GC Jobs

Customer Services Representative (Inventory)

Reference number: DND20J-011205-000630
Selection process number: 21-DND-EA-CFHQB-470946
National Defence - Canadian Forces Housing Agency (CFHA)
Cold Lake (Alberta), Edmonton (Alberta), Suffield (Alberta), Wainwright (Alberta), Comox (British Columbia), Victoria (British Columbia), Shilo (Manitoba), Winnipeg (Manitoba), Gagetown (New Brunswick), Happy Valley-Goose Bay (Newfoundland and Labrador), Yellowknife (Northwest Territories), Dartmouth (Nova Scotia), Greenwood (Nova Scotia), Borden (Ontario), Kingston (Ontario), North Bay (Ontario), Ottawa (Ontario), Petawawa (Ontario), Trenton (Ontario), Bagotville (Québec), Saint-Hubert (Québec), Valcartier (Québec), Moose Jaw (Saskatchewan)
$55,543 to $60,130

For further information on CFHA, please visit: CFHA Jobs

Closing date: 6 April 2023 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Your application in this inventory will be active for 90 days. A notice that your application is about to expire will be posted to the My Jobs menu of your account 20 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Only applications submitted online via the jobs.gc.ca site will be accepted. To submit an application online, please select the button "Apply Online" below.

Screening questions have been built into the application process. Answers provided to the screening questions will be used to assess both education and experience. You must answer the screening questions in addition to providing a resume. For experience qualifications, your answers must include concrete examples that demonstrate how the experience was obtained. The onus is on the candidate to provide sufficient information in their answers. Additional information will not be solicited from the candidate. The resume will be used to validate the information provided through the screening questions.

Random selection and/or the application of asset criteria may be used at any step of the process.

Please note that all written communication submitted may be used to evaluate the ability to communicate effectively in writing.

You must provide proof of your education credentials.

A written examination may be administered. An interview may be administered. Reference checks may be sought.


Administration and coordination of activities related to the allocation, maintenance and day to day management of DND residential properties under the portfolio of a Housing Services Centre, including the delivery of front line customer service.

Work environment

Working at the Canadian Forces Housing Agency (CFHA) will give you the chance to learn, excel and engage in meaningful work by providing housing services to Canadian Armed Forces members and their families. We are a team of 330 federal public servants who work hard to ensure that Canadian Armed Forces families have a good quality of life while living in Department of National Defence housing. We have close to 220 employees at our Housing Services Centres across Canada and 110 employees at our Head Office in Ottawa.

For information on the Canadian Forces Housing Agency, please visit: https://www.canada.ca/en/department-national-defence/services/benefits-military/military-housing/jobs-military-housing.html

Intent of the process

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• A secondary school diploma.

Degree equivalency

• Experience in providing customer services to clients, including obtaining and providing information, explanation or clarification.
• Experience in dealing with difficult situations.
• Experience in working in a high-volume client service environment with a diversified clientele.
• Experience using spreadsheets, word processing and email software in a work or school setting.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

• Preference may be given to candidates that have completed post-secondary programs in accounting, bookkeeping, office, clerical, or other relevant disciplines.

Degree equivalency

• There is a requirement to limit vacation between the months of May and September.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
-Bilingual Imperative BBB/BBB
-English Essential
-French Essential

Information on language requirements

• Ability to work under pressure in a front line service with constant interruptions.
• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.

• Client service orientation
• Effective Interpersonal Skills
• Initiative
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

• Experience relevant to the position being staffed.

• Knowledge relevant to the position being staffed.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

In support of Strong, Secure, Engaged (SSE) initiative #24, consideration may be given to the spouses or common-law partners of CAF members.

The Department of National Defence (DND) is committed to ensure we achieve representativeness, diversity and inclusion in all areas of our business. Therefore, we are taking deliberate and clear action towards building diversity and inclusion through our human resources practices. We encourage members of the following designated groups to apply and also to self-identify: women, members of visible minority groups, Aboriginal people and persons with disability. Preference may be given to candidates who are members of the above mentioned designated groups.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Applicants who meet the essential qualifications will have their application included in the inventory for this ongoing selection process. As positions become available, the applicants meeting the initial screening requirements identified by the hiring manager may be contacted and referred for consideration. Please ensure that your information is updated and remains current in your PSRS Applicant Account.

Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid email address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). Failure to respond in a prescribed timeframe may result in elimination from this process. Acknowledgment of receipt of applications will not be sent; we will only contact successful candidates.

Random selection, top down selection and/or the application of asset criteria may be used at any step of the process.

Persons are entitled to participate in the appointment process in the official language of their choice. You are asked to indicate your preferred official language in your application.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service. As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.


Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

CFHA Human Resources
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