GC Jobs

Senior Analyst, Business Analyst Senior Officer, Business Strategies

Reference number: CSD22J-014885-001119
Selection process number: 2022-CSD-EA-NHQ-0002580
Employment and Social Development Canada - Citizen Service Branch
Various locations
$85,476 to $92,412

Closing date: 2 February 2022 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

On October 6, 2021, the Government of Canada announced its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment. Accommodation requests will be assessed on a case-by-case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).


Presently, the official location (designated workplace*) of the positons to be staffed is Place du Centre, Gatineau in the National Capital Region (NCR). However, due to the COVID-19 pandemic, the Citizen Services Branch employees are required to work from home. When an eventual return to the workplace will be possible, there may be, at the manager’s discretion or based on operational requirements, a continued option or requirement to work from a different ESDC/Service Canada Office location or the employee’s residence. Therefore, individuals who believe they meet the listed essential qualifications of the position, regardless of where they live or work, are encouraged to apply.

* Designated workplace: location of work or business address where the employee would work if a telework, hoteling or remote working arrangement was not in place.


You will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).
When answering the screening questions, it is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples of tasks you have accomplished with significant details to explain the WHAT, WHEN, WHERE and HOW you acquired each qualification.

For each experience criteria, please provide the following information:
1- Name of the department or organization where the experience was acquired;
2- Title of the position occupied, group and level and the period(s) in which you performed the functions (M-Y to M-Y)
3- Specific details of tasks or projects demonstrating how the experience was acquired (Situation/Challenge, Tasks, Action and Result)

Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.

Intent of the process

A pool of qualified candidates will be established and may be used to staff similar position within Employment and Social Development Canada. Once a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


➲ Successful completion of two years of an acceptable post-secondary education program from a recognized educational institution in computer science, information technology, information management, business administration or another specialty relevant to the position(s) being staffed, OR an acceptable combination of education, training and experience*.

*For example, two years of Web-related experience on a continuing basis with a secondary school diploma.

Degree equivalency


➲ Experience in identifying and analyzing complex* problems and recommending solutions to management (manager level or equivalent and above);

➲ At least one year experience in identifying and analyzing business-related requirements of clients, partners or stakeholders;

➲ Experience in establishing and maintaining collaborative working relationships with clients, partners or stakeholders;

➲ Experience in preparing planning and briefing materials such as briefing notes, reports or business cases.

* Complex is defined as having a minimum of three of the following: multi-year, multi-stakeholder, sensitive issues, regional implications, multi-departmental.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative
Official Languages Proficiency

Bilingual imperative CBC / CBC
Bilingual imperative BBB / BBB

Information on language requirements


➲ Ability to analyze and provide advice;
➲ Ability to manage multiple projects and priorities;
➲ Ability to communicate effectively orally;
➲ Ability to communicate effectively in writing.

Personal suitability

➲ Judgment;
➲ Initiative;
➲ Teamwork;
➲ Client focus;
➲ Analytical thinking.

The following may be applied / assessed at a later date (may be needed for the job)



➲ ITIL certification;

➲ PMP certification or Prince 2 certification.


➲ Experience in project management;

➲ Experience in contract management;

➲ Experience writing Treasury Board Submissions;

➲ Experience writing Request for Proposal;

➲ Experience in coordinating and overseeing technical testing activities of publishing platforms;

➲ Experience in product management;

➲ Experience in vendor management;

➲ Experience in supervising employees and managing their employees’ performance;

➲ Experience in digital Analytics


Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.


➲ Willingness and ability to work overtime including weekends, sometimes on short-notice;
➲ Willingness and ability to carry a work phone.

Conditions of employment

➲ Enhanced reliability - Some positions may require secret security status;

➲ Must be fully vaccinated against COVID-19 and attest to their vaccination status or have a supported accommodation measure based on a medical contraindication, religion, or any other prohibited ground for discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will accept applications on-line only. To submit an application on-line, please click on the button "Apply online" below.

A variety of assessment tools may be used in the assessment of candidates, such as: online written test / situational exercise, performance appraisals, informal interview, reference checks, and/or assessment board member personal/direct knowledge of candidates’ qualifications. Some assessment tools may be administered electronically, others, in-person.

An assignment or acting appointment requires approval of your supervisor.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

Candidates who do not have Second Language Evaluation (SLE) results or whose SLE results have expired or will expire before the creation of the pool, may be required to be assessed for SLE at the beginning of the selection process. If required to do so, candidates must make themselves available on the scheduled testing date unless they have a valid reason which, if any, will be determined by the selection board, and may require a medical certificate/proof.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Candidates must meet all the essential criteria in order to be appointed. However, applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please note that asset qualifications, top-down and/or random selection may be used at any stage of the assessment process to identify which applications will be given further consideration.

We ask for your collaboration to ensure an efficient process but we will also try to provide some flexibility. We will not consider requests for rescheduling beyond the reasons we will outline to candidates. Candidates who do not respond to inquiries from the assessment committee by the required deadlines or fail to attend/complete the assessment without good reason may be eliminated from further consideration.

PLEASE NOTE: We will be contacting candidates via email including invitations for evaluations. Candidates are responsible for providing a valid email address that accepts email from unknown users (some email systems block these types of email). It is your responsibility to check both your jobs.gc.ca account and email account regularly to ensure that you do not miss any opportunities. Make sure to also check your junk mail folder. It is entirely your responsibility to inform us of any changes to your contact information.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Date modified: