GC Jobs

Junior Program Officer - Dental Predetermination Centre - Inventory

Reference number: DIS22J-024133-000630
Selection process number: 22-DIS-NCR-EA-430550
Indigenous Services Canada - First Nations Inuit Health Branch
Ottawa (Ontario)
$61,152 to $65,887

Closing date: 12 July 2024 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

NOTE - Due to the COVID-19 pandemic, our team is currently working remotely in the National Capital Region, though this may change in the future (return to the workplace). Our operational requirements require staff to come onsite (Jeanne Mance Building, Tunney's Pasture, Ottawa, Ontario) to pick up work.


What you will be doing?

This position will provide information, advice and guidance and respond to inquiries and issues from management, staff, clients, stakeholders, partners and the public; provide guidance to clients on the development of applications and submissions; interpret and explain NIHB Dental program services, regulations, policies, procedures and guidelines. Review and evaluate program applications and submissions and prepare documentation and approval. Consult with clients to obtain and exchange information and discuss requirements and anomalies.

Work environment

In the First Nations and Inuit Health Branch (FNIHB) of Indigenous Services Canada, we strive to provide access to quality health services, improve health outcomes, and support greater control of the health system for First Nations and Inuit. We are searching for a collaborative and strategic individual who enjoys working in a dynamic environment, with a strong focus on quality client service. By joining our Department, you will have the opportunity to provide direct support related to health services and community based programming. You will build and support strong working relationships with First Nations and Inuit communities, families, and individuals, with a focus on improving health outcomes and reducing health risks.

Intent of the process

This process aims to create and maintain an inventory of applications that may be used to fill various term or indeterminate appointment opportunities. A pool of qualified candidates may be established and may be used to fill similar positions, in various locations and tenures.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. Based on the hiring needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied during the assessment and/or selection of candidates.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


Graduation with a diploma or degree from a recognized post-secondary institution in Dental Hygiene OR a diploma in Dental assisting.

Degree equivalency


Experience in providing advice and frontline services to clients.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)


• Experience working in call centre.
• Experience working with Non-Insured Health Benefits.
• Experience using Adobe/Foxit.
• Experience working with First Nations, Inuit, or Métis.
• Significant* experience working in a clinical dental setting as a dental hygienist or as a chairside dental assistant or as a dental treatment coordinator in a dental office.
• Experience processing dental requests or claims.
• Experience providing analysis, review and the adjudication of claims with Non-Insured Health Benefits within the dental benefit section of Health Canada or Indigenous Service Canada.
• Experience in working with virtual call centre software such as Intermedia Contact Center.
• Experience in working with a claims processing system such as HICPS (Health Information & Claims Processing Services).

*Significant experience is defined as experience associated with working full time or a minimum of 21 hours per week in a dental clinical setting acquired over a period of approximately three (3) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, Bilingual Imperative BBB/BBB

Information on language requirements


Knowledge of the Non-Insured Health Benefits dental predetermination as it relates to policies and procedures.


• Client Service Orientation.
• Working effectively with others.
• Attention to detail.
• Demonstrating integrity and respect.
• Reliability.


• Ability to communicate effectively verbally.
• Ability to manage heavy workload, competing priorities and/or working under pressure to meet tight deadlines.
• Ability to respond to enquiries from dental providers and clients.
• Ability to analyze and review information submitted by dental providers.

The following may be applied / assessed at a later date (may be needed for the job)


Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration).


• Willing and able to work overtime with short notice.
• Willingness and ability to work flexible hours.

Conditions of employment

Reliability Status security clearance

• Will require candidates to consent to telephone monitoring.
• Will require candidates to work on a rotational schedule between of the hours of 7:00 a.m. and 6:00 p.m.
• Will require candidates to work in a call centre environment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

• All communications relating to this process, including email correspondence may be used in the assessment of qualifications.

• Communication for this process will be sent via email or via the Public Service Resourcing System (PSRS). It is the responsibility of the candidate to ensure accurate contact information is provided and updates as required. Candidates who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email).

• Candidates are required to submit their application by using the online system. If you are unable to apply online, please contact the email address indicated in the "Contact information" section below. Please provide an explanation as to why you are not applying on-line for consideration. (Note: You must state the Selection Process number in the Subject of enquiry.)

• You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

• Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at any stage in this selection process (i.e. screening and appointment stage).

• Various means of assessment may be used (for example: interview, written exam, reference checks, performance assessments, achievement record), depending on the needs of the hiring manager.

• Applicants are entitled to participate in the staffing process in the official language of their choice and are required to indicate their preferred official language in their application profile.

• Candidates are expected to make a reasonable effort to make themselves available for assessments as scheduled. Rescheduling will only permitted for accommodation measures or for other exceptional/extenuating circumstances, to be determined on a case-by-case basis.

• Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

◦ Why was my application automatically rejected when I submitted it?

In order to be placed in the inventory, you must meet the essential education qualification at the time you submit your application. If you receive a message "Application rejected at screening" immediately after submitting your application, you probably answered "No" to the screening question assessing the essential qualification of education. If you have incorrectly indicated "No" for this qualification, simply retrieve your application and update your answer to the screening question.

◦ What happens if my application expires?

Your application will be kept in the inventory for 90 days. A notice will be posted in the "My Job File" menu of your account 10 days before your application expires. If you do not take this into account, your application will be deactivated and it will no longer be considered for submissions from this inventory. In the event that your application expires during the effective period of this inventory, a notice will be posted in your account. If you wish to confirm your interest and reactivate your application, select the "Renewal of my application" link.

◦ I have a disability that does not allow me to apply online, who do I contact to help me with the submission of my job application?

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request accommodation. All information received in relation to accommodation will be kept confidential.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Shannon Steen ~ Human Resources Advisor
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