GC Jobs

Visitor Experience Facilities Auditor (Anticipatory)

Reference number: CAP22J-023462-000011
Selection process number: 2021-PKS-LLYK-OC-RM-132
Parks Canada - Lake Louise, Yoho & Kootenay Field Unit - Visitor Experience
Lake Louise (Alberta), Radium Hot Springs (British Columbia), Yoho National Park of Canada (British Columbia)
Term/Acting/ Assignment-at-level
$65,747 to $70,841 (under review)

Closing date: 25 January 2022 - 23:59, Pacific Time

Who can apply: Applicants living within a 500km radius of Lake Louise, Radium Hot Springs, and Field will be considered. Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status, or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We will only accept online applications received via the GC Jobs website.

Applicants must clearly demonstrate how they meet the Education and Experience factors listed in the Essential Qualifications when responding to the questions in the on-line application, as well as in their cover letter. Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter.

Applications will be screened for interviews, based on the “essential” education, language and experience criteria identified below. Following the interview process, successful candidates who are assessed as having met all the “essential” qualifications outlined below, will be placed in a qualified pool of candidates. Both “essential” and “additional” qualifications will be assessed through the interview process. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification during this interview process.

When a new work position becomes available, supervisors will then review the full assessments of the qualified candidate’s (looking at both “essential” and “additional” qualifications) to determine which qualified candidate is the “best fit” for a given position. Supervisors may undertake additional evaluation measures (interview, reference check etc.) with a short-listed group of two or more individuals, to further refine their understanding of the best fit at that time.

Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications, may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information.

*Policy on COVID-19 Vaccination*

On November 8th, 2021, the Parks Canada Agency announced the details of its vaccination requirement for all employees.

As per the Policy on COVID-19 Vaccination for Parks Canada Agency, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate, determinate (term), casual, as and when required, and student hiring (full-time, part-time and seasonal). Should you reach the point in the selection process where it is necessary to ensure terms and conditions of employment are met, the hiring manager or a human resources representative will contact you in order to complete a vaccination attestation form.

Parks recognizes that the diversity of its employee population contributes to its strength and integrity. Preference may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, persons with a disability, and visible minorities.


The Visitor Experience Facilities Auditor (Visitor Experience Product Development Officer (VEPDO) III is part of a team of five, responsible for the development, coordination and evaluation of new and improved visitor experience products including services, facilities, recreational activities, trails, signs, publications, volunteer programs and special events.

The Facilities Auditor’s duties as part of the VEPDO team will be to deliver on these elements with a focus on auditing facilities, sites and services with the focus on assessing inclusivity and opportunities to make improvements for all people including those with a range of disabilities.

Work is a combination of duties carried out both in and out of an office environment. Duties include spending time at sites and facilities throughout the parks to conduct site visits and audits.

The successful candidate will:
• Provide visitor experience product and service development advice, guidance and support to facilitate meaningful experiences for visitors.
• Research and evaluate new and existing visitor experience products.
• Recommend products, services and facility enhancements.
• Prepare and present analyses, assessments and reports.
• Recommend and assist with communications products, including publications, signs and website content.
• Attend and organize meetings to collaborate with staff, partners and stakeholders both via e-mail and phone when in-person meetings are not logistically possible.

Work environment

Become a part of an inspiring team! Have you ever thought of establishing a career in one of Canada's most amazing places? Canada's national parks, national historic sites and national marine conservation areas offer opportunities to work and live in some of this country’s truly unique and iconic places.

We offer:
• Rewarding work opportunities in all corners of the country;
• Learning opportunities that promote individual and organizational excellence;
• An opportunity to experience our rich natural and cultural heritage first-hand;
• Employment with dedicated colleagues in a well-respected federal organization;
• An opportunity to connect with Canadians at their most valued natural and cultural treasures.

Intent of the process

This process will be used to create a list of qualified candidates to fill the Visitor Experience Facilities Auditor position temporarily or permanently.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from post-secondary studies (minimum of 2-year program) in marketing, tourism, recreation, leisure or museum studies, or other discipline relevant to the position or acceptable combination of education, training and experience.

Degree equivalency

• Experience in the development, coordination and evaluation of visitor experience opportunities (e.g. park facilities, recreational products and activities, accommodations, trails) with a focus on inclusivity and accessibility of facilities and services for people with a range of physical, mental, cognitive, learning and sensory disabilities;
• Experience in matching target market and audience needs and matching them to visitor experience opportunities with a focus on inclusivity and accessibility of facilities and services for people with a range of physical and mental challenges;
• Experience in collaborating with staff, partners and varied stakeholders in the context of improving universal access for visitor experiences;
• Experience in providing advice to managers and staff.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Knowledge of Parks Canada’s vision, mandate and corporate objectives, especially as they relate to visitor experience;
• Knowledge of current and emerging trends that relate to visitor experience opportunities;
• Knowledge of the principles, practices, and techniques associated with the analysis and evaluation of visitor experience opportunities with a focus on auditing accessibility and inclusion.

• Ability to assess target audiences’ needs and interests to support the planning and development of visitor experience programs and initiatives;
• Ability to communicate effectively both orally and in writing;
• Ability to analyse issues and opportunities and develop creative solutions;
• Ability to work with multi-functional teams.
• Ability to prioritize workload, multitask and meet deadlines.

Personal Suitability
• Takes responsibility;
• Connects with people;
• Exercises sound judgment.

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
• Willingness to travel regularly (training, workshops), including overnight, off site and/or weekends;
• Willingness to wear a Parks Canada uniform when required.

Conditions of employment

• Obtain and maintain Reliability Status security clearance;
• Maintenance of a valid Class 5 Driver’s License;
• All Parks Canada Agency employees are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground of discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact LLYK Human Resources (LLYK.HR@pc.gc.ca), if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Janet Klock, Project Coordinator, Lake Louise, Yoho & Kootenay Field Unit
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