GC Jobs

Visitor Services Attendant

Reference number: CAP24J-061097-000033
Selection process number: 2024-CAP-PUK-EA-TIND-06
Parks Canada - Pukaskwa National Park
Heron Bay (Ontario)
GS-MPS-04 - Term & Seasonal Positions (17 weeks from May to October)
$26.86 to $29.20 per hour (+ Isolated Post Allowance)

For further information on the organization, please visit Parks Canada

Closing date: 11 February 2024 - 23:59, Pacific Time

Who can apply: In accordance with park establishment commitments, members of the following First Nation communities may apply:

Animbiigoo Zaagi'igan -Lake Nipigon; Bingwi Neyaahi Anishinaabek - Sand Point; Biigtigong Nishnaabeg; Fort William First Nation; Michipicoten First Nation; Long Lake 58 First Nation; Biinjitiwaabik Zaaging Anishinaabek - Rocky Bay; Netmizaaggamig Nishnaabeg; Pays Plat First Nation; Red Rock Indian Band; Whitesand First Nation; Kiashe Zaaging Anishinaabek - Gull Bay; Namaygoosisagagun First Nation.

Applicants are encouraged to self-identify in their application or may be screened out.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You can apply to this competition in one of three ways;

1. Online
a. Visit the GC jobs website and search for the following process number: 2024-CAP-PUK-EA-TIND-06

2. By Email
a. Send in your resume and cover letter to rhugon-nofuhr@pc.gc.ca
b. In your email please indicate you’re applying on process: 2024-CAP-PUK-EA-TIND-06

3. In Person
a. Visit the Pukaskwa National Park Administration office and drop off your resume in person with one of the Parks Canada staff.

Please note that for this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Duties

Provide visitor services and revenue collection at park Kiosk and Visitor Centre. Position duties also include campground patrols, some cleaning of facilities and participating in initiatives to enhance the visitors’ experiences at Pukaskwa National Park.

Work environment

Pukaskwa National Park is a vast, wild, natural park found on the edge of the world’s largest freshwater lake. It is a place where powerful waves collide with rugged, towering coastlines; a place of endless sunsets over sandy driftwood beaches. A place where everyone can catch a glimpse of the rich traditions, values and contemporary life of the Anishinaabe.

Do you want to explore new challenges in your career, discover your full potential and help strengthen a world-class organization? Then become part of the team at Parks Canada, an internationally renowned agency dedicated to protecting Canada's natural, historical and cultural treasures and presenting them for the world to appreciate and enjoy.

Intent of the process

1 Permanent Seasonal position (.34 FTE) from May to September annually
1 Temporary position (YESS funded - See "Other Information") from May to September 2024
1 Temporary position (Anticipatory) from May to September 2024

This process may be used to create a list of qualified candidates to staff similar positions with various tenures (permanent or temporary vacancies), security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: 3

Information you must provide

Your résumé.

A covering letter "Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter. Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application. Normally, applicants will not be solicited for incomplete or possible missing information."

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
• A secondary school diploma OR experience in a field related to the position (customer service and/or retail)

Degree equivalency

EXPERIENCE
• Experience in interacting with or providing services to the public

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE (include in cover letter if you have this experience)
• Experience handling cash and/or point of sales machine
• Experience in cleaning of facilities

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE
• Knowledge of services, activities and facilities of Pukaskwa National Park
• Knowledge of Indigenous history, culture and heritage of Northwestern Ontario.

ABILITIES
• Ability to provide excellent service to all people whether in-person, on the phone or by email
• Ability to identify hazardous or potentially hazardous situations and take appropriate action to maintain a safe environment for self and others
• Ability to identify problems and find solutions to them

PERSONAL SUITABILITY
• Exercises sound judgment
• Personally connects with others
• Communicates effectively
• Demonstrates integrity

The "Core Competencies" listed above will form the foundation of the assessment process - you will be screened based on the responses to the experience questions; you will be assessed during the interview phase on how you demonstrate these core competencies; and finally, we will be using the core competencies to confirm references.

Conditions of employment

• Obtain and maintain a Reliability Status security clearance
• Possession of a valid class G driver’s license
• Work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays, when required
• Wear a Parks Canada uniform as per the uniform policy
• Work and/or travel in varied terrain and weather conditions
• Stand/walk/hike/sit for prolonged periods of time

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Living accommodations are not provided.

Persons are entitled to participate in the appointment process in the official language of their choice.

To be eligible to the YESS position, you must be:
• Between 15 and 30 years old; and
• A Canadian citizen, permanent resident or person who has been granted refugee status in Canada.
In addition, preference may be given to candidates who self-identify as Indigenous, Racialized Youth, or Youth with Disabilities, as well as youth facing other barriers to employment. As such, we encourage you to self-identify in your application.
For more information visit: https://www.canada.ca/en/employment-social-development/programs/youth-employment-strategy.html

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

📢 Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Northern Ontario Human Resources
rhugon-nofuhr@pc.gc.ca
Date modified:
2024-04-15