GC Jobs

Passport Clerk / Passport Printing Support / Support Clerk (Inventory)

Reference number: CSD20J-016742-000187
Selection process number: 2020-CSD-EA-ON-0074395
Employment and Social Development Canada - Benefits Delivery Services Branch— Canada Pension Plan/Old Age Security and Citizen Services Branch
Various locations (Ontario)
Brampton (Ontario), Chatham (Ontario), Hamilton (Ontario), Kitchener (Ontario), London (Ontario), Mississauga (Ontario), North York (Ontario), Ottawa (Ontario), Scarborough (Ontario), St. Catharines (Ontario), Sudbury (Ontario), Thunder Bay (Ontario), Timmins (Ontario), Toronto (Ontario), Whitby (Ontario), Windsor (Ontario)
TEMPORARY (Term, Deployment, Casual employment) and PERMANENT (Indeterminate, Deployment) positions
$45,869 to $49,478

For further information on the organization, please visit Employment and Social Development Canada

ESDC has again been named as one of Canada’s top 100 employers! Watch this short video (2.5 minutes) to learn more about the online application process: Cracking the Code

Closing date: 16 December 2022 - 23:59, Pacific Time

Who can apply: Persons residing in Canada with a postal code that begins with K, L, M, N, P
Indigenous Persons are strongly encouraged to apply.

Update: Please note that the selection process has been amended to extend the closing date to December 16, 2022 - 23:59, Pacific Time.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.


The Policy on COVID-19 Vaccination for the Core Public Administration (CPA) Including the Royal Canadian Mounted Police will be suspended as of June 20, 2022. Federal employees of the CPA will no longer be required to be vaccinated as a condition of employment. This follows a review of the current public health situation, notably the evolution of the virus and vaccination rates in Canada.

Further to changes made to the Public Service Employment Act (PSEA) to address systemic barriers for equity-seeking groups in public service staffing, permanent residents now have the same preference as Canadian citizens when appointments are made through external advertised hiring processes. The following statement replaces the statement in the ‘’Preference’’ section located at the bottom of the job advertisement (i.e. correct statement includes permanent residents): preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Are you interested in being a part of a team that is committed to helping people? We are looking for individuals who share our enthusiasm and who are motivated to work collaboratively and strive for innovation to support Canadians. Take advantage of a dynamic opportunity within Employment and Social Development Canada / Service Canada, the second largest federal department. See for yourself how you could contribute to helping our communities in a constant learning environment:


This is your chance to join an Employer of Choice!

ESDC has been named as one of Canada’s top 100 employers!

There are many reasons why ESDC is a great workplace.

ESDC delivers a range of programs and services that affect Canadians throughout their lives. The Department provides seniors with basic income security, supports unemployed workers, helps students finance their post-secondary education and assists parents who are raising young children. We are very proud to serve our fellow Canadians! See for yourself on how we have an impact on Canadians: https://www.canada.ca/en/employment-social-development/programs/results/stories.html

Employee Focused Culture. We recognize the importance of continuous learning, career development opportunities and work-life balance within a diverse and respectful work environment.

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

If you currently work for the Federal Public Service*, which includes Separate Agencies, you must clearly provide the following information on the front page of your resume.

— Personal Record Identifier (PRI)
— Name and location of the organization
— Status of employment (indeterminate or term)

A reference check will be administered.

It is to your advantage to review this advertisement thoroughly prior to submitting your application. Further details regarding the inventory can be found in the “Other information” section of this advertisement.

Our Departmental values guide us in everything we do. Service Canada is seeking candidates who identify with our Departmental values. Candidates are expected to read the Statements of Values in the Values and Ethics Code for the Public Sector prior to submitting an application at https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=25049.


As a SUPPORT CLERK, you will have the opportunity to provide a variety of support for the Canada Pension Plan and Old Age Security programs.

The SUPPORT CLERK duties may also include:
-Filing documents away in our Central Registry for storage.
-Receiving, screening, classifying, sorting and/or registering initial mail/client information for various departmental programs and services within prescribed procedures and requirements.
-Applying established procedures and guidelines related to processing mail, manually or electronically.
-Electronically inputting a large quantity of data with a focus on accuracy and speed.
-Operating various types of office equipment (e.g., high-speed printers, photocopiers, scanners and computers).

As a PASSPORT CLERK/PASSPORT PRINTING SUPPORT, you will have the opportunity to provide a variety of passport production and support services for Passport Canada.

-Verifying data received electronically to ensure accuracy and meeting quality standards for printing and performing final verification of printed passport documents.
-Identifying and reporting errors for corrective action.
-Transmitting verified passport data files to printer for processing.
-Identifying errors related to printing and re-assigning Travel Documents for reprint.
-Providing general information to the public.

