Visitor Services Attendant II
Selection process number: 2022-CAP-CBC-PR-OC-015
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
On November 8th, 2021, the Parks Canada Agency announced the details of its vaccination requirement for all employees.
As per the Policy on COVID-19 Vaccination for Parks Canada Agency, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate, determinate (term), casual, as and when required, and student hiring (full-time, part-time and seasonal). Should you reach the point in the selection process where it is necessary to ensure terms and conditions of employment are met, the hiring manager or a human resources representative will contact you in order to complete a vaccination attestation form.
• Living accommodations are not provided.
• You will be required to cover all travel expenses to and from the location of work.
• Persons are entitled to participate in the appointment process in the official language of their choice.
We will only accept on-line applications received via the jobs.gc.ca site. Persons who are unable to apply on-line must contact email@example.com prior to the closing date.
To submit an application on-line, please select the button "Apply Online" below.
Day in the life:
Welcome to Pacific Rim National Park Reserve, where nature is at your back door! Experience the west coast of Vancouver Island in all its glory. We are currently seeking hardworking team members to join the Visitor Experience team in Pacific Rim National Park Reserve, and help visitors discover the natural treasures protected and presented by Parks Canada. Pacific Rim National Park Reserve receives over a million visitors every year!
If you are skilled at communicating articulately, fostering open communication, identifying problems and finding solutions, dealing with situations proactively and persistently and taking initiative, this job may be for you!
Working as a front-line staff you can expect a fast-paced work environment where you will enjoy the opportunity to share your passion for the protection of the environment with visitors. Present this amazing National Park Reserve to visitors by providing information and orientation on our programs, services, features, regulations, safety and wildlife messaging, and facilities to visitors whether it is in person, over the phone or electronically. Work to resolve visitors’ complaints or concerns and ensure compliance to our policies. In the Long Beach Unit, you will rotate between different facilities/campground and perform compliance rounds throughout the National Park Reserve. You will work both independently and as part of a team. You may also perform patrols on the beach along side Coastal Stewards, for instance, to enforce dog off leash regulation and to ensure public safety.
Part of your main duties will be to collect fees, issue permits and sell products in a fast-paced work environment. You will perform cash, credit and debit transactions, complete sales reports, stock inventory, maintain/clean facilities, compile information, create reports, complete forms, respond to emails, provide feedback, and record statistical data in Excel. You will use a reservation system, a point-of-sale system and a computer. You will also assist with troubleshooting and solving minor IT issues.
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.
Diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.
Intent of the process
The intent of this process is to staff seasonal and/or term full-time positions, both Bilingual and English essential, for the upcoming operational season - approximately May to October 2022.
A qualifying list will be established and may be used to fill similar positions of various tenures (indeterminate, seasonal, temporary, full-time, part-time) and various locations within the Parks Canada Agency.
Positions to be filled: Number to be determined
Information you must provide
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
A secondary school diploma OR PSC approved alternatives, OR an acceptable combination of education, training and/or experience or traditional knowledge relevant to the position.
• Experience in interacting with the public in a reception/orientation capacity in a fast-paced environment
• Experience in anticipating/meeting public needs and resolving complaints and anticipating/ detecting incidents and finding solutions
• Experience handling cash and operating a point of sales and/or reservation system and solving minor IT issues
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential positions and Bilingual Imperative positions ( - - B/ - - B)
• Knowledge of Parks Canada operations and the natural and cultural history of the three units within the Pacific Rim National Park Reserve (Long Beach Unit, West Coast Trail & Broken Group Islands) as well as the programs offered, and visitor safety messaging.
• Attention to Detail – Working in a conscientious, consistent and thorough manner (Recognizes obvious information)
• Client Focus – Providing service excellence to internal and/or external client (Provides added value) including third party stakeholders
• Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others (Makes recommendations to optimize a safe and healthy environment)
• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise (Addresses current issues)
• Problem Solving– Identifying problems and the solutions to them (Solves basic problems)
• Ability to operate a point of sale and/or reservation system and address minor IT issues
• Exercises sound judgment
• Personally connects with others
• Demonstrate Integrity
• Takes Responsibility
The following may be applied / assessed at a later date (may be needed for the job)
The following are not essential to the job, but would be an asset in carrying out the duties of the position. It may be used in screening, assessment or determining right fit for this selection process:
• Works collaboratively in a small team environment
• Supports diversity and inclusion in the workplace
• Knowledge of First Nations traditional territories within Pacific Rim National Park Reserve
Conditions of employment
• Reliability status security clearance - We will work with you to provide you the forms and information you need to complete this step.
• Possession of a valid class 5 Driver’s License
The position requires the incumbent to:
• Make moderate physical effort to sit and/or stand for prolonged periods and/or to clean facilities/grounds
• Be exposed to noxious odours from car fumes, to dust, cleaning products and wet conditions
• Be exposed to variable weather conditions
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements
• Be exposed to minor injury when performing cleaning and maintenance activities
• Occasionally demonstrate tasks to others
• Wear a Parks Canada uniform and abide by uniform policy
• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays at a variety of locations
• Work in a fast-paced work environment
• All Parks Canada Agency employees are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground of discrimination as defined under the Canadian Human Rights Act.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.
Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
Persons are entitled to participate in the appointment process in the official language of their choice.
Travel cost for individuals who are not Federal Public Servants will not be covered.
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.
We thank all those who apply. Only those selected for further consideration will be contacted.
|Human Resources, Coastal B.C. Field Unit|
- Date modified: