GC Jobs

Visitor Services Attendant

Reference number: CAP23J-023462-000022
Selection process number: 2023-PKS-RHSP-EA-077
Parks Canada - Canadian Rockies Hot Springs – Radium Hot Springs
Radium Hot Springs, BC
*Note: if not already residing in the area, the selected candidate will be required to relocate. Work locations are non-negotiable.
Term/ Acting / Assignment-at-level / Seasonal Indeterminate (depending on status of the selected candidate)
$26.86 to $29.20 per hour

Closing date: 15 August 2024 - 23:59, Pacific Time

Who can apply: Persons residing within a 300 km radius of Radium Hot Springs, BC who have a legal status to work in Canada. (Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.).

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

📢 We will only accept on-line applications received via the jobs.gc.ca site.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

Need help with your application? Check out our video for tips and advice! https://www.youtube.com/watch?v=0GW7P3g9hhI

The inventory

The advantage of an inventory is to apply only once. In addition, you will be considered for several job offers. Do not worry, even if your application is not selected for a job immediately, you remain in the inventory and you will still have opportunities to be selected. We therefore encourage you to submit an application ASAP as we have ongoing needs!

Applications will be pulled as and when required.


As part of our fun and dynamic team, you will actively greet guests and assist in the day-to-day cleaning and minor maintenance of the facilities. Ultimately our goal is to provide a safe aquatic environment and a Quality Visitor Experience for guests of the Park. Radium Hot Springs is a fast paced, challenging and engaging work environment.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process

This process will be used to staff positions at Radium Hot Springs for a variety of season lengths and tenures (temporary/indeterminate, full-time/part-time/casual). Interviews will be done on an on-going basis.

A list of qualified candidates will be established and may be used to fill similar positions of various tenures (temporary/indeterminate, full-time/part-time/casual) in other work locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter "Using a maximum of 1500 words, applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications. Applicants must list all Education and Experience criteria in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples."

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of secondary school according to provincial standards or acceptable combination of education, training, and experience.

Degree equivalency

• Experience providing information and service to the public;
• Experience in point-of-sale equipment operation, cash handling, and balancing daily sales;
• Experience cleaning washrooms and facilities in a commercial setting.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential or Bilingual (- - B/--B)

Information on language requirements

• Parks Canada, its objectives and mandate;
• Canadian Rockies Hot Springs facilities, Banff, Yoho & Kootenay National Parks and surrounding areas;
• Cash handling practices;
• Health & Safety practices.

• Attention to detail: Working in a conscientious, consistent and thorough manner. For example, recognizing obvious information;
• Concern for Safety: Identifying hazards and potential hazards and taking action to ensure a safe environment. For example, making recommendations to improving workplace safety;
• Sound Decision Making: making decisions involving different levels of risk and ambiguity. For example, basing decisions on rules and policies;
• Interactive Communication: Listening to others and communicating articulately. For example, using open, two-way communication;
• Problem Solving: Identifying problems and solutions. For example, trouble-shooting and solving basic problems.

Personal Suitability
• Makes things happen;
• Exercises sound judgment;
• Personally connects with people;
• Takes responsibility;
• Demonstrates integrity.

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements
• Willingness to wear a Parks Canada uniform and personal protective equipment;
• Willingness to work in variable weather conditions;
• Willingness to work shifts, irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.
• Willingness and ability to perform a variety of tasks (i.e. cashier, janitorial, pool and grounds maintenance, including snow removal);
• Willingness to perform under reasonable physical stresses (i.e. heavy lifting, pushing or pulling, working with cleaning chemicals, etc.)

Conditions of employment

• Obtain and maintain Reliability Status security clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Each person is entitled to participate in the appointment process in the official language of their choice.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Chris Whitty, Site Manager – Radium Hot Springs
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