GC Jobs

Inventory - Information Services Attendant

Reference number: CAP22J-025785-000013
Selection process number: 2022-CAP-ERVE-EA-7002
Parks Canada Agency - External Relations and Visitor Experience Directorate
Gatineau (Québec)
CR-03
Term – 6 months
$46,008 to $49,630

For further information on the organization, please visit Parks Canada Agency

Closing date: 31 December 2022 - 23:59, Pacific Time

Who can apply: Persons residing or employed in Ottawa (ON) and within a 135 kilometer radius of Ottawa (ON), within Canadian territory, extending to, amongstothers, Kingston (ON), Pembroke (ON), Maniwaki (QC), Rigaud (QC).

Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The inventory will be updated every 60 days. You will receive a notice in your applicant account 10 days before the end of your active period to determine whether or not you wish to keep being considered for an additional 60 days. Should your application become inactive, you can reactivate it by selecting the link Update my Inventory Status.

If you have Second Language Evaluate (SLE) results, please provide us with a copy.

We will only accept on-line applications received via the jobs.gc.ca site.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.
* Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
* Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
* Applicants can verify the status of their applications, at any time.
* Applicants can be notified electronically of tests or interviews and results.
* For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

Duties

Do you want to take on a challenge and help shape visitor experience with Parks Canada? Would you enjoy helping visitors plan incredible experiences and sharing Canada with the world? Then join our team!

With Parks Canada you will help encourage public understanding, appreciation and enjoyment of Canada’s natural and cultural treasures. You will provide and maintain a high level of service to visitors. You will provide operational support, prepare correspondence and maintain logs, update reference materials, and provide services to respond to general inquiries from the public looking for information relating to the Parks Canada Agency. You will also recommend and implement strategies to ensure quality service to visitors is consistently provided and maintained.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

* Please note that telework may be temporary considered for this opportunity.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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EDUCATION

A minimum of two (2) years of post-secondary education in recreation, education, tourism, marketing or any other field related to the duties of the position OR an acceptable combination of education, training and experience.

Degree equivalency

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EXPERIENCE

EX1: Recent* and significant** experience in front-line customer service operations (either on the phone or in person);
EX2: Recent* and significant** experience using computers, including Microsoft Office and Internet navigation;
EX3: Experience in the travel and tourism or hospitality industries.

*Recent is defined as within the last four (4) years.
**Significant is defined as the degree of experience normally gained through two (2) years or more of relevant experience, including at least one (1) year of continuous service.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

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KNOWLEDGE

K1: Knowledge of Canadian geography;
K2: Knowledge of customer service best practices.

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ABILITIES

A1: Ability to provide high quality customer service;
A2: Ability to efficiently review information in order to provide advice and recommendations;
A3: Ability to undertake several complex issues and projects simultaneously with tight timelines;
A4: Ability to communicate effectively, both orally and in writing.

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PERSONAL SUITABILITY

PS1: Exercise sound of judgment;
PS2: Personally connects with people;
PS3: Makes things happen;
PS4: Takes responsibility

The following may be applied / assessed at a later date (may be needed for the job)

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ADDITIONAL EXPERIENCE

AEX1: Experience in a fast-paced call center environment.

Conditions of employment

Reliability Status security clearance - - The incumbent will be required to work shift work, including evenings (until 8:00pm), weekends and holidays;
- The incumbent will be required to wear a uniform.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

ConcoursAPCAcompetitions
concoursapca-apcacompetitions@pc.gc.ca
Date modified:
2022-11-15