site.

All job applications must therefore be submitted through the Public Service Resourcing System.

Following are some of the benefits associated with applying on-line.
- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

Duties

Do you enjoy working with the public and collaborating in a team driven environment? Are you confident in computer skills that include Microsoft, email and point of sale?

Parks Canada is looking to hire an outgoing and detail-oriented individual as our newest team member. As the Visitor Services Attendant you will be front line to the public, answering questions, making sales and aiding in visitor trip planning. The best part, the possibility of joining staff in the field for a trip to Imniarvik Base Camp in Ivvavik National Park!

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

This position is based in Inuvik; Canada’s largest community north of the Arctic Circle. A hub for the Western Arctic region, Inuvik offers unrivalled opportunities to experience Canada’s unique northern cultures and some of the world’s greatest natural landscapes. The warmth of the people makes it easy to feel at home in this modern, active town of approximately 3000 people, accessible by both road and jet service. A good work-life balance means time to participate in festivals, sports and clubs, or just explore countless lakes and rivers, boreal forest and tundra, the Beaufort Sea and Richardson Mountains. Inuvik has many of the services, facilities and activities found in larger communities in the south.

Intent of the process

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE:
EXP1 - Experience in interacting with the public in a reception/orientation capacity;
EXP2 - Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions;
EXP3 - Experience in handling cash and operating point of sales;
EXP4 - Experience in maintaining/restocking supplies and equipment.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
K1 - Knowledge of services, programs, visitor services operations and fees of Parks Canada;
K2 - Knowledge of cash handing practices and reservation taking;
K3 - General knowledge of visitor experience safety and prevention guidelines.

ABILITIES:
A1 - Client Focus – Providing service excellence to internal and/or external client;
A2 - Attention to Detail – Working in a conscientious, consistent and thorough manner;
A3 - Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise;
A4 - Problem Solving– Identifying problems and the solutions to them.

PERSONAL SUITABILITY:
PS1 - Exercises sound judgment;
PS2 - Personally connects with people;
PS3 - Communicates effectively;
PS4 - Takes responsibility.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
- Willingness to wear a Parks Canada uniform;
- Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.
- Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation.

Conditions of employment

CONDITIONS OF EMPLOYMENT:
- Obtain and maintain Reliability Status security clearance;
- Possession of a valid Class 5 drivers’ licence;
- As the position is located in an area classed as isolated and remote, a pre-employment medical examination of an individual and his/her dependants may be required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Inuvik, N.T.:

Isolated Post Allowances (as of 01/10/2023)
*Maximum Annual Isolated Post Amounts based on full time year-round employment

Employee: $27,360 Employee with Dependents: $41,216

Vacation Travel Assistance (as of 01/10/2023) (VTA is issued twice/year (April & October))

Employee: $2,325 Employee with Dependents: $2,325 / adult & $2,128 / child
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For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Written test(s) may be administered.

Interviews will be conducted.

Reference checks will be conducted.

Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Western Arctic Human Resources
rhugoa-wafuhr@pc.gc.ca
Date modified:
2024-04-15