Work environment

Employment and Social Development Canada (ESDC) ensures employees have a safe, inclusive and innovative work environment where they feel valued and motivated. Although we may work in a cubicle city, it’s an open and vibrant one of like-minded people that encourages collaboration and support among employees. There are social committees, events, and many ways to get engaged. ESDC is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation.

Work is performed in person; however, telework/working remotely MAY be required. Applicants must be willing and able to work remotely IF requested.

Intent of the process

A pool of qualified candidates will be established for positions in the Ontario Region.

The pool may be used to staff similar positions within Employment and Social Development Canada, Service Canada, Ontario Region. It is essential that applicants specify which location(s) they are interested in. Applicants are encouraged to indicate ONLY the locations they are able to relocate or commute to from the locations listed below. (See “Other information” section regarding travel costs.)

Please be advised that should qualified candidates decline offers twice, they will be removed from the qualified pool.

Candidates who have been selected and accept a casual or term appointment will not be referred for subsequent casual or term opportunities until their current appointment ceases. They will, however, remain in the pool until it expires or until they receive and accept an indeterminate offer from that process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)


Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma (GIT-320); or an *acceptable combination of education, training and/or experience).

- A Secondary School Diploma refers to a High School Diploma.
- Equivalencies granted by provincial and/or territorial authorities (e.g. - General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
- A degree from a recognized** post-secondary institution will be accepted in lieu of a Secondary School Diploma.
**A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).

- The PSC Test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT-320).

* An acceptable combination is defined as completion of three years of secondary school and a minimum of three years of work experience in an office setting or a client service environment within the last five years.


Degree equivalency


• Experience in delivering customer or client service or clerical duties in a fast-paced environment

• Experience in using technology (e.g. Microsoft applications (Word, Excel, Outlook, Teams, Skype), video conferencing applications, etc.)

Candidates MUST ANSWER THE SCREENING QUESTIONS provided by clearly demonstrating how they meet each of the Essential Qualifications relative to experience. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather, you must clearly identify WHEN and WHERE the qualification was attained and substantiate HOW you meet the qualification by using concrete examples. Information you provide should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC
Bilingual Imperative BBC/BBC

To be considered for a Bilingual Imperative CBC/CBC position, you must already have Second Language Evaluation results at the CBC/CBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.
To be considered for a Bilingual Imperative BBC/BBC position, you must already have Second Language Evaluation results at the BBC/BBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.

Information on language requirements


• Ability to communicate effectively and professionally in a team environment and with the public, verbally and in writing (Communication)
• Ability to think critically and make decisions based on available information (Thinking Skills)
• Ability to review and verify information with accuracy in a fast-paced environment to support decision-making (Verification and Accuracy)
• Ability to work cooperatively and respectfully, while contributing to team results (Working with Others)
• Ability to effectively respond to clients’ needs through quality service (Client Focus)
• Ability to be punctual and to meet work deadlines (Dependability)

The following may be applied / assessed at a later date (may be needed for the job)


At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.


• Willing and able to work overtime
• Willing and able to work scheduled shifts and weekends
• Willing and able to travel within the service area, as per operational requirements (may require overnight accommodation).
• Willing and able to travel for training purposes

Conditions of employment


• Enhanced Reliability, Reliability Status or Secret security clearance (depending on the position to be staffed).
• Willing and able to work scheduled shifts and weekends.
• Ability to lift 10-23kg.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.


Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the “My Jobs" menu of your account 30 days before the end of your active period. If you do not take action, your application will no longer be active and therefore, no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link “Update My Inventory Status” to reaffirm your interest.

If candidates are pulled from this inventory and are unsuccessful during the assessment phase, their application will not be given any further consideration for the duration of this inventory process, which ends ONE YEAR FROM POSTING DATE.

At the time of application, you MUST provide concrete examples, in a paragraph or two, explaining WHEN, WHERE and HOW you obtained each EXPERIENCE criterion. Describe the examples in specific terms, providing sufficient details so that the screening board can clearly understand the circumstances. Content of your response must be supported by your resume. Lack of examples and details may result in your application being rejected as the screening board will have insufficient information to determine if the screening criteria are met. APPLICANTS WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION.

Please note that candidates (including employees of the Federal Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Our intention is to communicate with applicants by email for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). It is imperative that you provide a current email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.

A pass mark will be established for each essential qualification. Candidates must meet each essential qualification to be appointed to the position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

NOTE: Testing may be administered during the day, evenings and/or weekends. Assessments are planned to occur on an ongoing basis. Applicants should be available for assessment at any time. Alternative testing dates will be limited and only offered for extenuating circumstances such as illness (a medical certificate will be required) or emergency circumstances (verifiable).

Please note that top-down and/or random selection may be used during this process.

A written exam will be administered.
An interview will be administered.
Reference checks will be sought.


Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

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