GC Jobs

Heritage Presenter I / Visitor Services Attendant

Reference number: CAP23J-100295-000030
Selection process number: 2023-CAP-SNWT-WBNP-T/I-EA-060
Parks Canada - Wood Buffalo National Park
Fort Smith (Northwest Territories)
GS-MPS-04, GT-01
Heritage Presenter I: $50,905 to $57,305 / Visitor Services Attendant: $26.86 to $29.20 per hour

Closing date: 7 April 2024 - 23:59, Pacific Time

Who can apply: Persons who have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit. Preference will be given to persons employed or residing in Fort Smith and within a 50 (km) kilometer radius of Fort Smith.

Preference may be given to qualified First Nations and Métis applicants who are members of the Wood Buffalo National Park Indigenous organizations.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

✔️We also offer:
•Northern Allowances (rates and conditions subject to change and vary depending on number of dependents):
▻ Isolated Post Allowances: Approximately $14,011 per year to $23,352 per year
▻ Vacation Travel Assistance: approximately $1,402 per year for each eligible member of the household
•Training, Development & Education Opportunities: Multi-year career development plans which include opportunities for education assistance funding and training opportunities
•Pension & Benefits: Advantageous pension regime and health benefits. For more information, see: https://www.canada.ca/en/treasury-board-secretariat/topics/pension-plan.html

Duties

STREAM 1: The Heritage Presenter who reports to the Interpretation Officer/Coordinator II, will be responsible for the delivery of interpretive programs with a focus on cultural programming, in-park school programming and community-based events like Pine Lake Picnic and Dark Sky Festival.

STREAM 2: The Visitor Services Attendant, who reports to the Visitor Services Team Leader, will be responsible for visitor services and revenue collection at the visitor centre and campground to enhance the visitor experience.

Work environment

If you have a passion for nature, culture, and history, thrive in a customer focused environment and are a natural leader with a love of delivering quality visitor services, apply today!

Make a connection with the community and visitors alike by planning, organizing, and delivering Wood Buffalo National Park’s special events or visitor services.

While Fort Smith, NT and Wood Buffalo National Park are the primary work locations, the successful candidate may have opportunities to travel to Fort Chipewyan, AB where there is a Parks Canada office and within the community of Fort Smith. Work in the park will include both day trips, and overnight trips, such as a backcountry camping program with Junior High School students.

Intent of the process

This process is intended to fill existing vacancies:

Stream 1: Heritage Presenter I
Stream 2: Visitor Services Attendant II

This process may be used to fill anticipated vacancy(ies) and/or used to create a pool of qualified candidates to staff similar positions with various tenures (Indeterminate, Acting, Assignment, Deployment, Secondment, Specified period, Seasonal), security levels or linguistic profiles for the Southwest Northwest Territories Field Unit.

The typical season for these two positions is from April to September.

A pool of qualified or partially qualified candidates will be established and may be used to staff similar positions at this group and level with various language requirements, in various locations, with various tenures (acting, assignment/secondment, deployment, term and/or indeterminate) within Parks Canada.

Positions to be filled: 2

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

🎓EDUCATION

▶▶▶Both Streams:
Acceptable combination of education, training, experience, and/or traditional knowledge relevant to position or a high school diploma.

Degree equivalency

📌EXPERIENCE

▶▶▶Both Streams
• Experience in paid or volunteer work that entailed direct contact and communication with the public.

▶▶▶Stream 1: Heritage Presenter I (GT-01)
• Experience in delivering messages/information to groups in face-to-face situations with the purpose of education, engagement, entertainment and/or motivation.

▶▶▶Stream 2: Visitor Services Attendant II (GS-MPS-04)
• Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

📚 KNOWLEDGE

▶▶▶Both streams:
• Knowledge of Parks Canada and its mandate.

▶▶▶Stream 1: Heritage Presenter I (GT-01)
• Knowledge of communication, presentation and interpretive techniques such as storytelling, demonstration, theatre programs or guided walks.

▶▶▶STREAM 2: Visitor Services Attendant II (GS-MPS-04)
• Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and register reservations.

📌ABILITIES

▶▶▶Both Streams:
• Client Focus - Providing service excellence to internal and/or external clients; and
• Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

▶▶▶Stream 1: Heritage Presenter I (GT-01)
• Adaptability - Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups; and
• Communication through Interpretation - Listening to others and communicating articulately to inform, influence and involve.

▶▶▶Stream 2: Visitor Services Attendant II (GS-MPS-04)
• Interactive Communication - Listening to others and communicating articulately, fostering open communication; and
• Problem Solving - Identifying problems and the solutions to them.

⭐PERSONAL SUITABILITY

▶▶▶Both Streams:
• Sound judgment;
• Personally connects with others;
• Demonstrate Integrity; and
• Strives for excellence.

The following may be applied / assessed at a later date (may be needed for the job)

📌OPERATIONAL REQUIREMENTS

▶▶▶Both Streams:
● Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
● Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation; and
● Stand/walk/hike for prolonged periods.

Conditions of employment

Reliability Status security clearance - (Both Streams)

▶▶▶Both Streams:
• Required to wear Parks Canada Agency uniform and personal protective equipment/clothing as needed;
• Possess and maintain a valid Class 5 driver’s license.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications. If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.

Persons with a lay-off priority due to Parks Canada Agency Work Force Adjustment will be considered eligible candidates for the purpose of this selection process.

Travel cost for individuals who are not Federal Public Servants will not be covered.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Vina Turner, A/Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

✔️Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
Proof of education must be submitted with application to rhtsono-swnwthr@pc.gc.ca. Failure to provide a copy of the certificate with your application will result in your application not being assessed further.

You must clearly demonstrate in writing, with concrete examples, how you meet each essential experience requirement. Failure to do so may result in your application being rejected.
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results and sending invitations for written tests and interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Reference checks may be sought.
An interview may be administered.
A test may be administered.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Kaitlyn Bélanger Southwest NWT Field Unit Human Resources
kaitlyn.belanger@pc.gc.ca
rhtsono-swnwthr@pc.gc.ca
Date modified:
2024-04-15