GC Jobs

Inventory Call Center

Reference number: DUS21J-021310-000011
Selection process number: 20-DUS-QUE-EA-410223-1
Innovation, Science and Economic Development Canada (ISED)
Ottawa (Ontario), Montréal Island (Québec)
$54,878 to $61,379

Closing date: 30 June 2022 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

// What is an inventory? //

When you apply to this selection process, you are not applying for a specific job, but to an inventory to fill upcoming employment opportunities at the PM-01 group and level within Innovation, Sciences and Economic Development Canada. Applicants who apply to an inventory process may be referred for one or more opportunities if they meet the needs of the position identified for staffing. Management can decide to access applications at any point so please ensure you submit your application as soon as possible. The first pull of candidate applications could happen as early as December 3, 2021.

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Work environment

ISED is proud to be named one of Canada's Top 100 Employers 2021, National Capital Region’s Top Employer 2021, and Canada’s Best Diversity Employers 2021.These awards recognize Canadian employers with exceptional human resources programs, forward-thinking workplace policies, and exceptional work place diversity and inclusiveness programs.

Are you looking for a new challenge in an organization where you can reach your fullest potential?
We are looking for dynamic, innovative, and passionate individuals to join our team! Innovation, Science and Economic Development Canada is dedicated to creating a workplace culture that promotes innovation, continuous learning, flexibility, agility, transparency, collaboration and outstanding performance. We are proud to help Canadian businesses grow, innovate and export with the goal of creating quality jobs and wealth for Canadians.

Come to work and enjoy each day in a healthy, diverse, respectful and supportive work environment. You are part of an organization that will recognize you for your leadership and for your commitment to creating a world-class public service that is ready to serve Canadians. You feel at ease in an open and receptive environment that provides you with the tools you need to develop valuable skills that will promote your future success. You are encouraged to express your ideas for change and you feel confident that you are working towards making a difference to improve the lives of Canadians.
If this sounds like you, join us and test the boundaries of innovation!

We are located at the CD Howe Building, situated at 235 Queen Street, an office complex in downtown Ottawa, close to Parliament Hill, the Rideau Canal and the Rideau Shopping Centre. Also, we are situated in 1155 Metcalfe Street, an office complex in downtown Montreal. Both locations offers close access to restaurants, fitness facilities, walking/running paths and parks. We are conveniently located close to major bus routes so it is easy to commute from all points across the National Capital Region or Montreal.

Intent of the process

This inventory will be used to establish a partially or fully qualified pool of candidates within Innovation, Science and Economic Development Canada which may be used to staff positions at the PM-01 level or equivalent with various linguistic profiles, various security profiles, various tenures, using various staffing actions.

Positions to be filled: 8

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

-Secondary school diploma or a satisfactory score on the PSC test approved as an alternative to a secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

-Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

-Experience in using technology (e. g. Microsoft Office suite, MS Outlook, MS Word and MS Excel).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative

Information on language requirements

-Ability to communicate effectively orally.

-Ability to communicate effectively in writing.

-Client Focus

-Effective Interpersonal Relations

-Focus on Quality and Details




The following may be applied / assessed at a later date (may be needed for the job)

-Work experience in a call centre or service centre

-Work experience in an insolvency or financial or legal field

-Work experience in computer data entry into an electronic databases

-Work experience in customer service in person, by phone or email

At ISED, diversity is our strength. If you are a woman, an Aboriginal person, a person with a disability or a visible minority, please let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups ensure our workforce is inclusive and representative of the Canadian public we serve.

Conditions of employment

Reliability Status security clearance

-Satisfactory Credit Check.
-Work shift may be between 7:30AM to 7:30PM Eastern Standard Time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

If you are not able to apply online, please contact the person below for assistance.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service.

As per the new Policy on COVID-19 Vaccination for the Core Public Administration Including the Royal Canadian Mounted Police, federal public servants in the Core Public Administration and members of the RCMP must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate (permanent), determinate (term), casual, and student hiring. Should you reach the point in the selection process where it is necessary to verify terms and conditions of employment then the hiring manager or a human resources representative will contact you in order to complete an attestation.

A written examination will be administered.

An interview will be administered.

Reference checks will be sought.


Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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