GC Jobs

Visitor Services Attendant - Inventory

Reference number: CAP23J-030583-000049
Selection process number: 2023-CAP-EINP-EA-INV-009
Parks Canada - Northern Prairies Field Unit
Elk Island National Park of Canada (Alberta)
GS-MPS-04
Term/and or Seasonal Indeterminate – Various Lengths of seasons
$26.86 to $29.20 per hour

For further information on the organization, please visit Parks Canada

Need help with your application? For tips to navigate the application process step by step, refer to the following site:

Closing date: 30 April 2024 - 23:59, Pacific Time

Who can apply: Open to persons residing within 1500 km radius of the City of Edmonton, Alberta who are entitled to work in Canada.

Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

★★ PLEASE NOTE: ★★
The first pull of applications for this inventory competition will be pulled on December 18, 2023.

Subsequent applications will be pulled if and when required. Management can decide to access applications at any point so please ensure you submit your application as soon as possible!
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Parks Canada is a champion of the Youth Employment and Skill Strategy (YESS), and is committed to helping youth, particularly those facing barriers to employment, build their work experience. In support of this initiative, preference may be given to qualified candidates who self-identify as a youth facing an employment barrier, including indigenous youth, visible minority youth, or youth with a disability.

Duties

Have you ever wanted to work at a national park for the summer? Do you have a passion for the outdoors? Do you enjoy working with the public? Are you someone that likes to work in a fast paced, team oriented, problem solving environment? If so, then this might be the job for you!

We are looking to hire outgoing, responsible, team focused Visitor Services Attendants to work at the Park Entry Gates, Campgrounds kiosks, and the Visitor Information Centre in Elk Island National Park.

Working as part of the Visitor Services Attendant team, you will be responsible to welcome visitors into the park and provide visitor services and revenue collection at the various locations. This includes providing comprehensive information to the visiting public on a wide variety of topics including but not limited to: entry fees and permits, camping, trails, outdoor recreation, points of interest, safety, and park regulations and policies.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process

The intent is to hire for positions starting May 2024.

A pool of qualified candidates may be established through this process to staff identical or similar positions within Parks Canada Agency, whose tenure could vary depending on the position being staffed.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
• A secondary school diploma or an acceptable combination of education, training and experience or traditional knowledge relevant to position.

Degree equivalency

EXPERIENCE:
• Experience in interacting with the public/customer in a reception/orientation capacity;
• Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential and /or Bilingual Imperative (/-/B -/-/B)

Information on language requirements

KNOWLEDGE:
• Knowledge of services, programs and guidelines in Elk Island National Park.

ABILITIES:
• Problem Solving – Identifying problems and the solutions to them;
• Client focus – Providing excellent service to internal and/or external client;
• Attention to detail – Working in a conscientious, consistent and thorough manner.

PERSONAL SUITABILITY:
• Exercises sound judgement;
• Takes responsibility;
• Communicates effectively;
• Strong team player (personally connects with others).

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFCATIONS: The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process.

KNOWLEDGE:
• Knowledge of the natural and cultural history of Elk Island National Park.

EXPERIENCE:
• Experience in handling cash, operating point of sales, sales reports and bank deposits.

ABILITIES:
• Ability to work well under pressure.

Conditions of employment

• Security Screening: Obtain and maintain Reliability Status Clearance throughout your employment with Parks Canada;
• Obtain and maintain valid class 5 driver’s license or equivalent;
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
• Willingness to perform duties in various locations.

OPERATIONAL REQUIREMENTS:
• Willingness to wear a Parks Canada uniform and prescribed protective equipment;
• Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation.

The position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged period and/or to clean facilities/grounds;
• Medium physical effort to lift 50 lbs maximum with frequent lifting/carrying up to 25 lbs;
• Be exposed to variable weather conditions;
• Work alone with little to no supervision;
• Occasionally demonstrate tasks to others;
• Wear a Parks Canada Uniform and abide by uniform policy;
• Have reliable transportation to get to and from workplace.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Christina Harris, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

Tips for Applicants:
• Please provide complete and thorough details of your experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Jana Cornoc, Visitor Services Team Leader III
jana.cornoc@pc.gc.ca
Date modified:
2024-04-15