Visitor Facilities Attendant, Visitor Services Attendant, Visitor Services Lead Hand - Campgrounds

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

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Applications for this competition will be pulled on a weekly basis until the closing date listed above.
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1. No cover letter required – Respond to questions in the on-line application.
2. We will only accept on-line applications received via the jobs.gc.ca site. Persons who are unable to apply on-line should contact the person listed below prior to the closing date.
3. You must provide 3 work references.
4. Living accommodations may not be provided.

*** NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.

Travel cost for individuals who are not Federal Public Servants will not be covered.

Duties

Work locations could be Johnston Canyon/Bow Valley Parkway, Two Jack/Minnewanka or Tunnel Mountain.

Visitor Facilities Attendant Duties (GS-BUS-02): Cleans and maintains Parks Canada Agency campground and day use area buildings, facilities and grounds. This includes but is not limited to the daily cleaning of; campground washroom facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking, emptying of trash and recycling receptacles. It also involves interaction with park visitors to provide basic information and direction.

Visitor Services Attendant Duties (GS-MPS-04): Visitor service, revenue collection and daily cleaning/maintenance at campgrounds & day use areas to enhance the visitor’s experience. This includes but is not limited to greeting visitors and providing orientation, information and direction; confirming reservations; selling of campsites; daily cleaning of campground washroom and other facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking and emptying of trash and recycling receptacles.

Visitor Services Lead Hand Duties (GS-MPS04/A1): All the same duties as Facility and Service Attendants. Takes the lead as a member of a work crew; communicates what has to be accomplished; identifies tools and material to be used; sets the work pace; and explains work to new crew members.

Work environment

It is never too early to start applying for the best summer jobs in 2022!
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Do you want to contribute to the protection and enjoyment of Banff National Park? Do you want to be part of a dynamic team and workplace? Do you want to work outdoors and share your passion for Banff with visitors? If so, working at Parks Canada's Banff Campgrounds & Day Use Areas is the job for you! Parks Canada is seeking applicants for Summer 2022; apply now and get involved in an inspiring and meaningful organization!

Intent of the process

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Clearly identify in your application the position(s) for which you are applying.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary school diploma according to provincial standards or an acceptable combination of education, training and experience.

Degree equivalency

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EXPERIENCE:

Applicable to all groups and levels:
• Anticipating and meeting public needs and resolving complaints
• Cleaning and maintenance practices
• Working in a team oriented environment

Applicable to GS-MPS-04/A1 group and level:
• Demonstrating leadership in a professional setting

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential or Bilingual Imperative - Level (_ _ B /_ _ B)

Information on language requirements

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ABILITIES:

Applicable to all groups and levels:
• Client Focus: Providing service excellence to internal and/or external client
• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
• Teamwork: Works collaboratively with others, readily shares information, knowledge and personal strengths, and seeks to understand and the perspectives of others to achieve common goals
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise while performing repetitive tasks

Applicable to GS-MPS-04 group and GS-MPS-04/A1:
• Computer skills: Performing in an electronic work environment; including but not limited to proficiency in Microsoft Office products
• Attention to detail: Working in a conscientious, consistent and thorough manner

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PERSONAL SUITABILITY:

Applicable to all groups and levels:
• Exercises sound judgment
• Communicates effectively
• Demonstrates integrity
• Strives for excellence
• Personally connects with people

The following may be applied / assessed at a later date (may be needed for the job)

The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.

KNOWLEDGE OF:
• Parks Canada, its mandate and values and principles
• Banff National Park and the surrounding areas including visitor services operations and facilities
• Banff Field Unit campground and day use area rules and regulations

EXPERIENCE:
• Handling cash and operating point of sales

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OPERATIONAL REQUIREMENTS:

• Willing and able to work shifts, evenings, weekends, holidays, overtime and travel to various outdoor sites with some exposure to various weather conditions
• Willing and able to perform tasks such as: lifting heavy items, picking litter, custodial tasks and campsite maintenance
• Willing and able to dust, wash walls and windows. Clean washrooms.
• Willing and able to conduct repetitive tasks
• Willing and able to stand for extended periods of time, bend, stretch and work from ladders or step stools
• Willing and able to be exposed to noxious odors from cleaning products and primitive rest facilities
• Willing and able to demonstrate tasks to others

Conditions of employment

MUST BE MET PRIOR TO EMPLOYMENT

• Obtain and maintain Reliability Status including fingerprints
• Possession and maintenance of a valid Alberta class 5 driver’s license or equivalent
• Willing and able to wear identifier clothing and personal safety equipment

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information