Visitor Services Attendant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

We will only accept online applications received via the GC Jobs website.

Applicants must clearly demonstrate in the questionnaire how they meet the Education and Experience criteria.

Applications will be screened for interviews, based on the “essential” education, language and experience criteria identified below. Following the interview process, successful candidates who are assessed as having met all the “essential” qualifications outlined below, will be placed in a qualified pool of candidates. Both “essential” and “additional” qualifications will be assessed through the interview process. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification during this interview process.

When a new work position becomes available, supervisors will then review the full assessments of the qualified candidate’s (looking at both “essential” and “additional” qualifications) to determine which qualified candidate is the “best fit” for a given position. Supervisors may undertake additional evaluation measures (interview, reference check etc.) with a short-listed group of two or more individuals, to further refine their understanding of the best fit at that time.

Normally, applicants will not be solicited for incomplete or possible missing information.

Additional information may be requested after closing date for screening and/or assessment purposes.

*Policy on COVID-19 Vaccination*
On November 8th, 2021, the Parks Canada Agency announced the details of its vaccination requirement for all employees.

As per the Policy on COVID-19 Vaccination for Parks Canada Agency, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate, determinate (term), casual, as and when required, and student hiring (full-time, part-time and seasonal). Should you reach the point in the selection process where it is necessary to ensure terms and conditions of employment are met, the hiring manager or a human resources representative will contact you in order to complete a vaccination attestation form.

Work environment

Work Unit Descriptions:

Lake Louise Shuttle and Traffic Management Services Team:
Attendants interact with visitors to process shuttle reservations, provide visitor information on the shuttle system and answer visitor questions, provide park pass, merchandise and shuttle ticket sales to visitors, clean and maintain public washrooms as well as office space and public trail systems.

Locations which include:
• Park and Ride lot,
• Moraine lake,
• Lake Louise lakeshore
• Lake Louise village.

Visitor Reception Centre Teams:
Attendants welcome and orient visitors to the National Parks of Canada. They convey information regarding regulations, recommend activities and excursions, interpret safety messages, consult on backcountry planning, resolve visitor dilemmas/complaints; process payments, support the sanitation team with cleaning and maintenance of public washrooms as well as office space and public trail systems. They usually work indoors.

Locations include:
• Radium Hot Springs, BC (Kootenay National Park)
• Lake Louise, AB (Banff National Park)
• Field, BC (Yoho National Park)

Campground Services Team:
Attendants greet and orient campers upon arrival, assist with reservations, complete accurate cash and inventory transactions, resolve visitor concerns, enter statistical data; perform campground maintenance and facility cleaning. Staff will convey safety messages with regards to maintaining a safe campsite and wildlife presence. They work indoors and outdoors.

Locations include:
• Yoho National Park, including Lake O’Hara
• Kootenay National Park
• Lake Louise and 93North areas of Banff National Park

Entry Gate Attendants and Mobile Compliance Team:
Attendants offer a friendly welcome to visitors in need of travel information, brochures and/or maps. They are responsible for selling Parks Canada entry passes, accurate cash and inventory handling. They support the sanitation team with cleaning and maintenance of public washrooms as well as office space and public trail systems

Locations include:
• David Thompson Entry Gate (Saskatchewan Crossing, 80km north of Lake Louise, AB)
• Niblock Entry Gate (2km North of Lake Louise)
• Lake Louise Village – Mobile Compliance Team
• Kootenay Entry Gate (Radium Hot Springs, BC)
• Yoho National Park (Near Field, BC)

Intent of the process

This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of secondary school according to provincial standards or acceptable combination of education, training and experience.

Degree equivalency

Experience:
• Experience providing information and service to the public, including complaint resolution;
• Experience in point of sale equipment operation, cash handling, and balancing daily sales;
• Experience in basic computer applications including word processing, web and spreadsheet programs;

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

Knowledge:
• Knowledge of Banff, Yoho & Kootenay National Parks and surrounding areas;
• Knowledge of cash handling practices;
• Knowledge of safe work practices.

Abilities:
• Client & Team Focus: Providing service excellence to visitors and co-workers;
• Concern for Safety: Identifying hazards and potential hazards and taking action to ensure a safe environment;
• Sound Decision Making: making decisions involving different levels of risk;
• Problem Solving: Identifying problems and solutions.

Personal Suitability / Leadership Attributes:
• Makes things happen;
• Personally connects with people;
• Takes responsibility;
• Communicates articulately.

The following may be applied / assessed at a later date (may be needed for the job)

Additional Occupational Certification
• Willingness to obtain and maintain a valid First Aid Certificate and WHMIS Certificate;
• Experience in cleaning washrooms and facilities in a commercial setting. (Hospitality, Retail, Industrial, Health care, etc.).

Additional Abilities:
• Ability to work alone;
• Ability to adapt to operational changes, learn new roles to support other teams.

Operational Requirements:

• Willingness to wear a Parks Canada uniform and personal protective equipment;
• Willingness to work in variable weather conditions;
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.
• Medium physical effort to lift 50 lbs maximum with frequent lifting/carrying up to 25 lbs.

The position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged periods and/ or to clean facilities and grounds;
• Be exposed to variable weather conditions;
• Be exposed to noxious odours from car fumes, dust, cleaning products and wet conditions;
• Be exposed to potential for minor injury when performing cleaning and maintenance activities;
• Occasionally demonstrate tasks to others.
• Complete Occupational Health and Safety training, Implement said training as required.
• Learn and demonstrate Parks Canada Values and Ethic Code in all aspects of their work.

Conditions of employment

• Security Screening: Obtain and maintain Reliability Status;
• Possession and maintenance of a valid driver’s license OR possession & Maintenance of a Graduated Drivers License (Alberta Class 5 GDL, BC Class 7 or other province equivalent), depending on operational requirements.
• All Parks Canada Agency employees are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground of discrimination as defined under the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact LLYK Human Resources (rhllyk-llykhr@pc.gc.ca), if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information