GC Jobs

Director General, Research and Access

Reference number: BAL22J-022744-000528
Selection process number: 22-BAL-EA-540
Library and Archives Canada - User Experience and Engagement Branch
Gatineau (Québec)
EX-02 - Position under review
$125,900 to $148,100 (Salary under review)

For further information on the organization, please visit Library and Archives Canada

Closing date: 29 May 2022 - 23:59, Pacific Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Update: ***IMPORTANT MODIFICATION – INFORMATION SESSION : Please note that the information session scheduled for May 24th 2022 at 2pm has to be moved from 4pm to 5pm due to logistical constraints. You can use the same link to join the session : https://tinyurl.com/2phy3d5r .Thank you for your understanding.***

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

INFORMATION SESSIONS : Curious about working at LAC? Wondering what a bilat is and how many you are going to have? What does it mean to be Canada's Library and Archive? Join us for a conversation about this job opportunity. Amy Buckland, Assistant Deputy Minister of Collections, and Jasmine Bouchard, Assistant Deputy Minister of User Experience and Engagement, will answer questions about current job postings during two (bilingual) sessions. Looking forward to meeting you!

Tuesday May 17 2022 from 12 PM to 1 PM (Eastern time): https://tinyurl.com/yvdd6rbe
Tuesday May 24 2022 from 2 PM to 3 PM (Eastern time): https://tinyurl.com/2phy3d5r
***IMPORTANT MODIFICATION – INFORMATION SESSION : Please note that the information session scheduled for May 24th 2022 at 2pm has to be moved from 4pm to 5pm due to logistical constraints. You can use the same link to join the session : https://tinyurl.com/2phy3d5r .Thank you for your understanding.***


The User Experience and Engagement Sector is comprised of three branches: Programs and Engagement; Research and Access; and Communications and Policy. The Director General of Research and Access leads the following components: Client Services, Online Experience, Regional Services and Digital Humanities. He or she provides visionary leadership in order to deliver programs and services that promote access to Canada's documentary heritage, and implements solutions aligned with the evolving role of memory institutions and the user needs.

More specifically, he or she leads the effective and efficient delivery of front-line services, such as research help, consultation and reprography of documents, as well as the development and maintenance of LAC’s online user experience, including the website and digital services. He or she maintains a network of regional partners, and leads service delivery in Vancouver, Winnipeg and Halifax. He or she provides assertive leadership in order to promote innovative uses of the collection through workshops, creation of digital humanities-inspired products, etc.

Intent of the process

The intent of this process is to staff the Director General, Research and Access within the User Experience and Engagement Sector on a permanent full-time basis. A pool of fully or partially qualified candidates may be established through this process at the EX-02 group and level.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


Graduation with a degree from a recognized post-secondary institution in a field of study related to the position to be field.

Degree equivalency

Tell us about you! We want to know who you are as a leader and how you would contribute to mobilizing a team. Be sure to include examples that demonstrate the breadth, depth and scope of your experience.


Significant experience* in leading the delivery of library or archive services, and ensuring their continuous improvement;

Experience in developing collaborations and partnerships, and in mobilizing stakeholders;

Experience in change management; and

Significant** experience in the management of human and financial resources***.

*Significant experience is defined as the depth, breadth and diversity of experience normallyacquired through performing a broad range of various and complex activities.

**Significant financial matters may include: full delegation and being responsible for financial planning, budget allocation, resource management, forecasting and reporting. / Complex human resources may include: supervision of staff; establishing vision, priorities, work plans or performance objectives; conducting performance assessments and providing feedback.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

If your application is retained for further consideration, we will contact you to meet us so we can get to know you, give you the opportunity to show us your competencies and determine if this opportunity is suitable for you.


Knowledge of current trends in the field of libraries and archives, as well as customer service.


Demonstration of the following key leadership competencies:

Create vision and strategy;

Mobilize people;

Uphold integrity and respect;

Collaborate with partners and stakeholders;

Promote innovation and guide change;

Achieve results.

The following may be applied / assessed at a later date (may be needed for the job)


Master's degree from a recognized post-secondary institution in a field of study related to the position to be filled.

LAC’s Employment Equity Plan includes objectives for correcting the under-representation of designated groups under the Employment Equity Act (visible minorities, Aboriginal peoples, persons with a disability, women) within certain occupational groups. In the context of this selection process, employment equity may be used as an organizational need to fill one or more positions by a qualified person who is a member of a designated group.
Accordingly, if you are a member of one of these designated groups and you wish to be considered for placement using the employment equity criterion, you must ensure you self-identify for this purpose at the time of application.

Degree equivalency

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Note to Applicants:
A deployment is the transfer of a person from one position to another that does not constitute a promotion. Please be advised that all appointments and deployments (except acting appointments) to and within the Executive (EX) Group within the core public administration that take place on or after April 1, 2020 are subject to the Agreement to be Deployed provision as a mandatory condition of employment. Further information on conditions of employment for executives can be found in the Directive on the Terms and Conditions of Employment for Executives.

A top-down screening approach may be undertaken. Applicants who meet the essential experience criteria may be ranked according to the depth and breadth of experience they possess. Only the top-ranking candidates could be invited to the assessment phase of the process.

Successful candidates must be available for interviews by the end of June 2022 . Details regarding the assessment approach will be communicated to candidates who are screened into the selection process.

Reference checks may be sought.

Successful candidates should be prepared to submit their two (2) most recent performance evaluation reports.

You must provide proof of your education credentials. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at: http://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

Communications relating to this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Failure to respond to communications may be construed as a withdrawal from this process.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service. As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Marie-Ève Bertrand, Team Leader, Operational Staffing
Date modified: