GC Jobs

Visitor Experience Manager

Reference number: CAP24J-020938-000065
Selection process number: 2024-CAP-YU-CTSSK-EA-TERM-03
Parks Canada - Yukon Field Unit – SS Klondike and Chilkoot Trail National Historic Sites
Whitehorse (Yukon)
PM-04 - Visitor Experience Manager
2-year term
$79,076 to $85,449 (per year, plus applicable Isolated Post Allowance)

Closing date: 14 February 2024 - 23:59, Pacific Time

Who can apply: All individuals who have legal status to work in Canada.
Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

* In the spirit of the Yukon Umbrella Final Agreement, those who self-identify as Yukon First Nation beneficiaries will be prioritized in our hiring process.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

In support of achieving a representative workforce and our diversity, equity and inclusion goals, preferred consideration may be given to qualified candidates self-identifying as belonging to one of the equity seeking groups: Indigenous Peoples, racialized communities, persons with disabilities, 2SLGBTQIA+.

*In this selection process, we are using the terms “Indigenous peoples” and “Racialized communities” as they align with international usage and in this process, replace the legislative terms “Aboriginal peoples” and “Visible minorities” that appear in the Employment Equity Act and the Employment Equity Regulations. The definitions have not changed.

👉 Isolated Post Allowance: approximately $7,999/year to $10,805/year prorated to length of contract

👉 Vacation Travel Assistance: approximately $764/year prorated to length of contract per employee & eligible dependents, including spouse/common-law partner.


⭐ Are you a strong leader? Are you passionate about the rich history of Canadian places?
Do you want to be part of a dedicated team? ⭐
🙌🏾 If yes, this might be the position for you! 🙌

The job includes planning, coordination and managing the development and delivery of Visitor Experience programs, services and activities in Chilkoot Trail and S.S. Klondike national historic sites based in Whitehorse, YT. Visitor experience includes visitor facilities, visitor programs and visitor services, tourism relations, interpretation programs (personal and non-personal), pricing, promotion, product development and product marketing.

The position works closely with the site manager and manages a dedicated team of staff who are passionate about their work. The area of responsibility covers both sites and includes: visitor management and reception, relationships with Indigenous communities, business licence holders and other stakeholders, interpretation programs, product development, events and merchandise. This position supports field operations and visitor safety as needed.

This position works collaboratively to meet challenges and opportunities including: leading visitor experience projects/initiatives; formulating strategies to advance the visitor offer; collaborating with Yukon Field Unit, National Office and other Parks Canada colleagues on setting direction for visitor services and programming for the Chilkoot Trail and SS Klondike national historic sites and addressing emergent issues as they arise.

Work environment

The Yukon Field Unit is one of the most diverse field units across the country.

Geographically dispersed over 1200km across the Yukon, northern BC, and into Alaska, our sites offer diverse and varied opportunities for visitors and staff to explore Yukon’s beautiful landscape.

The S.S. Klondike National Historic Site and the Chilkoot Trail National Historic Site are among the family of national historic sites administered by Parks Canada. The S.S. Klondike was designated a national historic site to commemorate inland water transportation in the Yukon and is representative of all the vessels connecting the Yukon to the rest of the world. The Chilkoot Trail National Historic Site boasts a legendary human history as well as a spectacular natural beauty. Indigenous peoples used the Chilkoot Trail for generations as a travel and trade route between coast and interior, and in 1898, the Klondike Gold Rush made the trail world-famous when 30,000 stampeders struggled across it on their long journey to the Klondike goldfields. The Chilkoot Trail is commemorated as a national historic site because of the role it played in the mass movement of people to the Yukon during the Klondike Gold Rush.

Our Field Unit staff are truly outstanding and remarkable; over 90% of them feel their job is a good fit with their skills and interests, understand how their job contributes to larger agency goals and objectives, and truly enjoy their work.

As a Field Unit, diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

We welcome you to be part of our fantastic team!

Intent of the process

The intent of the process is to fill one temporary full-time position beginning March 2024 until March 2026 (2 year term).

This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a recognized post-secondary institution with a degree or diploma in a field relevant to the duties of the position OR an equivalent combination of education, training, experience and traditional knowledge.

Degree equivalency

• Experience managing financial and human resources.
• Experience in providing leadership to a multi-disciplinary team (i.e: establishing goals, priorities, direction, and/or mobilization).
• Experience in operational management in the field of tourism
• Experience establishing and maintaining relationships with internal and external stakeholders;
• Experience working collaboratively with Indigenous communities towards common goals and objectives, preferably in a land-use, recreation or tourism-based setting

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

The following additional qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening applications, during the interview or for determining right fit for this selection process. So, in your application, please describe if and how you meet any of the following criteria:

• Experience working in and delivering services to a northern and/or isolated community
• Managing projects in a diverse environment

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Ability to lead, motivate and develop a diverse team;
• Ability to work effectively with Indigenous communities and organizations on issues of mutual interest;
• Ability to strategically identify, develop and maintain effective relationships with stakeholders and partners;
• Ability to apply a diversity, equity, inclusion and accessibility lens to visitor experience offers and services including assets;
• Ability to assess, plan, implement, monitor and evaluate visitor programs that optimize resources, revenue and visitor satisfaction.

An effective leader in this role is a passionate agent for change and is someone who:
• Demonstrates integrity, respect and inclusion
• Takes initiative and makes things happen
• Exercises sound judgment
• Personally connects with people
• Takes Responsibility

The following may be applied / assessed at a later date (may be needed for the job)

This position requires the incumbent to:
• wear a Parks Canada uniform
• work from various locations, and travel when required, including overnight
• work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required
• work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation

Conditions of employment

Reliability Status security clearance

• Possess and maintain a valid Yukon Class 5 driver’s license or equivalent
• Must undergo and pass pre-placement and periodic medical checks (when position is located in an area classed as isolated and remote, a pre-employment medical examination of an individual and his/her dependants may be required)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your personal suitability and your ability to communicate in writing may be assessed throughout the process, including but not limited to your responses to the screening questions or your resumé.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Nirmolak Kang
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