Visitor Services Team Leader II

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

La Mauricie National Park visitor service team is looking for a team leader who can take up his or her position quickly to begin
preparations for the park's summer season:
- Participate in hiring the team and their training
- Supervision (day-to-day management, performance evaluation, etc.) of a team of employees and students in the visitor service and housekeeping sector
- Participate and supervise the management of the day-to-day operations of La Mauricie National Park
- Implement the health and safety program
- etc.

Work environment

Created in 1970 and covering 536 km2, the park helps preserve a natural area representative of the Precambrian region of the St.Lawrence River and the Great Lakes.

During the summer, visitors can carry out many different activities: swimming, cycling, canoing and kayaking, camping, hiking, selfguided interpretive experiences, fishing, etc. In the fall, which is increasingly popular for its splendid colours, visitors mainly take advantage of the hiking trails and the parkway. It’s also a great time for canoing, biking on forest trails and observing wildlife. In
winter, the park is known for its quality cross-country skiing, snowshoeing and Nordic walking trails. Depending on the season, there are a variety of accommodation options: rustic canoe camping in the backcountry, four season oTENTik ready-to-camp tents, heritage lodges on the Wabenaki-Andrew estate and serviced or unserviced campsites.

Intent of the process

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.

Although the inventory is open until May 30, we plan to do a 1st extraction of applications on May 1st for a term opportunity this summer.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

* STUDIES *
A minimum of 2 years post-secondary education or acceptable combination of education, training and experience relevant to the position

Degree equivalency

* EXPERIENCE *
- Experience in providing positive leadership, either when supervising employees or through other means

- Experience in planning and/or providing services to the public

- Experience in assessing and ensuring quality of services

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

*ASSET*
- Experience in managing a multidisciplinary team
- Experience in managing a team in the tourism industry

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

* KNOWLEDGE *
- Knowledge of procedures and good practice related to scheduling, performance evaluation, recruitment and trainin

*PERSONNAL SUITABILITIES *
- Excellent customer service skills
- Empathize
- Seek collaboration
- Demonstrates good judgment

The following may be applied / assessed at a later date (may be needed for the job)

* OPERATIONAL REQUIREMENTS *
- Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays
- Supervise a team of up to 20 persons at various locations within the park
- Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements
- Wear a Parks Canada uniform and abide uniform policy

Conditions of employment

Reliability Status security clearance

- Maintenance of a valid class 5 Driver’s Licence

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Each person is entitled to participate in the appointment process in the official language of their choice.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

For tips to navigate the application process step by step, refer to the following short video: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Tips for applicants:

- Please provide complete and thorough details of your education and experience.
- Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each
Experience element, as applications will be screened only on the information provided.
- Failure to provide sufficient information may result in your application being screened out of the competition.

We thank in advance all those who apply. Only the persons selected for further consideration will be contacted.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information