Visitor Services Attendant - EXTENSION OF CLOSING DATE

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

As part of Parks Canada's energetic Visitor Experience team in Dawson, you will deliver visitor services at Parks Canada's counter within the Dawson visitor information center and in various locations in the Klondike National Historic Sites.

You will be the face of Parks Canada - the first to greet and welcome visitors to our community and share the enthusiasm and passion for everything Dawson has to offer. You are responsible for point of sale transactions, public safety and delivering interpretive messages; and assisting in the operation of the sales outlet.

Work environment

The Yukon Field Unit is one of the most diverse field units across the country.

Geographically dispersed over 1200km across the Yukon, northern BC, and into Alaska, we offer a one-of-a-kind experience for visitors and staff. Our sites offer diverse and varied opportunities to explore Yukon’s beautiful landscape – from the glorious SS Klondike National Historic Site in Whitehorse, to the fabled Chilkoot Trail National Historic Site, to Canada’s largest ice field and extreme peaks in Kluane National Park and Reserve, extending to the colorful Klondike National Historic Sites in Dawson, to Vuntut National Park located above the Arctic Circle.

Our Field Unit staff are truly outstanding and remarkable; over 90% of them feel their job is a good fit with their skills and interests, understand how their job contributes to larger agency goals and objectives, and truly enjoy their work.

As a Field Unit, diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

We welcome you to be part of our fantastic team!

Intent of the process

Anticipatory process to staff various positions from May- September 2022.

Target Assessment dates: mid-January 2022.

This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or Public Service Commission approved alternatives or acceptable combination of education, training and experience relevant to position.

Degree equivalency

EXPERIENCE:
• Experience in interacting with the public in a reception/orientation capacity
• Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions
• Experience in handling cash and operating point of sales
• Experience in maintaining/restocking supplies and equipment
• Experience in the maintenance of facilities

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE:
• Knowledge of Parks Canada operations and the natural and cultural history of Klondike National Historic Sites
• Knowledge of services, programs, emergency plans, visitor services operations and fees of Klondike National Historic Sites
• Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and registered reservations
• Knowledge of principles of Truth and Reconciliation

ABILITIES:
• Attention to Detail – Working in a conscientious, consistent and thorough manner
• Client Focus – Providing service excellence to internal and/or external client
• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise
• Interactive Communication – Listening to others and communicating articulately, fostering open communication
• Problem Solving– Identifying problems and the solutions to them
• Adaptability - Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups
• Teamwork - Working collaboratively with others to achieve organizational goals.

PERSONAL SUITABILITY:
• Inclusiveness
• Personally connects with people
• Integrity and respect
• Communicates effectively (written and oral)
• Takes Responsibility
• Exercises sound judgment

The following may be applied / assessed at a later date (may be needed for the job)

The following additional qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening applications, during the interview or for determining right fit for this selection process. So, in your application, please describe if and how you meet any of the following criteria:

Additional Experience:
• Experience working with or within Indigenous communities;
• Experience in merchandise display

Additional Knowledge:
• Knowledge of historical, cultural, geological and geographical interpretation of Dawson

OPERATIONAL REQUIREMENTS:
This position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged periods and/or to clean
facilities/grounds
• Be exposed to variable weather conditions
• Be exposed to noxious odors from car fumes; to dust, cleaning products and wet conditions
• Be exposed to minor injury when performing cleaning and maintenance activities
• Occasionally demonstrate tasks to others
• Work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays.
• Wear a Parks Canada uniform as per the uniform policy and/or dress in period costume, as per Parks Canada requirements.

Conditions of employment

Reliability Status security clearance

• All Parks Canada Agency employees are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground of discrimination as defined under the Canadian Human Rights Act
• Possess and maintain a valid Yukon Class 5 driver’s license or equivalent
• Certified basic First Aid training

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your personal suitability and your ability to communicate in writing may be assessed throughout the process, including but not limited to your responses to the screening questions or your resumé.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

On November 8th, 2021, the Parks Canada Agency announced the details of its vaccination requirement for all employees.

As per the Policy on COVID-19 Vaccination for Parks Canada Agency, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate, determinate (term), casual, as and when required, and student hiring (full-time, part-time and seasonal). Should you reach the point in the selection process where it is necessary to ensure terms and conditions of employment are met, the hiring manager or a human resources representative will contact you in order to complete a vaccination attestation form.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information