Visitor Experience Students - Information Centre and Interpretation

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On November 8th, 2021, the Parks Canada Agency announced the details of its vaccination requirement for all employees.

As per the Policy on COVID-19 Vaccination for Parks Canada Agency, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate, determinate (term), casual, as and when required, and students.

The Jasper Field Unit is hiring students to deliver Interpretation and Visitor Information services to park visitors. If you apply to this selection process you are not applying to a specific job, but to two hiring streams within the Visitor Experience department: Interpretation and Visitor Information Services.

In your cover letter, tell us about yourself and why you are interested in working in Visitor Experience in Jasper National Park (JNP). Tell us what skills and experience you will bring to the team and what you would like to learn from working at JNP.

Please confirm you are registered as a student in a recognized institution (CEGEP, College, University, etc.).

Please also indicate whether or not you have experience in working in team environments. If you have experience in customer service and/or working directly with the public, in using computer programs including Microsoft Outlook, Word, Excel and in typing, please let us know. If you have experience in public speaking, delivering presentations and/or group facilitation, include it in your application. If you have experience or training in the performing arts, please also let us know.

Applicants must list these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities.

Duties

Stream 1: Interpretation
Students will attend park interpreter training sessions and be paired with experienced interpreters during daily tasks and duties. Park interpreters facilitate experiences for visitors that provide a deeper understanding of and meaningful connection to Parks Canada places. These experiences include a variety of formal presentations and informal conversations in diverse setting and environments both indoors and outdoors. Students will learn and practice the roles and responsibilities of a Wildlife Guardian delivering Human-Wildlife Coexistence messages to visitors. Students will also learn and practice the roles and responsibilities of many other forms of park interpretation.

Stream 2: Information Centre
Working in the information centre of JNP, Student duties include supporting the day to day operations of the information centre team, including; responding to visitor inquiries, sharing information and messaging about JNP, selling park passes and assisting visitors with activity planning, providing maps and brochures.

Students of both streams may be assigned special projects or learning opportunities to gain experience within the Parks Canada Agency while exploring topics of interest related to conservation, wildlife and human wildlife coexistence, aquatic invasive species, species at risk, park management, seasonal operations, and history.

Intent of the process

This process will be used to fill six student vacancies for the Spring and Summer of 2022 (May-September 2022).

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in the same or other parts of the country.

Positions to be filled: 6

Information you must provide

Your résumé.

A covering letter "500 words (maximum). Please read carefully what information must be provided in the covering letter. Instructions can be found under ‘Important Messages’."

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
• Successful completion of secondary school according to provincial standards or equivalent and currently registered as a full‑time or part-time post‑secondary student in an accredited academic program.

Degree equivalency

EXPERIENCE:
• Experience in paid or volunteer work that entailed direct contact and communication with the public.
• Experience working in a team environment.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

PERSONAL SUITABILITY:
• Personally connects with people
• Communicates effectively
• Demonstrates integrity
• Strives for excellence

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE:
• Experience using various computer programs including Microsoft Outlook, Power Point, Excel and Word;
• Experience and/or training in the performing arts.

Conditions of employment

Reliability Status security clearance - You are required to obtain and maintain this security level throughout this employment at Parks Canada Agency.

COVID-19 Vaccination Attestation - All Parks Canada Agency employees are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground of discrimination as defined under the Canadian Human Rights Act.

Other Conditions of Employment:
• You will be required to possess and maintain a valid Class 5 driver’s licence recognized by the province/territory applicable to this offer of employment.
• You will be required to work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays as scheduled by your delegated manager. Compensation will be as prescribed in the Terms and Conditions of Employment applicable to you.
• You must be willing to work and travel in a variety of terrains and weather conditions in the performance of the duties.
• You will be required to work in adverse weather conditions.
• You may be required to wear a uniform while performing your duties. In this case, Parks Canada will provide you with the uniforms you require in accordance with the Parks Canada Uniform Policy.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

Housing will not be provided.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information